Request for tender for the provision of Microsoft 365 Support, maintenance and training

The Department requires a managed service providing support, proactive maintenance, configuration alignment with best practice and provision of technical advice for the Department’s Microsoft 365 environment. (Support will be provided to the Department’s IT team, not end users.) In addition, there is a requirement to train and upskill internal Department …

CPV: 72000000 Usługi informatyczne: konsultacyjne, opracowywania oprogramowania, internetowe i wsparcia
Miejsce wykonania:
Request for tender for the provision of Microsoft 365 Support, maintenance and training
Miejsce udzielenia zamówienia:
Department of Transport
Numer nagrody:
0

1. Buyer

1.1 Buyer

Official name : Department of Transport
Legal type of the buyer : Central government authority
Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : Request for tender for the provision of Microsoft 365 Support, maintenance and training
Description : The Department requires a managed service providing support, proactive maintenance, configuration alignment with best practice and provision of technical advice for the Department’s Microsoft 365 environment. (Support will be provided to the Department’s IT team, not end users.) In addition, there is a requirement to train and upskill internal Department resources to be able to take over this role in the future.
Procedure identifier : a3ee8e75-e707-4d55-96cf-531dab15692b
Previous notice : 9be5d830-22fa-4293-b729-e096d7d542dd-01
Type of procedure : Open
The procedure is accelerated : no

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support

2.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland

2.1.3 Value

Estimated value excluding VAT : 400 000 Euro

2.1.4 General information

Legal basis :
Directive 2014/24/EU

5. Lot

5.1 Lot technical ID : LOT-0001

Title : Request for tender for the provision of Microsoft 365 Support, maintenance and training
Description : The Department requires a managed service providing support, proactive maintenance, configuration alignment with best practice and provision of technical advice for the Department’s Microsoft 365 environment. (Support will be provided to the Department’s IT team, not end users.) In addition, there is a requirement to train and upskill internal Department resources to be able to take over this role in the future.
Internal identifier : 0

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support

5.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information :

5.1.3 Estimated duration

Duration : 48 Month

5.1.5 Value

Estimated value excluding VAT : 400 000 Euro

5.1.6 General information

Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.10 Award criteria

Criterion :
Type : Cost
Description : Cost @ 30%
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 30
Category of award weight criterion : Fixed value (total)
Award criterion number : 0
Criterion :
Type : Quality
Description : Quality @ 70%
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 70
Category of award fixed criterion : Minimum score
Award criterion number : 70

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland
Organisation providing offline access to the procurement documents : Department of Transport
Organisation providing more information on the review procedures : The High Court of Ireland

6. Results

Value of all contracts awarded in this notice : 492 000 Euro

6.1 Result lot ldentifier : LOT-0001

At least one winner was chosen.

6.1.2 Information about winners

Winner :
Official name : Cased Dimensions Ltd
Tender :
Tender identifier : 000099719
Identifier of lot or group of lots : LOT-0001
Value of the tender : 492 000 Euro
Subcontracting : No
Contract information :
Identifier of the contract : 424984
Date on which the winner was chosen : 15/08/2025
Date of the conclusion of the contract : 15/08/2025

6.1.4 Statistical information

Received tenders or requests to participate :
Type of received submissions : Tenders
Number of tenders or requests to participate received : 10

8. Organisations

8.1 ORG-0001

Official name : Department of Transport
Registration number : 89898989
Postal address : Leeson Lane, Dublin 2
Town : Dublin
Postcode : D02 TR60
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Contact point : Dean Anderson
Telephone : +35316707444
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents

8.1 ORG-0002

Official name : Cased Dimensions Ltd
Size of the economic operator : Micro, small, or medium
The organisation is a natural person
Registration number : 989898989
Postal address : Unit 10 Mtek Building, Armagh Road, Monaghan
Town : Monaghan.
Postcode : H18DK22
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Roles of this organisation :
Tenderer
Winner of these lots : LOT-0001

8.1 ORG-0003

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation
Organisation providing more information on the review procedures

8.1 ORG-0004

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

Notice information

Notice identifier/version : 40f2e3b4-742e-4c01-ba3f-8b0f8d5da95c - 01
Form type : Result
Notice type : Contract or concession award notice – standard regime
Notice dispatch date : 15/09/2025 16:12 +01:00
Languages in which this notice is officially available : English
Notice publication number : 00606313-2025
OJ S issue number : 178/2025
Publication date : 17/09/2025