Framework for General Market Research Services

The Contracting Entity intends to procure a framework for General Market Research Services. The Contracting Entity intends to procure a market research services framework for five separate Lots, with a single supplier appointed for each Lot. Companies are invited to respond either individually to one of the five of the …

CPV: 79000000 Serviços a empresas: direito, comercialização, consultoria, recrutamento, impressão e segurança, 79311300 Serviços de análise de inquéritos, 79300000 Pesquisa de mercado e económica; sondagem e estatísticas, 79310000 Serviços de estudos de mercado, 79311000 Serviços relacionados com inquéritos, 79311100 Serviços de concepção de inquéritos, 79311200 Serviços de realização de inquéritos, 79311210 Serviços de inquéritos por telefone, 79312000 Serviços de testes de mercado, 79320000 Serviços de sondagens de opinião, 79330000 Serviços de estatística
Prazo:
13 de Junho de 2025 às 12:00
Tipo de prazo:
Submissão da oferta
Local de execução:
Framework for General Market Research Services
Local de premiação:
Electricity Supply Board ( ESB )
Número do prémio:
1

1. Buyer

1.1 Buyer

Official name : Electricity Supply Board ( ESB )
Legal type of the buyer : Entity with special or exclusive rights
Activity of the contracting entity : Electricity-related activities

2. Procedure

2.1 Procedure

Title : Framework for General Market Research Services
Description : The Contracting Entity intends to procure a framework for General Market Research Services. The Contracting Entity intends to procure a market research services framework for five separate Lots, with a single supplier appointed for each Lot. Companies are invited to respond either individually to one of the five of the Lots, or a combination of any or all of the Lots. Lot 1: Customer Satisfaction and Effort Tracking Lot 2: Trackers and Quantitative Research Lot 3: Qualitative Research Lot 4: Behavioural Insights Lot 5: Survey Tool
Procedure identifier : 27a29754-72d6-4346-9b7e-9378c2a04d5d
Type of procedure : Negotiated with prior publication of a call for competition / competitive with negotiation
The procedure is accelerated : no
Justification for the accelerated procedure :
Main features of the procedure :

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79300000 Market and economic research; polling and statistics
Additional classification ( cpv ): 79312000 Market-testing services
Additional classification ( cpv ): 79000000 Business services: law, marketing, consulting, recruitment, printing and security
Additional classification ( cpv ): 79310000 Market research services
Additional classification ( cpv ): 79320000 Public-opinion polling services
Additional classification ( cpv ): 79330000 Statistical services
Additional classification ( cpv ): 79311000 Survey services
Additional classification ( cpv ): 79311100 Survey design services
Additional classification ( cpv ): 79311200 Survey conduction services
Additional classification ( cpv ): 79311210 Telephone survey services
Additional classification ( cpv ): 79311300 Survey analysis services

2.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland

2.1.3 Value

Estimated value excluding VAT : 6 900 000 Euro
Maximum value of the framework agreement : 6 900 000 Euro

2.1.4 General information

Legal basis :
Directive 2014/25/EU

2.1.5 Terms of procurement

Terms of submission :
Maximum number of lots for which one tenderer can submit tenders : 5

5. Lot

5.1 Lot technical ID : LOT-0001

Title : Lot 1: Customer Satisfaction and Effort Tracking
Description : The Contracting Entity intends to procure a framework for General Market Research Services. The Contracting Entity intends to procure a market research services framework for five separate Lots, with a single supplier appointed for each Lot. Companies are invited to respond either individually to one of the five of the Lots, or a combination of any or all of the Lots. Lot 1: Customer Satisfaction and Effort Tracking Lot 2: Trackers and Quantitative Research Lot 3: Qualitative Research Lot 4: Behavioural Insights Lot 5: Survey Tool
Internal identifier : 1

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79300000 Market and economic research; polling and statistics
Additional classification ( cpv ): 79312000 Market-testing services
Additional classification ( cpv ): 79000000 Business services: law, marketing, consulting, recruitment, printing and security
Additional classification ( cpv ): 79310000 Market research services
Additional classification ( cpv ): 79320000 Public-opinion polling services
Additional classification ( cpv ): 79330000 Statistical services
Additional classification ( cpv ): 79311000 Survey services
Additional classification ( cpv ): 79311100 Survey design services
Additional classification ( cpv ): 79311200 Survey conduction services
Additional classification ( cpv ): 79311210 Telephone survey services
Additional classification ( cpv ): 79311300 Survey analysis services
Options :
Description of the options : The contract duration is for an initial 3 year period with the option to extend for a further 2 years on 1+ 1 basis

5.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information :

5.1.3 Estimated duration

Duration : 5 Year

5.1.4 Renewal

Maximum renewals : 2

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Not allowed
Deadline for receipt of tenders : 13/06/2025 12:00 +01:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Conditions relating to the performance of the contract : To be detailed to selected applicants at the RFT stage
Financial arrangement : information provided to shortlisted applicants at RFT stage

