Procurement of a chatbot as a service

The main objective of the procurement is to offer a good chatbot as a service, including manual chat and speechbot with the use of one technology, as well as consultancy services to assist internal resources. Focus on innovation and further development of chatbots as a service is important, so that …

CPV: 48000000 Pakiety oprogramowania i systemy informatyczne, 48100000 Przemysłowe specyficzne pakiety oprogramowania, 48700000 Pakiety oprogramowania użytkowego, 72000000 Usługi informatyczne: konsultacyjne, opracowywania oprogramowania, internetowe i wsparcia, 72260000 Usługi w zakresie oprogramowania, 72261000 Usługi pomocnicze w zakresie oprogramowania, 72262000 Usługi rozbudowy oprogramowania, 72263000 Usługi wdrażania oprogramowania, 72265000 Usługi konfiguracji oprogramowania, 72266000 Usługi doradcze w zakresie oprogramowania, 72268000 Usługi dostawy oprogramowania
Miejsce wykonania:
Procurement of a chatbot as a service
Miejsce udzielenia zamówienia:
Statens vegvesen
Numer nagrody:
24/269412

1. Buyer

1.1 Buyer

Official name : Statens vegvesen
Legal type of the buyer : Public undertaking
Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : Procurement of a chatbot as a service
Description : The main objective of the procurement is to offer a good chatbot as a service, including manual chat and speechbot with the use of one technology, as well as consultancy services to assist internal resources. Focus on innovation and further development of chatbots as a service is important, so that the Norwegian Public Roads Administration is connected to developments and can follow updates in the market. The objective and scope of the procurement is to find a tenderer who can provide: • Access to a platform with chatbot as a service, including manual chat and speechbot, and consultancy services to assist internal resources. • Access to consultancy services on an hourly basis for consultancy, continual improvements and further development, which ensures that the Contracting Authority gets the most out of new and updated technology. • Option for the Contracting Authority to build and production chatbots, manual chat and speechbot for other areas in the department, such as IT support, HR, projects, etc.
Procedure identifier : 407b9e54-5d82-40e2-a76c-62f0d0326f6d
Previous notice : e873583f-3969-47a0-9581-585693df111a-01
Internal identifier : 24/269412
Type of procedure : Negotiated with prior publication of a call for competition / competitive with negotiation
The procedure is accelerated : no
Justification for the accelerated procedure :
Main features of the procedure :

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 48000000 Software package and information systems
Additional classification ( cpv ): 48100000 Industry specific software package
Additional classification ( cpv ): 48700000 Software package utilities
Additional classification ( cpv ): 72260000 Software-related services
Additional classification ( cpv ): 72261000 Software support services
Additional classification ( cpv ): 72262000 Software development services
Additional classification ( cpv ): 72263000 Software implementation services
Additional classification ( cpv ): 72265000 Software configuration services
Additional classification ( cpv ): 72266000 Software consultancy services
Additional classification ( cpv ): 72268000 Software supply services

2.1.2 Place of performance

Country : Norway
Anywhere in the given country

2.1.3 Value

Estimated value excluding VAT : 30 000 000 Norwegian krone

2.1.4 General information

Legal basis :
Directive 2014/24/EU

5. Lot

5.1 Lot technical ID : LOT-0000

Title : Procurement of a chatbot as a service
Description : The main objective of the procurement is to offer a good chatbot as a service, including manual chat and speechbot with the use of one technology, as well as consultancy services to assist internal resources. Focus on innovation and further development of chatbots as a service is important, so that the Norwegian Public Roads Administration is connected to developments and can follow updates in the market. The objective and scope of the procurement is to find a tenderer who can provide: • Access to a platform with chatbot as a service, including manual chat and speechbot, and consultancy services to assist internal resources. • Access to consultancy services on an hourly basis for consultancy, continual improvements and further development, which ensures that the Contracting Authority gets the most out of new and updated technology. • Option for the Contracting Authority to build and production chatbots, manual chat and speechbot for other areas in the department, such as IT support, HR, projects, etc.
Internal identifier : 24/269412

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 48000000 Software package and information systems
Additional classification ( cpv ): 48100000 Industry specific software package
Additional classification ( cpv ): 48700000 Software package utilities
Additional classification ( cpv ): 72260000 Software-related services
Additional classification ( cpv ): 72261000 Software support services
Additional classification ( cpv ): 72262000 Software development services
Additional classification ( cpv ): 72263000 Software implementation services
Additional classification ( cpv ): 72265000 Software configuration services
Additional classification ( cpv ): 72266000 Software consultancy services
Additional classification ( cpv ): 72268000 Software supply services
Options :
Description of the options : The contracting authority would like an option to build and production chatbots, manual chat and speechbots for other areas in the department, such as IT support, HR, projects, etc. It is currently uncertain whether the Customer takes out options, but it is important that the contract opens for it and that the Tenderer has the capacity to deliver on this if necessary. As there is a lot of development in the discipline of chatbot as a service, call-offs for any coming nearby services will be seen as part of the agreement ́s options. Options give a right, but no obligation to withdrawal.

