External IT Support Services

University College Dublin (UCD) wishes to partner with a competent organisation to provide IT Support Services (Help Desk). Full details available to download from www.etenders.gov.ie free of charge. University College Dublin (UCD) wishes to partner with a competent organisation to provide IT Support Services (Help Desk). Full details available to …

CPV: 72253000 Storitve služb za pomoč uporabnikom in podporne storitve, 72253100 Storitve služb za pomoč uporabnikom, 72253200 Storitve podpore sistemov, 72250000 Sistemske in podporne storitve, 72260000 Storitve, povezane s programsko opremo, 72261000 Podporne storitve za programsko opremo, 72268000 Storitve oskrbe s programsko opremo, 72611000 Storitve tehnične računalniške podpore, 72610000 Storitve računalniške podpore, 72600000 Storitve računalniške podpore in svetovanja
Rok:
28. april 2025. 12:00
Vrsta roka:
Oddaja ponudbe
Kraj izvršitve:
External IT Support Services
Organ za podeljevanje:
University College Dublin ( UCD )
Številka dodelitve:
0

1. Buyer

1.1 Buyer

Official name : University College Dublin ( UCD )
Legal type of the buyer : Body governed by public law
Activity of the contracting authority : Education

2. Procedure

2.1 Procedure

Title : External IT Support Services
Description : University College Dublin (UCD) wishes to partner with a competent organisation to provide IT Support Services (Help Desk). Full details available to download from www.etenders.gov.ie free of charge.
Procedure identifier : e6307d49-3262-4b8a-bcf3-456d2c3af437
Type of procedure : Open
The procedure is accelerated : no
Justification for the accelerated procedure :
Main features of the procedure :

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72253000 Helpdesk and support services
Additional classification ( cpv ): 72253100 Helpdesk services
Additional classification ( cpv ): 72253200 Systems support services
Additional classification ( cpv ): 72250000 System and support services
Additional classification ( cpv ): 72260000 Software-related services
Additional classification ( cpv ): 72261000 Software support services
Additional classification ( cpv ): 72268000 Software supply services
Additional classification ( cpv ): 72611000 Technical computer support services
Additional classification ( cpv ): 72610000 Computer support services
Additional classification ( cpv ): 72600000 Computer support and consultancy services

2.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland

2.1.3 Value

Maximum value of the framework agreement : 4 000 000 Euro

2.1.4 General information

Legal basis :
Directive 2014/24/EU

5. Lot

5.1 Lot technical ID : LOT-0001

Title : External IT Support Services
Description : University College Dublin (UCD) wishes to partner with a competent organisation to provide IT Support Services (Help Desk). Full details available to download from www.etenders.gov.ie free of charge.
Internal identifier : 0

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72253000 Helpdesk and support services
Additional classification ( cpv ): 72253100 Helpdesk services
Additional classification ( cpv ): 72253200 Systems support services
Additional classification ( cpv ): 72250000 System and support services
Additional classification ( cpv ): 72260000 Software-related services
Additional classification ( cpv ): 72261000 Software support services
Additional classification ( cpv ): 72268000 Software supply services
Additional classification ( cpv ): 72611000 Technical computer support services
Additional classification ( cpv ): 72610000 Computer support services
Additional classification ( cpv ): 72600000 Computer support and consultancy services

5.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information :

5.1.3 Estimated duration

Other duration : Unknown

5.1.5 Value

Estimated value excluding VAT : 4 000 000 Euro

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Not allowed
Deadline for receipt of tenders : 28/04/2025 12:00 +00:00
Deadline until which the tender must remain valid : 12 Month
Information about public opening :
Opening date : 28/04/2025 12:30 +00:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Electronic invoicing : Allowed
Electronic ordering will be used : yes
Electronic payment will be used : yes

5.1.15 Techniques

Framework agreement :
Framework agreement, partly without reopening and partly with reopening of competition
Maximum number of participants : 1
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland -
Information about review deadlines : Seek legal advice
Organisation providing offline access to the procurement documents : University College Dublin ( UCD ) -
Organisation receiving requests to participate : University College Dublin ( UCD ) -
Organisation processing tenders : University College Dublin ( UCD ) -

8. Organisations

8.1 ORG-0001

Official name : University College Dublin ( UCD )
Registration number : 5234789PQR
Postal address : Belfield, Dublin 4
Town : Dublin
Postcode : D04 V1W8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : 0035317164990
Internet address : https://www.ucd.ie
Buyer profile : https://www.ucd.ie
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents
Organisation receiving requests to participate
Organisation processing tenders

8.1 ORG-0002

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation

8.1 ORG-0003

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender
Notice information
Notice identifier/version : f560e098-488f-44b2-a5cb-ac1792fff189 - 01
Form type : Competition
Notice type : Contract or concession notice – standard regime
Notice dispatch date : 21/03/2025 14:50 +00:00
Languages in which this notice is officially available : English
Notice publication number : 00190195-2025
OJ S issue number : 59/2025
Publication date : 25/03/2025