25/054 - Sales and Associated Services

Gas Networks Ireland intend setting up a Framework Agreement for the provision of Sales and Associated Services to Gas Networks Ireland, and its subsidiaries, to support customer growth in the Residential, Commercial, Industrial and Transport sectors in the Republic of Ireland. The scope of Framework Agreement will include the provision …

CPV: 79342200 Promocijske storitve, 79000000 Poslovne storitve: pravo, trženje, svetovanje, zaposlovanje, tiskanje in varnost, 79340000 Storitve oglaševanja in trženja, 79342000 Storitve trženja, 79342100 Storitve neposrednega trženja, 79342300 Storitve za kupce, 79342310 Storitve anketiranja kupcev, 79342311 Ankete o zadovoljstvu kupcev, 79342320 Storitve podpore kupcem, 79512000 Klicni center, 79211120 Storitve izdelave poročil o prodajah in nabavah
Kraj izvršitve:
25/054 - Sales and Associated Services
Organ za podeljevanje:
Gas Networks Ireland
Številka dodelitve:
1

1. Buyer

1.1 Buyer

Official name : Gas Networks Ireland
Legal type of the buyer : Body governed by public law
Activity of the contracting authority : General public services
Activity of the contracting entity : Production, transport or distribution of gas or heat

2. Procedure

2.1 Procedure

Title : 25/054 - Sales and Associated Services
Description : Gas Networks Ireland intend setting up a Framework Agreement for the provision of Sales and Associated Services to Gas Networks Ireland, and its subsidiaries, to support customer growth in the Residential, Commercial, Industrial and Transport sectors in the Republic of Ireland. The scope of Framework Agreement will include the provision of services and resources associated with, but not limited to the, following sectors: New Housing (NH) Mature Domestic (MD) Small and Medium Enterprise (SME) Large Industrial and Commercial (LIC) Renewable Natural Gas (RNG) Renewable Gas in Transport (RGT) Marketing and Communication Customer Solutions Sales & Channel Strategy Setting sales strategy for customer groups to include detailed initiative plans & implementation strategies to proactively grow new connection numbers & win new business Ensure appropriate channels selected for customer groups Joint Sales Planning with GNI Sales Execution and Delivery Deliver Sales Process: Proactive Lead Generation, Qualification, Opportunity, Contract Sales Funnel management Various channels: Digital, Telesales, Salesperson, Broker etc. Marketing support of initiatives Sales support and administration CRM management (GNI currently uses Microsoft Dynamics) Succession management Sales Metrics and Reporting Strong sales performance measurement and management Meet agreed targets and incentives Sales Ways of Working & Procedures Demonstrates strong understanding of the contracting entity’s commercial environments Clear communications Lean processes and focus on continuous improvement Emphasis on strong feedback and issue resolution Sales team development, training and qualifications.

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79342200 Promotional services
Additional classification ( cpv ): 79000000 Business services: law, marketing, consulting, recruitment, printing and security
Additional classification ( cpv ): 79340000 Advertising and marketing services
Additional classification ( cpv ): 79342000 Marketing services
Additional classification ( cpv ): 79342100 Direct marketing services
Additional classification ( cpv ): 79342200 Promotional services
Additional classification ( cpv ): 79342300 Customer services
Additional classification ( cpv ): 79342310 Customer survey services
Additional classification ( cpv ): 79342311 Customer satisfaction survey
Additional classification ( cpv ): 79342320 Customer-care services
Additional classification ( cpv ): 79512000 Call centre
Additional classification ( cpv ): 79211120 Sales and purchases recording services

