1.1 Buyer
Official name
:
EirGrid plc
ENQEIR586 - IT Managed Support Services
EirGrid Group is in the process of implementing the Integrated Single Electricity Market (I-SEM), the next iteration of the all island wholesale electricity market. Due to the requirements of I-SEM as well as existing service desk requirements, EirGrid now needs a fully Managed IT Service Desk. Services include but not …
CPV: 72222300 Serviços relacionados com as tecnologias da informação
1. Buyer
2. Procedure
2.1 Procedure
Title
:
ENQEIR586 - IT Managed Support Services
Description
:
EirGrid Group is in the process of implementing the Integrated Single Electricity Market (I-SEM), the next iteration of the all island wholesale electricity market. Due to the requirements of I-SEM as well as existing service desk requirements, EirGrid now needs a fully Managed IT Service Desk. Services include but not limited to Service Desk Desktop, Mobility and Meeting Room Services. 24/ Support Service. EirGrid intends to establish a single supplier framework for the provision of these services. This tender process has been completed and a contract awarded. This award notice is a duplication of the original award notice OJ/S S64, 31/03/2018, 143516-2018-EN and is being duplicated for the purposes of modification.
Procedure identifier
:
5e01eb6c-3302-4062-86e6-ac1ae4ed53ca
2.1.1 Purpose
Main nature of the contract
:
Services
Main classification
(
cpv
):
72222300
Information technology services
2.1.2 Place of performance
Country subdivision (NUTS)
:
Dublin
(
IE061
)
Country
:
Ireland
2.1.4 General information
Legal basis
:
Directive 2014/25/EU
5. Lot
5.1 Lot technical ID : LOT-0001
Title
:
ENQEIR586 - IT Managed Support Services
Description
:
EirGrid Group is in the process of implementing the Integrated Single Electricity Market (I-SEM), the next iteration of the all island wholesale electricity market. Due to the requirements of I-SEM as well as existing service desk requirements, EirGrid now needs a fully Managed IT Service Desk. Services include but not limited to Service Desk Desktop, Mobility and Meeting Room Services. 24/ Support Service. EirGrid intends to establish a single supplier framework for the provision of these services. This tender process has been completed and a contract awarded. This award notice is a duplication of the original award notice OJ/S S64, 31/03/2018, 143516-2018-EN and is being duplicated for the purposes of modification.
Internal identifier
:
1
5.1.1 Purpose
Main nature of the contract
:
Services
Main classification
(
cpv
):
72222300
Information technology services
5.1.2 Place of performance
Country subdivision (NUTS)
:
Dublin
(
IE061
)
Country
:
Ireland
Additional information
:
5.1.6 General information
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA)
:
yes
5.1.7 Strategic procurement
Aim of strategic procurement
:
No strategic procurement
5.1.16 Further information, mediation and review
Review organisation
:
The High Court of Ireland
Information about review deadlines
:
See tender documents
Organisation providing additional information about the procurement procedure
:
EirGrid plc
6. Results
Value of all contracts awarded in this notice
:
7 545 920
Euro
6.1 Result lot ldentifier : LOT-0001
6.1.2 Information about winners
Winner
:
Official name
:
Hewlett Packard
Tender
:
Tender identifier
:
1
Identifier of lot or group of lots
:
LOT-0001
Value of the tender
:
1 754 080
Euro
Subcontracting
:
No
Contract information
:
Identifier of the contract
:
1
Date of the conclusion of the contract
:
23/03/2018
7. Modification
7.1 Modification
Identifier of the previous contract award notice
:
80a55edf-743e-4a83-b853-b1ab296c9057-01
Identifier of the modified contract
:
CON-0001
Reason for modification
:
Need for additional works, services or supplies by the original contractor.
