UPSCALE Multinational survey

The UPSCALE (Unfolding the processes between user needs and health and welfare technology in socio-technical transition of health and care services) project tackles the organizing of future health and care services with the help of health and welfare technology (HWT). UPSCALE grabs onto the systemic nature of health and care …

CPV: 79311000 Serviços relacionados com inquéritos
Local de execução:
UPSCALE Multinational survey
Local de premiação:
Lappeenrannan-Lahden teknillinen yliopisto LUT
Número do prémio:
565029

1. Buyer

1.1 Buyer

Official name : Lappeenrannan-Lahden teknillinen yliopisto LUT
Legal type of the buyer : Body governed by public law
Activity of the contracting authority : Education

2. Procedure

2.1 Procedure

Title : UPSCALE Multinational survey
Description : The UPSCALE (Unfolding the processes between user needs and health and welfare technology in socio-technical transition of health and care services) project tackles the organizing of future health and care services with the help of health and welfare technology (HWT). UPSCALE grabs onto the systemic nature of health and care services, by applying the socio-technical transitions approach to examining the organization of health and care services with the help of HWT. To achieve this, a broad citizens and other stakeholders’ consultation across Europe is necessary for better understanding the rationales and trends behind emergence and development of HWT use. This regards patients and other citizens as current or future HWT users as well as health and care providers, policymakers and businesses (such as technology suppliers). To assist in that effort, LUT University, the UPSCALE project’s coordinator, is seeking to hire a service provider to conduct an online multinational survey ideally involving 16 European countries (4 from each of Northern, Western, Eastern and Southern Europe). The survey provider should be responsible for recruiting respondents and/or inquiry panels, handling any language barriers via translations, as well as any technology barriers via an agnostic approach, for collecting data and performing any related pre-testing/validation, for hosting of collected data, and for its post-collection cleaning and/or statistical treatment. The service provider will also liaise closely and play a supportive role to the UPSCALE project partners, to ensure that the structure of the survey follows good practices.
Procedure identifier : 840d3a05-2ba3-423f-a8ee-bdaf63a277d4
Previous notice : 9ac90389-affd-4df2-8269-8404b7944b39-01
Internal identifier : 565029
Type of procedure : Open
The procedure is accelerated : no

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79311000 Survey services

2.1.2 Place of performance

Anywhere

2.1.4 General information

Legal basis :
Directive 2014/24/EU

5. Lot

5.1 Lot technical ID : LOT-0000

Title : UPSCALE Multinational survey
Description : The UPSCALE (Unfolding the processes between user needs and health and welfare technology in socio-technical transition of health and care services) project tackles the organizing of future health and care services with the help of health and welfare technology (HWT). UPSCALE grabs onto the systemic nature of health and care services, by applying the socio-technical transitions approach to examining the organization of health and care services with the help of HWT. To achieve this, a broad citizens and other stakeholders’ consultation across Europe is necessary for better understanding the rationales and trends behind emergence and development of HWT use. This regards patients and other citizens as current or future HWT users as well as health and care providers, policymakers and businesses (such as technology suppliers). To assist in that effort, LUT University, the UPSCALE project’s coordinator, is seeking to hire a service provider to conduct an online multinational survey ideally involving 16 European countries (4 from each of Northern, Western, Eastern and Southern Europe). The survey provider should be responsible for recruiting respondents and/or inquiry panels, handling any language barriers via translations, as well as any technology barriers via an agnostic approach, for collecting data and performing any related pre-testing/validation, for hosting of collected data, and for its post-collection cleaning and/or statistical treatment. The service provider will also liaise closely and play a supportive role to the UPSCALE project partners, to ensure that the structure of the survey follows good practices.
Internal identifier : 565029

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79311000 Survey services
Options :
Description of the options : The contracting entity may make additional purchases from the selected supplier under this contract until 31 December 2026.

5.1.2 Place of performance

Anywhere
Additional information :

5.1.3 Estimated duration

Start date : 01/09/2025
Duration end date : 31/01/2026

5.1.6 General information

Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.10 Award criteria

Criterion :
Type : Price
Name : price
Description : price
Category of award weight criterion : Fixed value (total)
Award criterion number : 40
Criterion :
Type : Quality
Name : Quality
Description : quality
Category of award weight criterion : Fixed value (total)
Award criterion number : 60

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : Markkinaoikeus
Information about review deadlines : 14 days

6. Results

6.1 Result lot ldentifier : LOT-0000

No winner was chosen and the competition is closed.
The reason why a winner was not chosen : Decision of the buyer, not following a tenderer's request to review the award, because of technical or procedural errors

6.1.4 Statistical information

Received tenders or requests to participate :
Type of received submissions : Tenders
Number of tenders or requests to participate received : 3

8. Organisations

8.1 ORG-0001

Official name : Markkinaoikeus
Registration number : 3006157-6
Postal address : Radanrakentajantie 5
Town : Helsinki
Postcode : 00520
Country subdivision (NUTS) : Helsinki-Uusimaa ( FI1B1 )
Country : Finland
Telephone : +358 295643300
Roles of this organisation :
Review organisation

8.1 ORG-0002

Official name : Lappeenrannan-Lahden teknillinen yliopisto LUT
Registration number : 0245904-2
Postal address : Yliopistonkatu 34
Town : Lappeenranta
Postcode : 53850
Country subdivision (NUTS) : Etelä-Karjala ( FI1C5 )
Country : Finland
Contact point : Procurement services
Telephone : +358 505399556
Internet address : http://www.lut.fi
Roles of this organisation :
Buyer

8.1 ORG-0003

Official name : Hansel Oy (Hilma)
Registration number : FI09880841
Postal address : Mannerheiminaukio 1a
Town : Helsinki
Postcode : 00100
Country subdivision (NUTS) : Helsinki-Uusimaa ( FI1B1 )
Country : Finland
Contact point : eSender
Telephone : 029 55 636 30
Roles of this organisation :
TED eSender

Notice information

Notice identifier/version : d0a6c78b-c2ad-4a9b-a603-1fd186bb0eb5 - 01
Form type : Result
Notice type : Contract or concession award notice – standard regime
Notice dispatch date : 25/09/2025 13:57 +00:00
Notice dispatch date (eSender) : 25/09/2025 13:57 +00:00
Languages in which this notice is officially available : English
Notice publication number : 00633185-2025
OJ S issue number : 186/2025
Publication date : 29/09/2025