GSD25

The required GÉANT Service Desk Services are considered a single, integrated Service package, essential for ensuring consistency, efficiency, and seamless operation across all areas of the GÉANT Operations Centre. Dividing the contract into separate lots would create operational and coordination complexities, increase administrative overhead, and risk Service fragmentation. By awarding …

CPV: 64200000 Telekomunikacijske storitve, 64227000 Integrirane telekomunikacijske storitve, 72510000 Storitve upravljanja, povezane z računalniki
Rok:
26. november 2025. 12:00
Vrsta roka:
Oddaja ponudbe
Kraj izvršitve:
GSD25
Organ za podeljevanje:
GÉANT
Številka dodelitve:
077cf956-ef2d-4eea-8345-9e16ce4e267b

1. Buyer

1.1 Buyer

Official name : GÉANT
Legal type of the buyer : Body governed by public law
Activity of the contracting authority : Education

2. Procedure

2.1 Procedure

Title : GSD25
Description : The required GÉANT Service Desk Services are considered a single, integrated Service package, essential for ensuring consistency, efficiency, and seamless operation across all areas of the GÉANT Operations Centre. Dividing the contract into separate lots would create operational and coordination complexities, increase administrative overhead, and risk Service fragmentation. By awarding the Service Agreement to one (1) Provider, GÉANT aims to ensure a unified approach to Service delivery, enabling streamlined communication, standardized processes, and clear accountability for performance, security, and Service quality in line with agreed SLAs. New / future services can be added during the lifetime of the Service Agreement and these additional Services will be contracted with the awarded GSD25 Provider.
Procedure identifier : 80fc5380-aa8d-4194-b54e-63cb93af99eb
Internal identifier : 077cf956-ef2d-4eea-8345-9e16ce4e267b
Type of procedure : Open
The procedure is accelerated : no
Main features of the procedure : Open procedure as defined in the Directive 2014/24/EU on public procurement

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 64200000 Telecommunications services
Additional classification ( cpv ): 64227000 Integrated telecommunications services
Additional classification ( cpv ): 72510000 Computer-related management services

2.1.2 Place of performance

Anywhere
Additional information : See documentation

2.1.3 Value

Estimated value excluding VAT : 1 Euro

2.1.4 General information

Legal basis :
Directive 2014/24/EU

2.1.6 Grounds for exclusion

Sources of grounds for exclusion : European Single Procurement Document (ESPD)

5. Lot

5.1 Lot technical ID : LOT-0000

Title : GSD25
Description : The required GÉANT Service Desk Services are considered a single, integrated Service package, essential for ensuring consistency, efficiency, and seamless operation across all areas of the GÉANT Operations Centre. Dividing the contract into separate lots would create operational and coordination complexities, increase administrative overhead, and risk Service fragmentation. By awarding the Service Agreement to one (1) Provider, GÉANT aims to ensure a unified approach to Service delivery, enabling streamlined communication, standardized processes, and clear accountability for performance, security, and Service quality in line with agreed SLAs. New / future services can be added during the lifetime of the Service Agreement and these additional Services will be contracted with the awarded GSD25 Provider.
Internal identifier : 63e3ccbc-b35e-4028-ac34-c9d29e2ec3f1

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 64200000 Telecommunications services
Additional classification ( cpv ): 64227000 Integrated telecommunications services
Additional classification ( cpv ): 72510000 Computer-related management services
Quantity : 1

5.1.2 Place of performance

Anywhere
Additional information : See documentation

5.1.3 Estimated duration

Duration : 2 Year

5.1.4 Renewal

Maximum renewals : 6

5.1.5 Value

Estimated value excluding VAT : 1 Euro

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project fully or partially financed with EU Funds.
Information about European Union funds
EU funds programme : Horizon Europe – the Framework Programme for Research and Innovation (2021/2027)
Identifier of EU funds : GN5-2
Further details of EU funds : Grant Agreement no.101194278
The procurement is covered by the Government Procurement Agreement (GPA) : yes
This procurement is also suitable for small and medium-sized enterprises (SMEs) : yes

5.1.7 Strategic procurement

Green Procurement Criteria : EU Green Public Procurement criteria

5.1.9 Selection criteria

Sources of selection criteria : Procurement Document

5.1.10 Award criteria

Criterion :
Type : Quality
Description : Qualitative Awarding Criteria (Phase 3) for all Award Criterions
Category of award threshold criterion : Weight (points, exact)
Award criterion number : 800
Criterion :
Type : Price
Name : Price
Description : Quantitative Awarding Criteria (Phase 3)
Category of award threshold criterion : Weight (points, exact)
Award criterion number : 200

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Deadline for requesting additional information : 29/10/2025 12:00 +00:00
Address of the procurement documents : https://s2c.mercell.com/today/174198

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Allowed
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Variants : Not allowed
Tenderers may submit more than one tender : Not allowed
Deadline for receipt of tenders : 26/11/2025 12:00 +00:00
Deadline until which the tender must remain valid : 182 Day
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Electronic invoicing : Allowed
Electronic ordering will be used : no
Electronic payment will be used : yes

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Mediation organisation : Rechtbank Amsterdam
Review organisation : Rechtbank Amsterdam
Organisation providing more information on the review procedures : Rechtbank Amsterdam

8. Organisations

8.1 ORG-0001

Official name : GÉANT
Registration number : 40535155
Postal address : Hoekenrode 3
Town : Amsterdam
Postcode : 1102BR
Country subdivision (NUTS) : Groot-Amsterdam ( NL32B )
Country : Netherlands
Contact point : Fedor Bruinewoud
Telephone : +31610539805
Internet address : https://geant.org/
Roles of this organisation :
Buyer

8.1 ORG-0002

Official name : Rechtbank Amsterdam
Registration number : 82951462
Postal address : Parnassusweg 280
Town : Amsterdam
Postcode : 1076AV
Country subdivision (NUTS) : Groot-Amsterdam ( NL32B )
Country : Netherlands
Contact point : Rechtbank Amsterdam
Telephone : +31 88 361 70 00
Roles of this organisation :
Review organisation
Organisation providing more information on the review procedures
Mediation organisation

Notice information

Notice identifier/version : a3129bd5-c4f9-4432-a655-aad1b513966f - 01
Form type : Competition
Notice type : Contract or concession notice – standard regime
Notice dispatch date : 30/09/2025 10:05 +00:00
Notice dispatch date (eSender) : 30/09/2025 10:05 +00:00
Languages in which this notice is officially available : English
Notice publication number : 00640807-2025
OJ S issue number : 188/2025
Publication date : 01/10/2025