Description
:
Increase in Framework Value for ENQEIR586 Additional works/services/supplies to be provided by existing contractor Regulation 97(1)(b) permits a modification for the provision of additional works/services or supplies (irrespective of their value) by the original contractor that have become necessary and which were not included in the original procurement where a change of contractor: • cannot be made for economic or technical reasons such as requirements of interchangeability or interoperability with existing equipment, software, services or installations procured under the initial procurement; and • would cause significant inconvenience or substantial duplication of costs for the contracting entity. (i) requirements of interchangeability…..with existing equipment, software, services or installations; The existing contractor has been involved in previous Windows 10 rollout, Contractor are involved in the Windows 11 upgrade taking place in September 2025, (€0.7m) and, will require new device rollouts with deployment by the existing contractor . This work will be carried out on the live network and requires in-depth technical knowledge of EirGrid’s systems, processes and system connectivity to ensure the business is not put at risk. EirGrid have a number of fields service engineers that need modified devices, the Service Desk help design, manage and support these devices along with Eirgrid. (ii) requirements of…….interoperability with existing equipment, software, services or installations; The existing contractor have an in depth knowledge of both EirGrid’s systems, security and devices that support (and not limited to) the Energy Management System, Corporate Systems and Single Electricity Markets. The knowledge that the exiting contractor has of the EirGrid networks and security estate has been built up over a long period of time and is not easily transferrable in a short duration of time and would put EirGrid at significant risk if we were to transition to a new Contractor prior to awarding a contract via the new tender. (iii) would cause significant inconvenience or substantial duplication of costs for the contracting entity. EirGrid require a modification to the original contract value in order for the Contractor to continue its services in line with the term of the original agreement (Until March 2026) to allow a new tender for the services to complete and for the new contractor to be assigned. The introduction of a new contractor at this juncture, would involve a significant migration period. This would cause significant inconvenience and duplication of cost associated with the knowledge transfer from the existing contractor to a new one. On this basis a change of contractor would not be economically viable. There were a number of change requests undertaken during the contract term: The Additional 24/7 Resource Resiliency (approx. €79K per year from 2021 onwards) This was to address additional resource requirements to improve the resiliency of the 24/7 service due to increased sickness leave during COVID. This was continued after COVID as the increased resiliency reduced the risk to service of general sick leave and staff turnover. As noted above, EirGrid’s contract with the contractor includes assistance and support for service desk as well as deskside support. This agreement was entered into in 2018 and there has been additional works and services required from the contractor to ensure continuation of service and additional resources for a number of reasons. -Use of additional resources on a number of projects that was not anticipated at the beginning of the service ( E.G ISEM project) -COVID- additional hybrid and work from home capability and increased resources deployed to ensure sufficient coverage and rostering. -Use of the rate card- This allows for variable work to be caried out using agreed daily rates as per the contracted rate card. -Windows 10 migration to Windows 11 EirGrid is heavily reliant on the contactor’s expertise and technical knowledge for the ongoing provision of these services. EirGrid require a modification to the original contract value in order for the Contractor to continue its services in line with the term of the agreement (Until March 2026) to allow a new tender for the service to complete and for the new service provider to be assigned. The Service Provider have the requisite knowledge of EirGrid’s systems and business (as they have worked for the last few years on a number and have expertise in this area . They are aware of EirGrid’s internal processes in relation to cybersecurity . The introduction of a new contractor at this juncture would involve a significant migration period. This would cause significant inconvenience and duplication of costs associated with the knowledge transfer from the existing contractor to a new one. On this basis a change of contractor would not be economically viable. In addition, it would not be technically feasible to change contractor -That would expose EirGrid to an unacceptable operational IT security risk. Increase in value from €7,545,920 - €9,300,000
7.1.1 Change
Description of modifications
:
Increase in value for €7,545,920 - €9,300,000.
8. Organisations
8.1 ORG-0001
Official name
:
EirGrid plc
Registration number
:
338522
Postal address
:
160 Shelbourne Road, Ballsbridge
Town
:
Dublin
Postcode
:
Dublin 4
Country subdivision (NUTS)
:
Dublin
(
IE061
)
Country
:
Ireland
Telephone
:
0000
Roles of this organisation
:
Buyer
Organisation providing additional information about the procurement procedure
8.1 ORG-0002
Official name
:
The High Court of Ireland
Registration number
:
The High Court of Ireland
Department
:
The High Court of Ireland
Postal address
:
Four Courts, Inns Quay, Dublin 7
Town
:
Dublin
Postcode
:
D07 WDX8
Country subdivision (NUTS)
:
Dublin
(
IE061
)
Country
:
Ireland
Telephone
:
+353 1 8886000
Roles of this organisation
:
Review organisation
8.1 ORG-0003
Official name
:
European Dynamics S.A.
Registration number
:
002024901000
Department
:
European Dynamics S.A.
Town
:
Athens
Postcode
:
15125
Country subdivision (NUTS)
:
Βόρειος Τομέας Αθηνών
(
EL301
)
Country
:
Greece
Telephone
:
+30 2108094500
Roles of this organisation
:
TED eSender
8.1 ORG-0004
Official name
:
Hewlett Packard
Registration number
:
n/a
Town
:
Kildare
Postcode
:
LEIXLIP
Country subdivision (NUTS)
:
Dublin
(
IE061
)
Country
:
Ireland
Roles of this organisation
:
Tenderer
Winner of these lots
:
LOT-0001
Notice information
Notice identifier/version
:
b8a1e28d-efba-4fd9-88e6-e00eb6608de5
-
03
Form type
:
Contract modification
Notice type
:
Contract modification notice
Notice dispatch date
:
05/09/2025
16:27 +01:00
Languages in which this notice is officially available
:
English
Notice publication number
:
00586653-2025
OJ S issue number
:
172/2025
Publication date
:
09/09/2025