ET2501 - Provision, Licencing, Support and Maintenance of Cloud Based Telephony Solution for the RSA Customer Care Centre

****The RSA intends to hold an in-person Tenderers' Briefing on Wednesday 01 October 2025 during which the RFT documentation and Tender submission requirements will be explained in order to aid Tenderers in the preparation of their Tenders - see section 4.6 of the RFT document for more information****The RSA is …

CPV: 64200000 Telekomunikacijske storitve, 72212511 Storitve razvoja programske opreme za namizne komunikacije, 64227000 Integrirane telekomunikacijske storitve, 72300000 Podatkovne storitve, 50334400 Storitve vzdrževanja komunikacijskih sistemov, 50330000 Storitve vzdrževanja telekomunikacijske opreme, 50332000 Storitve vzdrževanja telekomunikacijske infrastrukture
Rok:
29. oktober 2025. 12:00
Vrsta roka:
Oddaja ponudbe
Kraj izvršitve:
ET2501 - Provision, Licencing, Support and Maintenance of Cloud Based Telephony Solution for the RSA Customer Care Centre
Organ za podeljevanje:
Road Safety Authority (RSA)
Številka dodelitve:
ET2501

1. Buyer

1.1 Buyer

Official name : Road Safety Authority (RSA)
Legal type of the buyer : Body governed by public law
Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : ET2501 - Provision, Licencing, Support and Maintenance of Cloud Based Telephony Solution for the RSA Customer Care Centre
Description : ****The RSA intends to hold an in-person Tenderers' Briefing on Wednesday 01 October 2025 during which the RFT documentation and Tender submission requirements will be explained in order to aid Tenderers in the preparation of their Tenders - see section 4.6 of the RFT document for more information****The RSA is seeking tenders for the provision, licencing, support and maintenance of a cloud-based telephony solution for the RSA customer care centre as further described in the RFT documents attached to this notice. Should you have any queries regarding this Competition or the RFT documents, please submit your query via the eTenders Message Facility prior to the Deadline for Queries - see section 4.5 of the RFT document for more information.
Procedure identifier : 9774e393-be07-4c2e-88d5-90431043167a
Internal identifier : ET2501
Type of procedure : Open
The procedure is accelerated : no

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 64200000 Telecommunications services
Additional classification ( cpv ): 72212511 Desktop communications software development services
Additional classification ( cpv ): 64227000 Integrated telecommunications services
Additional classification ( cpv ): 72300000 Data services
Additional classification ( cpv ): 50334400 Communications system maintenance services
Additional classification ( cpv ): 50330000 Maintenance services of telecommunications equipment

2.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland

2.1.3 Value

Estimated value excluding VAT : 800 000 Euro

2.1.4 General information

Legal basis :
Directive 2014/24/EU

2.1.6 Grounds for exclusion

Sources of grounds for exclusion : Procurement Document

5. Lot

5.1 Lot technical ID : LOT-0001

Title : ET2501 - Provision, Licencing, Support and Maintenance of Cloud Based Telephony Solution for the RSA Customer Care Centre
Description : The RSA is seeking tenders for the provision, licencing, support and maintenance of a cloud-based telephony solution for the RSA customer call centre as further described in the RFT documents attached to this notice. **The RSA intends to hold an in-person Tenderers' Briefing on Wednesday 01 October 2025 during which the RFT documentation and Tender submission requirements will be explained in order to aid Tenderers in the preparation of their Tenders - see section 4.6 of the RFT document for more information**
Internal identifier : 0

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 50332000 Telecommunications-infrastructure maintenance services
Additional classification ( cpv ): 64200000 Telecommunications services
Additional classification ( cpv ): 72212511 Desktop communications software development services
Additional classification ( cpv ): 64227000 Integrated telecommunications services
Additional classification ( cpv ): 72300000 Data services
Additional classification ( cpv ): 50334400 Communications system maintenance services
Additional classification ( cpv ): 50330000 Maintenance services of telecommunications equipment

5.1.2 Place of performance

Town : Ballina
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information :

5.1.3 Estimated duration

Duration : 84 Month

5.1.5 Value

Estimated value excluding VAT : 800 000 Euro

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement
Approach to reducing environmental impacts : Other

5.1.9 Selection criteria

Sources of selection criteria : Procurement Document

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English
Deadline for requesting additional information : 08/10/2025 12:00 +01:00

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Not allowed
Deadline for receipt of tenders : 29/10/2025 12:00 +01:00
Deadline until which the tender must remain valid : 6 Month
Information about public opening :
Opening date : 29/10/2025 12:30 +01:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Electronic invoicing : Allowed
Electronic ordering will be used : yes
Electronic payment will be used : yes

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland
Organisation providing offline access to the procurement documents : Road Safety Authority (RSA)
Organisation providing more information on the review procedures : The High Court of Ireland
Organisation receiving requests to participate : Road Safety Authority (RSA)
Organisation processing tenders : Road Safety Authority (RSA)

8. Organisations

8.1 ORG-0001

Official name : Road Safety Authority (RSA)
Registration number : Road Safety Authority (RSA)
Postal address : Moy Valley Business Park, Primrose Hill
Town : Ballina
Postcode : F26 V6E4
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 96 25000
Internet address : http://www.rsa.ie
Buyer profile : http://www.rsa.ie
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents
Organisation receiving requests to participate
Organisation processing tenders

8.1 ORG-0002

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation
Organisation providing more information on the review procedures

8.1 ORG-0003

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

Notice information

Notice identifier/version : 9294bfbc-9def-4db7-be23-42f96c18958d - 01
Form type : Competition
Notice type : Contract or concession notice – standard regime
Notice dispatch date : 17/09/2025 16:08 +01:00
Languages in which this notice is officially available : English
Notice publication number : 00615582-2025
OJ S issue number : 180/2025
Publication date : 19/09/2025