Request for Tenders for the Provision of a Cloud-based organisational wide Case Management System (CMS)

The Competition and Consumer Protection Commission (CCPC) seeks to establish a single-party framework agreement with a suitably qualified tenderer for the setup, design, configuration, development, testing, implementation and maintenance of a cloud-based organisational-wide Case Management System (“CMS”). Once implemented successfully, the CCPC requires an end-to-end managed service to support the …

CPV: 72212610 Serviços de desenvolvimento de software para bases de dados, 72320000 Serviços relacionados com bases de dados, 72000000 Serviços de TI: consultoria, desenvolvimento de software, Internet e apoio, 48331000 Pacote de software para gestão de projectos, 48000000 Pacotes de software e sistemas de informação, 48780000 Pacote de software para gestão de sistemas, de armazenamento e de conteúdos, 48781000 Pacote de software para gestão de sistemas, 48517000 Pacote de software para TI, 48983000 Pacote de software para desenvolvimento, 72243000 Serviços de programação, 72200000 Serviços de consultoria e de programação de software, 72210000 Serviços de programação de pacotes de software, 72211000 Serviços de programação de sistemas e de software para o utilizador, 72212000 Serviços de programação de software de aplicação
Prazo:
19 de Setembro de 2025 às 12:00
Tipo de prazo:
Submissão da oferta
Local de execução:
Request for Tenders for the Provision of a Cloud-based organisational wide Case Management System (CMS)
Local de premiação:
Competition and Consumer Protection Commission (CCPC)
Número do prémio:
0

1. Buyer

1.1 Buyer

Official name : Competition and Consumer Protection Commission (CCPC)
Legal type of the buyer : Body governed by public law
Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : Request for Tenders for the Provision of a Cloud-based organisational wide Case Management System (CMS)
Description : The Competition and Consumer Protection Commission (CCPC) seeks to establish a single-party framework agreement with a suitably qualified tenderer for the setup, design, configuration, development, testing, implementation and maintenance of a cloud-based organisational-wide Case Management System (“CMS”). Once implemented successfully, the CCPC requires an end-to-end managed service to support the CMS. The system will track and manage all relevant workflows from start to end and must integrate easily to the existing Document Management and CRM systems. The CCPC expects the successful tenderer will leverage out-of-the-box functionalities as much as possible to meet the requirements (section 9) listed below and minimise customisation or third-party integrations.
Procedure identifier : a24a5529-63bb-4f86-9fbd-9f6e5b6a6643
Type of procedure : Open
The procedure is accelerated : no

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72212610 Database software development services
Additional classification ( cpv ): 72320000 Database services
Additional classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 48331000 Project management software package
Additional classification ( cpv ): 48000000 Software package and information systems
Additional classification ( cpv ): 48780000 System, storage and content management software package
Additional classification ( cpv ): 48781000 System management software package
Additional classification ( cpv ): 48517000 IT software package
Additional classification ( cpv ): 48983000 Development software package
Additional classification ( cpv ): 72243000 Programming services
Additional classification ( cpv ): 72200000 Software programming and consultancy services
Additional classification ( cpv ): 72210000 Programming services of packaged software products
Additional classification ( cpv ): 72211000 Programming services of systems and user software
Additional classification ( cpv ): 72212000 Programming services of application software

2.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland

2.1.3 Value

Estimated value excluding VAT : 3 750 000 Euro

2.1.4 General information

Legal basis :
Directive 2014/24/EU

5. Lot

5.1 Lot technical ID : LOT-0001

Title : Request for Tenders for the Provision of a Cloud-based organisational wide Case Management System (CMS)
Description : The Competition and Consumer Protection Commission (CCPC) seeks to establish a single-party framework agreement with a suitably qualified tenderer for the setup, design, configuration, development, testing, implementation and maintenance of a cloud-based organisational-wide Case Management System (“CMS”). Once implemented successfully, the CCPC requires an end-to-end managed service to support the CMS. The system will track and manage all relevant workflows from start to end and must integrate easily to the existing Document Management and CRM systems. The CCPC expects the successful tenderer will leverage out-of-the-box functionalities as much as possible to meet the requirements (section 9) listed below and minimise customisation or third-party integrations.
Internal identifier : 0

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72212610 Database software development services
Additional classification ( cpv ): 72320000 Database services
Additional classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 48331000 Project management software package
Additional classification ( cpv ): 48000000 Software package and information systems
Additional classification ( cpv ): 48780000 System, storage and content management software package
Additional classification ( cpv ): 48781000 System management software package
Additional classification ( cpv ): 48517000 IT software package
Additional classification ( cpv ): 48983000 Development software package
Additional classification ( cpv ): 72243000 Programming services
Additional classification ( cpv ): 72200000 Software programming and consultancy services
Additional classification ( cpv ): 72210000 Programming services of packaged software products
Additional classification ( cpv ): 72211000 Programming services of systems and user software
Additional classification ( cpv ): 72212000 Programming services of application software

5.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information :

5.1.3 Estimated duration

Duration : 6 Year

5.1.5 Value

Estimated value excluding VAT : 3 750 000 Euro

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English
Deadline for requesting additional information : 05/09/2025 12:00 +01:00

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Allowed
Deadline for receipt of tenders : 19/09/2025 12:00 +01:00
Deadline until which the tender must remain valid : 6 Month
Information about public opening :
Opening date : 19/09/2025 12:30 +01:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Electronic invoicing : Allowed
Electronic ordering will be used : no
Electronic payment will be used : yes

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland
Organisation providing offline access to the procurement documents : Competition and Consumer Protection Commission (CCPC)
Organisation providing more information on the review procedures : The High Court of Ireland
Organisation receiving requests to participate : Competition and Consumer Protection Commission (CCPC)
Organisation processing tenders : Competition and Consumer Protection Commission (CCPC)

8. Organisations

8.1 ORG-0001

Official name : Competition and Consumer Protection Commission (CCPC)
Registration number : 0000
Postal address : Bloom House, Railway Street
Town : Dublin
Postcode : D01 C576
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : 014025513
Internet address : https://www.ccpc.ie
Buyer profile : https://www.ccpc.ie
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents
Organisation receiving requests to participate
Organisation processing tenders

8.1 ORG-0002

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation
Organisation providing more information on the review procedures

8.1 ORG-0003

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

Notice information

Notice identifier/version : 2816f5c0-d837-42fb-8220-61397f0589f8 - 01
Form type : Competition
Notice type : Contract or concession notice – standard regime
Notice dispatch date : 01/08/2025 12:29 +01:00
Languages in which this notice is officially available : English
Notice publication number : 00510176-2025
OJ S issue number : 147/2025
Publication date : 04/08/2025