HIS-43 - Managed services to deliver a survey solution for the National Care Experience Programme (NCEP)

Provision of Managed services to deliver a survey solution for the National Care Experience Programme. See tender documents for further information. Provision of Managed services to deliver a survey solution for the National Care Experience Programme. See tender documents for further information.

CPV: 79311000 Serviços relacionados com inquéritos, 79311100 Serviços de concepção de inquéritos, 79311300 Serviços de análise de inquéritos, 79342310 Serviços de estudo da clientela, 79342311 Estudo do índice de satisfação da clientela
Local de execução:
HIS-43 - Managed services to deliver a survey solution for the National Care Experience Programme (NCEP)
Local de premiação:
Health Information and Quality Authority (HIQA)
Número do prémio:
HIS-43

1. Buyer

1.1 Buyer

Official name : Health Information and Quality Authority (HIQA)
Legal type of the buyer : Body governed by public law, controlled by a central government authority
Activity of the contracting authority : Health

2. Procedure

2.1 Procedure

Title : HIS-43 - Managed services to deliver a survey solution for the National Care Experience Programme (NCEP)
Description : Provision of Managed services to deliver a survey solution for the National Care Experience Programme. See tender documents for further information.
Procedure identifier : c2d91c3f-744b-4215-a262-054334112951
Previous notice : 737b09b1-3a06-4bc1-9adf-0f87d7e6f8f6-01
Type of procedure : Open
The procedure is accelerated : no
Justification for the accelerated procedure :
Main features of the procedure :

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79311000 Survey services
Additional classification ( cpv ): 79311100 Survey design services
Additional classification ( cpv ): 79311300 Survey analysis services
Additional classification ( cpv ): 79342310 Customer survey services
Additional classification ( cpv ): 79342311 Customer satisfaction survey

2.1.2 Place of performance

Country : Ireland
Anywhere in the given country

2.1.3 Value

Estimated value excluding VAT : 5 000 000 Euro

2.1.4 General information

Legal basis :
Directive 2014/24/EU

5. Lot

5.1 Lot technical ID : LOT-0001

Title : HIS-43 - Managed services to deliver a survey solution for the National Care Experience Programme (NCEP)
Description : Provision of Managed services to deliver a survey solution for the National Care Experience Programme. See tender documents for further information.
Internal identifier : 0

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79311000 Survey services
Additional classification ( cpv ): 79311100 Survey design services
Additional classification ( cpv ): 79311300 Survey analysis services
Additional classification ( cpv ): 79342310 Customer survey services
Additional classification ( cpv ): 79342311 Customer satisfaction survey

5.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information :

5.1.5 Value

Estimated value excluding VAT : 5 000 000 Euro

5.1.6 General information

Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.10 Award criteria

Criterion :
Type : Cost
Name :
Description : as per tender documents
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 20
Criterion :
Type : Quality
Name :
Description : Approach & Methodology
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 35
Criterion :
Type : Quality
Name :
Description : Key Personnel/ Resources
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 15
Criterion :
Type : Quality
Name :
Description : Contract Management
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 15
Criterion :
Type : Quality
Name :
Description : Face-face Presentation
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 15
Description of the method to be used if weighting cannot be expressed by criteria :
Justification for not indicating the weighting of the award criteria :

5.1.12 Terms of procurement

Information about review deadlines : The High Court

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland -
Information about review deadlines : The High Court
Organisation providing offline access to the procurement documents : Health Information and Quality Authority (HIQA) -

6. Results

Value of all contracts awarded in this notice : 5 000 000 Euro

6.1 Result lot ldentifier : LOT-0001

At least one winner was chosen.

6.1.2 Information about winners

Winner :
Official name : Ipsos B and A
Tender :
Tender identifier : 000048300
Identifier of lot or group of lots : LOT-0001
Value of the tender : 5 000 000 Euro
The tender was ranked : no
Subcontracting : Yes
Subcontracting value is known : no
Subcontracting percentage is known : no
Description : Software provider is subcontracted
Contract information :
Identifier of the contract : 417113
Date on which the winner was chosen : 09/07/2024
Date of the conclusion of the contract : 20/12/2024

6.1.4 Statistical information

Received tenders or requests to participate :
Type of received submissions : Tenders from micro, small or medium tenderers
Number of tenders or requests to participate received : 1

8. Organisations

8.1 ORG-0001

Official name : Health Information and Quality Authority (HIQA)
Registration number : 9518681S
Postal address : Unit 1301, City Gate, Mahon
Town : Cork
Postcode : T12 Y2XT
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Contact point : Niamh O'Connor
Telephone : +353 (0) 21 2409 672
Internet address : https://www.hiqa.ie/
Buyer profile : https://www.hiqa.ie/
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents

8.1 ORG-0002

Official name : Ipsos B and A
Registration number : 102171
Postal address : Milltown House, Mt St Annes, Milltown Road, Dublin 6
Town : Dublin 6
Postcode : D06 Y822
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : 012057500
Fax : 012057522
Internet address : www.banda.ie
Roles of this organisation :
Tenderer
Winner of these lots : LOT-0001

8.1 ORG-0003

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation

8.1 ORG-0004

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

11. Notice information

11.1 Notice information

Notice identifier/version : 56591c1b-4bdb-431d-aa3d-e0df91d03af7 - 01
Form type : Result
Notice type : Contract or concession award notice – standard regime
Notice dispatch date : 14/03/2025 13:00 +00:00
Languages in which this notice is officially available : English

11.2 Publication information

Notice publication number : 00170363-2025
OJ S issue number : 53/2025
Publication date : 17/03/2025