5.1.2 Place of performance

Country : Norway
Anywhere in the given country
Additional information :

5.1.3 Estimated duration

Duration : 8 Year

5.1.4 Renewal

Maximum renewals : 6
Other information about renewals : The contract will be valid for 2 years, with an option for an extension for 1+1+1+1+1 year.

5.1.5 Value

Estimated value excluding VAT : 30 000 000 Norwegian krone

5.1.6 General information

Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.10 Award criteria

Criterion :
Type : Quality
Name : Quality
Description : The tenderer ́s response to Annex 1, Annex 3, Requirement Specification. The requirement groups within functional requirements are weighted with the following: • "Content Producer" (10%), "User" (10%), "Innovation" (5%), "Language Comprehension" (20 %) "Project Execution" (10 %) The requirement groups within non-functional requirements are weighted a total of 10%. The evaluation will be based on the submitted documentation, and the demonstration will also be used to assess fulfilment of the requirements.
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 65
Criterion :
Type : Quality
Name : Standard Terms
Description : Standard terms in relation to the Contracting Authority's Business Principles. Supplementation of table 1 in annex 9.
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 5
Criterion :
Type : Price
Name : Price
Description : The Customer will assess the offered price in annex 6 of the contract for this criteria. The total price includes all costs incurred during the entire contract period and hourly rates are summed in accordance with. stated estimates.
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 30
Description of the method to be used if weighting cannot be expressed by criteria :
Justification for not indicating the weighting of the award criteria :

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : Oslo tingrett -
Information about review deadlines : If the tenderer shall submit a request for a provisional injunction against the Customer ́s decision to reject a request to participate in the competition or not select a tenderer, this must be made at the latest 15 days after the Customer has sent out notification of the rejection or selection of the tenderer.
Organisation providing additional information about the procurement procedure : Statens vegvesen -
Organisation providing offline access to the procurement documents : Statens vegvesen -
Organisation whose budget is used to pay for the contract : Statens vegvesen
Organisation executing the payment : Statens vegvesen
Organisation signing the contract : Statens vegvesen

6. Results

Value of all contracts awarded in this notice : 30 000 000 Norwegian krone

6.1 Result lot ldentifier : LOT-0000

At least one winner was chosen.

6.1.2 Information about winners

Winner :
Official name : Kindly AS
Tender :
Tender identifier : Anskaffelse av chatbot som en tjeneste - Kindly AS
Identifier of lot or group of lots : LOT-0000
Value of the tender : unpublished
Justification code : Commercial interests of an economic operator
Date of when this will be published : 09/05/2035
Subcontracting : No
Contract information :
Identifier of the contract : Anskaffelse av chatbot som en tjeneste - Kindly AS
Date on which the winner was chosen : 10/04/2025
Date of the conclusion of the contract : 09/05/2025
Organisation signing the contract : Statens vegvesen

6.1.4 Statistical information

Summary of the review requests the buyer received :
Number of complainants : 0
Received tenders or requests to participate :
Type of received submissions : Requests to participate
Number of tenders or requests to participate received : 9
Type of received submissions : Tenders
Number of tenders or requests to participate received : 3
Range of tenders :
Value of the lowest admissible tender : unpublished
Justification code : Commercial interests of an economic operator
Date of when this will be published : 09/05/2035
Value of the highest admissible tender : unpublished
Justification code : Commercial interests of an economic operator
Date of when this will be published : 09/05/2035

8. Organisations

8.1 ORG-0001

Official name : Statens vegvesen
Registration number : 971032081
Department : Fellesfunksjoner
Postal address : Skoggata 19
Town : Moss
Postcode : 1500
Country subdivision (NUTS) : Oslo ( NO081 )
Country : Norway
Contact point : Asbjørn Ellefsen Persen
Telephone : +90 845927
Internet address : https://www.vegvesen.no
Roles of this organisation :
Buyer
Organisation providing additional information about the procurement procedure
Organisation providing offline access to the procurement documents
Organisation signing the contract
Organisation whose budget is used to pay for the contract
Organisation executing the payment

8.1 ORG-0002

Official name : Oslo tingrett
Registration number : 926 725 939
Postal address : C.J. Hambros plass 4
Town : Oslo
Postcode : 0125
Country subdivision (NUTS) : Oslo ( NO081 )
Country : Norway
Telephone : +47 22035200
Roles of this organisation :
Review organisation

8.1 ORG-0003

Official name : Kindly AS
Size of the economic operator : Medium
Registration number : 817617492
Postal address : Trondheimsveien 2
Town : Oslo
Postcode : 0560
Country subdivision (NUTS) : Oslo ( NO081 )
Country : Norway
Telephone : +47 41488127
Roles of this organisation :
Tenderer
Winner of these lots : LOT-0000
The winner is listed on a regulated market
Notice information
Notice identifier/version : 9e73a3c0-b169-4437-a19c-74e6653a9697 - 01
Form type : Result
Notice type : Contract or concession award notice – standard regime
Notice dispatch date : 15/05/2025 10:00 +00:00
Notice dispatch date (eSender) : 15/05/2025 10:00 +00:00
Languages in which this notice is officially available : English
Notice publication number : 00317180-2025
OJ S issue number : 94/2025
Publication date : 16/05/2025