External IT Support Services

University College Dublin (UCD) wishes to partner with a competent organisation to provide IT Support Services (Help Desk). Full details available to download from www.etenders.gov.ie free of charge. University College Dublin (UCD) wishes to partner with a competent organisation to provide IT Support Services (Help Desk). Full details available to …

CPV: 72253000 Servicii de ajutor pentru utilizatori şi servicii de asistenţă, 72253100 Servicii de ajutor pentru utilizatori, 72253200 Servicii de asistenţă pentru sisteme, 72250000 Servicii pentru sisteme şi asistenţă, 72260000 Servicii de software, 72261000 Servicii de asistenţă pentru software, 72268000 Servicii de furnizare de software, 72611000 Servicii de asistenţă tehnică informatică, 72610000 Servicii de asistenţă informatică, 72600000 Servicii de asistenţă şi de consultanţă informatică
Termen limită:
28 Aprilie 2025, 12:00
Tipul de termen limită:
Depunerea unei oferte
Locul de executare:
External IT Support Services
Organismul de alocare:
University College Dublin ( UCD )
Numărul de atribuire:
0

1. Buyer

1.1 Buyer

Official name : University College Dublin ( UCD )
Legal type of the buyer : Body governed by public law
Activity of the contracting authority : Education

2. Procedure

2.1 Procedure

Title : External IT Support Services
Description : University College Dublin (UCD) wishes to partner with a competent organisation to provide IT Support Services (Help Desk). Full details available to download from www.etenders.gov.ie free of charge.
Procedure identifier : e6307d49-3262-4b8a-bcf3-456d2c3af437
Type of procedure : Open
The procedure is accelerated : no
Justification for the accelerated procedure :
Main features of the procedure :

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72253000 Helpdesk and support services
Additional classification ( cpv ): 72253100 Helpdesk services
Additional classification ( cpv ): 72253200 Systems support services
Additional classification ( cpv ): 72250000 System and support services
Additional classification ( cpv ): 72260000 Software-related services
Additional classification ( cpv ): 72261000 Software support services
Additional classification ( cpv ): 72268000 Software supply services
Additional classification ( cpv ): 72611000 Technical computer support services
Additional classification ( cpv ): 72610000 Computer support services
Additional classification ( cpv ): 72600000 Computer support and consultancy services

2.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland

2.1.3 Value

Maximum value of the framework agreement : 4 000 000 Euro

2.1.4 General information

Legal basis :
Directive 2014/24/EU

5. Lot

5.1 Lot technical ID : LOT-0001

Title : External IT Support Services
Description : University College Dublin (UCD) wishes to partner with a competent organisation to provide IT Support Services (Help Desk). Full details available to download from www.etenders.gov.ie free of charge.
Internal identifier : 0

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72253000 Helpdesk and support services
Additional classification ( cpv ): 72253100 Helpdesk services
Additional classification ( cpv ): 72253200 Systems support services
Additional classification ( cpv ): 72250000 System and support services
Additional classification ( cpv ): 72260000 Software-related services
Additional classification ( cpv ): 72261000 Software support services
Additional classification ( cpv ): 72268000 Software supply services
Additional classification ( cpv ): 72611000 Technical computer support services
Additional classification ( cpv ): 72610000 Computer support services
Additional classification ( cpv ): 72600000 Computer support and consultancy services

5.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information :

5.1.3 Estimated duration

Other duration : Unknown

5.1.5 Value

Estimated value excluding VAT : 4 000 000 Euro

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Not allowed
Deadline for receipt of tenders : 28/04/2025 12:00 +00:00
Deadline until which the tender must remain valid : 12 Month
Information about public opening :
Opening date : 28/04/2025 12:30 +00:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Electronic invoicing : Allowed
Electronic ordering will be used : yes
Electronic payment will be used : yes

5.1.15 Techniques

Framework agreement :
Framework agreement, partly without reopening and partly with reopening of competition
Maximum number of participants : 1
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland -
Information about review deadlines : Seek legal advice
Organisation providing offline access to the procurement documents : University College Dublin ( UCD ) -
Organisation receiving requests to participate : University College Dublin ( UCD ) -
Organisation processing tenders : University College Dublin ( UCD ) -

8. Organisations

8.1 ORG-0001

Official name : University College Dublin ( UCD )
Registration number : 5234789PQR
Postal address : Belfield, Dublin 4
Town : Dublin
Postcode : D04 V1W8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : 0035317164990
Internet address : https://www.ucd.ie
Buyer profile : https://www.ucd.ie
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents
Organisation receiving requests to participate
Organisation processing tenders

8.1 ORG-0002

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation

8.1 ORG-0003

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender
Notice information
Notice identifier/version : f560e098-488f-44b2-a5cb-ac1792fff189 - 01
Form type : Competition
Notice type : Contract or concession notice – standard regime
Notice dispatch date : 21/03/2025 14:50 +00:00
Languages in which this notice is officially available : English
Notice publication number : 00190195-2025
OJ S issue number : 59/2025
Publication date : 25/03/2025