5.1.15 Techniques

Framework agreement :
Framework agreement, without reopening of competition
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland -
Information about review deadlines : see procurement document
Organisation providing additional information about the procurement procedure : Electricity Supply Board ( ESB ) -
Organisation providing offline access to the procurement documents : Electricity Supply Board ( ESB ) -
Organisation receiving requests to participate : Electricity Supply Board ( ESB ) -
Organisation processing tenders : Electricity Supply Board ( ESB ) -

5.1 Lot technical ID : LOT-0002

Title : Lot 2: Trackers and Quantitative Research
Description : The Contracting Entity intends to procure a framework for General Market Research Services. The Contracting Entity intends to procure a market research services framework for five separate Lots, with a single supplier appointed for each Lot. Companies are invited to respond either individually to one of the five of the Lots, or a combination of any or all of the Lots. Lot 1: Customer Satisfaction and Effort Tracking Lot 2: Trackers and Quantitative Research Lot 3: Qualitative Research Lot 4: Behavioural Insights Lot 5: Survey Tool
Internal identifier : 2

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79300000 Market and economic research; polling and statistics
Additional classification ( cpv ): 79312000 Market-testing services
Additional classification ( cpv ): 79000000 Business services: law, marketing, consulting, recruitment, printing and security
Additional classification ( cpv ): 79310000 Market research services
Additional classification ( cpv ): 79320000 Public-opinion polling services
Additional classification ( cpv ): 79330000 Statistical services
Additional classification ( cpv ): 79311000 Survey services
Additional classification ( cpv ): 79311100 Survey design services
Additional classification ( cpv ): 79311200 Survey conduction services
Additional classification ( cpv ): 79311210 Telephone survey services
Additional classification ( cpv ): 79311300 Survey analysis services
Options :
Description of the options : The contract duration is for an initial 3 year period with the option to extend for a further 2 years on 1+ 1 basis

5.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information :

5.1.3 Estimated duration

Duration : 5 Year

5.1.4 Renewal

Maximum renewals : 2

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Not allowed
Deadline for receipt of tenders : 13/06/2025 12:00 +01:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Conditions relating to the performance of the contract : Details provided to shortlisted applicants at RFT stage
Financial arrangement : To be detailed to shortlisted applicants at RFT stage

5.1.15 Techniques

Framework agreement :
Framework agreement, without reopening of competition
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland -
Information about review deadlines : see procurement document
Organisation providing additional information about the procurement procedure : Electricity Supply Board ( ESB ) -
Organisation providing offline access to the procurement documents : Electricity Supply Board ( ESB ) -
Organisation receiving requests to participate : Electricity Supply Board ( ESB ) -
Organisation processing tenders : Electricity Supply Board ( ESB ) -

5.1 Lot technical ID : LOT-0003

Title : Lot 3: Qualitative Research
Description : The Contracting Entity intends to procure a framework for General Market Research Services. The Contracting Entity intends to procure a market research services framework for five separate Lots, with a single supplier appointed for each Lot. Companies are invited to respond either individually to one of the five of the Lots, or a combination of any or all of the Lots. Lot 1: Customer Satisfaction and Effort Tracking Lot 2: Trackers and Quantitative Research Lot 3: Qualitative Research Lot 4: Behavioural Insights Lot 5: Survey Tool
Internal identifier : 3

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79300000 Market and economic research; polling and statistics
Additional classification ( cpv ): 79312000 Market-testing services
Additional classification ( cpv ): 79000000 Business services: law, marketing, consulting, recruitment, printing and security
Additional classification ( cpv ): 79310000 Market research services
Additional classification ( cpv ): 79320000 Public-opinion polling services
Additional classification ( cpv ): 79330000 Statistical services
Additional classification ( cpv ): 79311000 Survey services
Additional classification ( cpv ): 79311100 Survey design services
Additional classification ( cpv ): 79311200 Survey conduction services
Additional classification ( cpv ): 79311210 Telephone survey services
Additional classification ( cpv ): 79311300 Survey analysis services
Options :
Description of the options : The contract duration of for an initial 3 year period with an option to extend for 2years on 1 +1 basis

5.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information :

5.1.3 Estimated duration

Duration : 5 Year

5.1.4 Renewal

Maximum renewals : 2

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Not allowed
Deadline for receipt of tenders : 13/06/2025 12:00 +01:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Conditions relating to the performance of the contract : Details provided to shortlisted applicants at RFT stage
Financial arrangement : see procurement document

5.1.15 Techniques

Framework agreement :
Framework agreement, without reopening of competition
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland -
Information about review deadlines : see procurement document
Organisation providing additional information about the procurement procedure : Electricity Supply Board ( ESB ) -
Organisation providing offline access to the procurement documents : Electricity Supply Board ( ESB ) -
Organisation receiving requests to participate : Electricity Supply Board ( ESB ) -
Organisation processing tenders : Electricity Supply Board ( ESB ) -

5.1 Lot technical ID : LOT-0004

Title : Lot 4 Behavioural Insights
Description : The Contracting Entity intends to procure a framework for General Market Research Services. The Contracting Entity intends to procure a market research services framework for five separate Lots, with a single supplier appointed for each Lot. Companies are invited to respond either individually to one of the five of the Lots, or a combination of any or all of the Lots. Lot 1: Customer Satisfaction and Effort Tracking Lot 2: Trackers and Quantitative Research Lot 3: Qualitative Research Lot 4: Behavioural Insights Lot 5: Survey Tool
Internal identifier : 4