2.1.2 Place of performance

Country : Ireland
Anywhere in the given country

2.1.3 Value

Estimated value excluding VAT : 0 Euro

2.1.4 General information

Legal basis :
Directive 2014/25/EU

2.1.6 Grounds for exclusion

Sources of grounds for exclusion : Procurement Document

5. Lot

5.1 Lot technical ID : LOT-0001

Title : 25/054 - Sales & Associated Services
Description : Gas Networks Ireland intend setting up a Framework Agreement for the provision of Sales and Associated Services to Gas Networks Ireland, and its subsidiaries, to support customer growth in the Residential, Commercial, Industrial and Transport sectors in the Republic of Ireland. The scope of Framework Agreement will include the provision of services and resources associated with, but not limited to the, following sectors: New Housing (NH) Mature Domestic (MD) Small and Medium Enterprise (SME) Large Industrial and Commercial (LIC) Renewable Natural Gas (RNG) Renewable Gas in Transport (RGT) Marketing and Communication Customer Solutions Sales & Channel Strategy Setting sales strategy for customer groups to include detailed initiative plans & implementation strategies to proactively grow new connection numbers & win new business Ensure appropriate channels selected for customer groups Joint Sales Planning with GNI Sales Execution and Delivery Deliver Sales Process: Proactive Lead Generation, Qualification, Opportunity, Contract Sales Funnel management Various channels: Digital, Telesales, Salesperson, Broker etc. Marketing support of initiatives Sales support and administration CRM management (GNI currently uses Microsoft Dynamics) Succession management Sales Metrics and Reporting Strong sales performance measurement and management Meet agreed targets and incentives Sales Ways of Working & Procedures Demonstrates strong understanding of the contracting entity’s commercial environments Clear communications Lean processes and focus on continuous improvement Emphasis on strong feedback and issue resolution Sales team development, training and qualifications.
Internal identifier : 1

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79342200 Promotional services
Additional classification ( cpv ): 79000000 Business services: law, marketing, consulting, recruitment, printing and security
Additional classification ( cpv ): 79340000 Advertising and marketing services
Additional classification ( cpv ): 79342000 Marketing services
Additional classification ( cpv ): 79342100 Direct marketing services
Additional classification ( cpv ): 79342200 Promotional services
Additional classification ( cpv ): 79342300 Customer services
Additional classification ( cpv ): 79342310 Customer survey services
Additional classification ( cpv ): 79342311 Customer satisfaction survey
Additional classification ( cpv ): 79342320 Customer-care services
Additional classification ( cpv ): 79512000 Call centre
Additional classification ( cpv ): 79211120 Sales and purchases recording services

5.1.2 Place of performance

Country : Ireland
Anywhere in the given country
Additional information :

5.1.3 Estimated duration

Other duration : Unknown

5.1.5 Value

Estimated value excluding VAT : 20 000 000 Euro

5.1.6 General information

Reserved participation : Participation is not reserved.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.9 Selection criteria

Sources of selection criteria : Procurement Document

5.1.10 Award criteria

Criterion :
Type : Cost
Description : ​​Price & Quality​
Criterion :
Type : Price
Description : ​​Price & Quality​

5.1.12 Terms of procurement

Terms of submission :
Languages in which tenders or requests to participate may be submitted : English
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No

5.1.15 Techniques

Framework agreement :
Framework agreement, without reopening of competition
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland
Organisation providing more information on the review procedures : The High Court of Ireland

8. Organisations

8.1 ORG-0001

Official name : Gas Networks Ireland
Registration number : 555744
Postal address : Gasworks Road
Town : Cork
Postcode : T12RX96
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : 021 4500000
Internet address : www.gasnetworks.ie
Buyer profile : www.gasnetworks.ie
Roles of this organisation :
Buyer

8.1 ORG-0002

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation
Organisation providing more information on the review procedures

8.1 ORG-0003

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

Notice information

Notice identifier/version : 83a0e23e-b829-40c6-b5a8-037fab09390c - 02
Form type : Planning
Notice type : Prior information notice or a periodic indicative notice used to shorten time limits for receipt of tenders
Notice dispatch date : 24/09/2025 10:37 +01:00
Languages in which this notice is officially available : English
Notice publication number : 00627384-2025
OJ S issue number : 184/2025
Publication date : 25/09/2025