Open tender contest for a maintenance contract for Qualiware software.

DFØ procured the Qualiware software in 2012 that is used for making, maintaining, and making DFØ ́s process documentation available. All functionality in the software must be maintained, and DFØ therefore needs assistance on services connected to the maintenance of the Qualiware software. This includes, among other things, user support, …

CPV: 72267100 Údržba programového vybavenia (softvér) informačných technológií, 72000000 Služby informačných technológií: konzultácie, vývoj softvéru, internet a podpora
Miesto vykonania:
Open tender contest for a maintenance contract for Qualiware software.
Udeľujúci orgán:
Direktoratet for forvaltning og økonomistyring (DFØ)
Číslo udelenia:
24/1206

1. Buyer

1.1 Buyer

Official name : Direktoratet for forvaltning og økonomistyring (DFØ)
Legal type of the buyer : Central government authority
Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : Open tender contest for a maintenance contract for Qualiware software.
Description : DFØ procured the Qualiware software in 2012 that is used for making, maintaining, and making DFØ ́s process documentation available. All functionality in the software must be maintained, and DFØ therefore needs assistance on services connected to the maintenance of the Qualiware software. This includes, among other things, user support, error recovery, software updating, as well as adaptations to DFØ ́s systems. The maintenance service shall ensure that the software is always up-to-date and accessible to the users, as well as functioning as intended. Tenderers shall be responsible for the software being updated and correcting errors and vulnerabilities in the software. Tenderers must also assist DFØ with technical questions related to the use and development of the system and its content. In addition, this agreement shall ensure that DFØ has access to a user support and support apparatus that can handle registration, notification, follow-up and correction of errors in the system. The maintenance agreement shall apply to both the production environment and the test environment.
Procedure identifier : 29afefe3-563c-4b15-99f0-cc909470c017
Previous notice : b0d946cb-401a-4573-af53-071e0e39f59e-01
Internal identifier : 24/1206
Type of procedure : Open
Justification for the accelerated procedure :
Main features of the procedure :

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72267100 Maintenance of information technology software
Additional classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support

2.1.2 Place of performance

Anywhere in the European Economic Area

2.1.3 Value

Estimated value excluding VAT : 2 500 000 Norwegian krone

2.1.4 General information

Legal basis :
Directive 2014/24/EU

5. Lot

5.1 Lot technical ID : LOT-0000

Title : Open tender contest for a maintenance contract for Qualiware software.
Description : DFØ procured the Qualiware software in 2012 that is used for making, maintaining, and making DFØ ́s process documentation available. All functionality in the software must be maintained, and DFØ therefore needs assistance on services connected to the maintenance of the Qualiware software. This includes, among other things, user support, error recovery, software updating, as well as adaptations to DFØ ́s systems. The maintenance service shall ensure that the software is always up-to-date and accessible to the users, as well as functioning as intended. Tenderers shall be responsible for the software being updated and correcting errors and vulnerabilities in the software. Tenderers must also assist DFØ with technical questions related to the use and development of the system and its content. In addition, this agreement shall ensure that DFØ has access to a user support and support apparatus that can handle registration, notification, follow-up and correction of errors in the system. The maintenance agreement shall apply to both the production environment and the test environment.
Internal identifier : 24/1206

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72267100 Maintenance of information technology software
Additional classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Options :
Description of the options : The maintenance agreement applies from when it is signed and one year into the future. The agreement will then be renewed automatically for 1 (one) year on unless terminated by DFØ with 3 (three) months notice before the renewal date. The maximum contract period is 6 years from contract signing.

5.1.2 Place of performance

Anywhere in the European Economic Area
Additional information :

5.1.3 Estimated duration

Duration : 1 Year

5.1.4 Renewal

Maximum renewals : 5
Other information about renewals : The maintenance agreement applies from when it is signed and one year into the future. The contract will then be renewed automatically for 1 (one) year at a time, unless 3 (three) months notice is given by DFØ before the renewal date. Tenderers can terminate the contract with 6 (six) months notice before the renewal date. The maximum contract period is 6 years from contract signing.

5.1.5 Value

Estimated value excluding VAT : 2 500 000 Norwegian krone

5.1.6 General information

Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.10 Award criteria

Criterion :
Type : Price
Name : Price
Description : Price - weighted 40 %
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 40
Criterion :
Type : Quality
Name : Quality
Description : Quality - weighted 60%
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 60
Description of the method to be used if weighting cannot be expressed by criteria :
Justification for not indicating the weighting of the award criteria :

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : Oslo tingrett -
Information about review deadlines : 30 March 2025

6. Results

Value of all contracts awarded in this notice : 2 500 000 Norwegian krone

6.1 Result lot ldentifier : LOT-0000

At least one winner was chosen.

6.1.2 Information about winners

Winner :
Official name : Arribatec EA & BPM AS
Tender :
Tender identifier : Åpen anbudskonkurranse for inngåelse av vedlikeholdsavtale av Qualiware programvare - Arribatec EA & BPM AS
Identifier of lot or group of lots : LOT-0000
Value of the tender : 2 500 000 Norwegian krone
Subcontracting : No
Contract information :
Identifier of the contract : Åpen anbudskonkurranse for inngåelse av vedlikeholdsavtale av Qualiware programvare - Arribatec EA & BPM AS
Date of the conclusion of the contract : 02/04/2025

6.1.4 Statistical information

Summary of the review requests the buyer received :
Number of complainants : 0
Received tenders or requests to participate :
Type of received submissions : Tenders
Number of tenders or requests to participate received : 1
Range of tenders :
Value of the lowest admissible tender : 2 500 000 Norwegian krone
Value of the highest admissible tender : 2 500 000 Norwegian krone

8. Organisations

8.1 ORG-0001

Official name : Direktoratet for forvaltning og økonomistyring (DFØ)
Registration number : 986252932
Postal address : Postboks 7154
Town : Oslo
Postcode : 0130
Country subdivision (NUTS) : Oslo ( NO081 )
Country : Norway
Contact point : Maren Vestbøstad
Telephone : +47 400 07 997
Roles of this organisation :
Buyer

8.1 ORG-0002

Official name : Oslo tingrett
Registration number : 986252932
Town : Oslo
Postcode : 0585
Country subdivision (NUTS) : Oslo ( NO081 )
Country : Norway
Telephone : +47 22035200
Roles of this organisation :
Review organisation

8.1 ORG-0003

Official name : Arribatec EA & BPM AS
Size of the economic operator : Medium
Registration number : 968455265
Postal address : Grenseveien 21
Town : Sandnes
Postcode : 4313
Country subdivision (NUTS) : Rogaland ( NO0A1 )
Country : Norway
Telephone : +47 48155361
Roles of this organisation :
Tenderer
Winner of these lots : LOT-0000
The winner is listed on a regulated market
Notice information
Notice identifier/version : e951b9a4-73e6-4d2a-afb7-52913abcbfdd - 01
Form type : Result
Notice type : Contract or concession award notice – standard regime
Notice dispatch date : 06/05/2025 11:15 +00:00
Notice dispatch date (eSender) : 06/05/2025 11:31 +00:00
Languages in which this notice is officially available : English
Notice publication number : 00294369-2025
OJ S issue number : 88/2025
Publication date : 07/05/2025