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79300000 Market and economic research; polling and statistics
Additional classification ( cpv ): 79312000 Market-testing services
Additional classification ( cpv ): 79000000 Business services: law, marketing, consulting, recruitment, printing and security
Additional classification ( cpv ): 79310000 Market research services
Additional classification ( cpv ): 79320000 Public-opinion polling services
Additional classification ( cpv ): 79330000 Statistical services
Additional classification ( cpv ): 79311000 Survey services
Additional classification ( cpv ): 79311100 Survey design services
Additional classification ( cpv ): 79311200 Survey conduction services
Additional classification ( cpv ): 79311210 Telephone survey services
Additional classification ( cpv ): 79311300 Survey analysis services
Options :
Description of the options : The contract duration is for an initial 3 year period with the option to extend for a further 2 years on 1+ 1 basis

5.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information :

5.1.3 Estimated duration

Duration : 5 Year

5.1.4 Renewal

Maximum renewals : 2

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Not allowed
Deadline for receipt of tenders : 13/06/2025 12:00 +01:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Conditions relating to the performance of the contract : Information provided to shortlisted applicants at RFT stage
Financial arrangement : see procurement document

5.1.15 Techniques

Framework agreement :
Framework agreement, without reopening of competition
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland -
Information about review deadlines : see procurement document
Organisation providing additional information about the procurement procedure : Electricity Supply Board ( ESB ) -
Organisation providing offline access to the procurement documents : Electricity Supply Board ( ESB ) -
Organisation receiving requests to participate : Electricity Supply Board ( ESB ) -
Organisation processing tenders : Electricity Supply Board ( ESB ) -

5.1 Lot technical ID : LOT-0005

Title : Lot 5: Survey Tool
Description : The Contracting Entity intends to procure a framework for General Market Research Services. The Contracting Entity intends to procure a market research services framework for five separate Lots, with a single supplier appointed for each Lot. Companies are invited to respond either individually to one of the five of the Lots, or a combination of any or all of the Lots. Lot 1: Customer Satisfaction and Effort Tracking Lot 2: Trackers and Quantitative Research Lot 3: Qualitative Research Lot 4: Behavioural Insights Lot 5: Survey Tool
Internal identifier : 5

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79300000 Market and economic research; polling and statistics
Additional classification ( cpv ): 79312000 Market-testing services
Additional classification ( cpv ): 79000000 Business services: law, marketing, consulting, recruitment, printing and security
Additional classification ( cpv ): 79310000 Market research services
Additional classification ( cpv ): 79320000 Public-opinion polling services
Additional classification ( cpv ): 79330000 Statistical services
Additional classification ( cpv ): 79311000 Survey services
Additional classification ( cpv ): 79311100 Survey design services
Additional classification ( cpv ): 79311200 Survey conduction services
Additional classification ( cpv ): 79311210 Telephone survey services
Additional classification ( cpv ): 79311300 Survey analysis services
Options :
Description of the options : The contract duration is for an initial 3 year period with the option to extend for a further 2 years on 1+ 1 basis

5.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information :

5.1.3 Estimated duration

Duration : 5 Year

5.1.4 Renewal

Maximum renewals : 2

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Not allowed
Deadline for receipt of tenders : 13/06/2025 12:00 +01:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Conditions relating to the performance of the contract : Information provided to shortlisted applicants at RFT stage
Financial arrangement : see procurement document

5.1.15 Techniques

Framework agreement :
Framework agreement, without reopening of competition
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland -
Information about review deadlines : see procurement document
Organisation providing additional information about the procurement procedure : Electricity Supply Board ( ESB ) -
Organisation providing offline access to the procurement documents : Electricity Supply Board ( ESB ) -
Organisation receiving requests to participate : Electricity Supply Board ( ESB ) -
Organisation processing tenders : Electricity Supply Board ( ESB ) -

8. Organisations

8.1 ORG-0001

Official name : Electricity Supply Board ( ESB )
Registration number : 465172
Postal address : 27 Fitzwilliam Street Lower, Dublin
Town : Dublin
Postcode : D02 KT92
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : 016765831
Internet address : https://www.esb.ie
Buyer profile : https://www.esb.ie
Roles of this organisation :
Buyer
Organisation providing additional information about the procurement procedure
Organisation providing offline access to the procurement documents
Organisation receiving requests to participate
Organisation processing tenders

8.1 ORG-0002

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation

8.1 ORG-0003

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender
Notice information
Notice identifier/version : e28a06f9-6dd5-425e-bcd9-ea1b1c66ce53 - 01
Form type : Competition
Notice type : Contract or concession notice – standard regime
Notice dispatch date : 12/05/2025 09:29 +01:00
Languages in which this notice is officially available : English
Notice publication number : 00306990-2025
OJ S issue number : 91/2025
Publication date : 13/05/2025