ICT Managed Services Provider(s) - five lots

ICT Managed Services Provider(s) - five lots. ICT Managed Services Provider(s) - five lots. ICT Managed Services Provider(s) - five lots. ICT Managed Services Provider(s) - five lots. ICT Managed Services Provider(s) - five lots. ICT Managed Services Provider(s) - five lots.

CPV: 72222300 Usługi w zakresie technologii informacji, 32524000 System telekomunikacyjny, 64200000 Usługi telekomunikacyjne, 72590000 Profesjonalne usługi komputerowe, 48800000 Systemy i serwery informacyjne, 48900000 Różne pakiety oprogramowania i systemy komputerowe, 72000000 Usługi informatyczne: konsultacyjne, opracowywania oprogramowania, internetowe i wsparcia, 72100000 Usługi doradcze w zakresie sprzętu komputerowego, 72200000 Usługi doradcze w zakresie programowania oprogramowania, 72253000 Usługi pomocy komputerowej i podobne, 72253100 Usługi pomocy komputerowej, 72300000 Usługi w zakresie danych, 72400000 Usługi internetowe, 72600000 Usługi doradcze i dodatkowe w zakresie sprzętu komputerowego, 72610000 Usługi dodatkowe w zakresie sprzętu komputerowego, 72611000 Usługi w zakresie wsparcia technicznego, 72700000 Usługi w zakresie sieci komputerowej, 72910000 Usługi archiwizacji komputerowej, 72900000 Usługi archiwizacji komputerowej i konwersji katalogów, 79820000 Usługi związane z drukowaniem, 32412100 Sieć telekomunikacyjna, 72710000 Usługi w zakresie lokalnej sieci komputerowej
Termin:
30 września 2025 12:00
Rodzaj terminu:
Złożenie oferty
Miejsce wykonania:
ICT Managed Services Provider(s) - five lots
Miejsce udzielenia zamówienia:
the Irish Aviation Authority
Numer nagrody:
1

1. Buyer

1.1 Buyer

Official name : the Irish Aviation Authority
Legal type of the buyer : Body governed by public law
Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : ICT Managed Services Provider(s) - five lots
Description : ICT Managed Services Provider(s) - five lots.
Procedure identifier : d902334c-83b8-4bb6-9533-7cf7bdff5b17
Type of procedure : Open
The procedure is accelerated : no

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72222300 Information technology services
Additional classification ( cpv ): 32524000 Telecommunications system
Additional classification ( cpv ): 64200000 Telecommunications services
Additional classification ( cpv ): 72590000 Computer-related professional services
Additional classification ( cpv ): 48800000 Information systems and servers
Additional classification ( cpv ): 48900000 Miscellaneous software package and computer systems
Additional classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 72100000 Hardware consultancy services
Additional classification ( cpv ): 72200000 Software programming and consultancy services
Additional classification ( cpv ): 72253000 Helpdesk and support services
Additional classification ( cpv ): 72253100 Helpdesk services
Additional classification ( cpv ): 72300000 Data services
Additional classification ( cpv ): 72400000 Internet services
Additional classification ( cpv ): 72600000 Computer support and consultancy services
Additional classification ( cpv ): 72610000 Computer support services
Additional classification ( cpv ): 72611000 Technical computer support services
Additional classification ( cpv ): 72700000 Computer network services
Additional classification ( cpv ): 72910000 Computer back-up services
Additional classification ( cpv ): 72900000 Computer back-up and catalogue conversion services
Additional classification ( cpv ): 79820000 Services related to printing
Additional classification ( cpv ): 32412100 Telecommunications network
Additional classification ( cpv ): 72710000 Local area network services

2.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland

2.1.3 Value

Estimated value excluding VAT : 0 Euro

2.1.4 General information

Legal basis :
Directive 2014/24/EU

2.1.5 Terms of procurement

Terms of submission :
Maximum number of lots for which one tenderer can submit tenders : 5
The tenderer must submit tenders for all lots
Terms of contract :
Maximum number of lots for which contracts can be awarded to one tenderer : 5

5. Lot

5.1 Lot technical ID : LOT-0001

Title : IT Operations and Helpdesk
Description : ICT Managed Services Provider(s) - five lots.
Internal identifier : 1

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72222300 Information technology services
Additional classification ( cpv ): 32524000 Telecommunications system
Additional classification ( cpv ): 64200000 Telecommunications services
Additional classification ( cpv ): 72590000 Computer-related professional services
Additional classification ( cpv ): 48800000 Information systems and servers
Additional classification ( cpv ): 48900000 Miscellaneous software package and computer systems
Additional classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 72100000 Hardware consultancy services
Additional classification ( cpv ): 72200000 Software programming and consultancy services
Additional classification ( cpv ): 72253000 Helpdesk and support services
Additional classification ( cpv ): 72253100 Helpdesk services
Additional classification ( cpv ): 72300000 Data services
Additional classification ( cpv ): 72400000 Internet services
Additional classification ( cpv ): 72600000 Computer support and consultancy services
Additional classification ( cpv ): 72610000 Computer support services
Additional classification ( cpv ): 72611000 Technical computer support services
Additional classification ( cpv ): 72700000 Computer network services
Additional classification ( cpv ): 72910000 Computer back-up services
Additional classification ( cpv ): 72900000 Computer back-up and catalogue conversion services
Additional classification ( cpv ): 79820000 Services related to printing
Additional classification ( cpv ): 32412100 Telecommunications network
Additional classification ( cpv ): 72710000 Local area network services

5.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information :

5.1.3 Estimated duration

Duration : 60 Month

5.1.5 Value

Estimated value excluding VAT : 0 Euro

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English
Deadline for requesting additional information : 23/09/2025 17:00 +01:00

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Not allowed
Deadline for receipt of tenders : 30/09/2025 12:00 +01:00
Deadline until which the tender must remain valid : 180 Day
Information about public opening :
Opening date : 30/09/2025 12:30 +01:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Electronic invoicing : Allowed
Electronic ordering will be used : yes
Electronic payment will be used : yes

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland
Organisation providing offline access to the procurement documents : the Irish Aviation Authority
Organisation providing more information on the review procedures : The High Court of Ireland
Organisation receiving requests to participate : the Irish Aviation Authority
Organisation processing tenders : the Irish Aviation Authority

5.1 Lot technical ID : LOT-0002

Title : Network and Security
Description : ICT Managed Services Provider(s) - five lots.
Internal identifier : 2

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72222300 Information technology services
Additional classification ( cpv ): 32524000 Telecommunications system
Additional classification ( cpv ): 64200000 Telecommunications services
Additional classification ( cpv ): 72590000 Computer-related professional services
Additional classification ( cpv ): 48800000 Information systems and servers
Additional classification ( cpv ): 48900000 Miscellaneous software package and computer systems
Additional classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 72100000 Hardware consultancy services
Additional classification ( cpv ): 72200000 Software programming and consultancy services
Additional classification ( cpv ): 72253000 Helpdesk and support services
Additional classification ( cpv ): 72253100 Helpdesk services
Additional classification ( cpv ): 72300000 Data services
Additional classification ( cpv ): 72400000 Internet services
Additional classification ( cpv ): 72600000 Computer support and consultancy services
Additional classification ( cpv ): 72610000 Computer support services
Additional classification ( cpv ): 72611000 Technical computer support services
Additional classification ( cpv ): 72700000 Computer network services
Additional classification ( cpv ): 72910000 Computer back-up services
Additional classification ( cpv ): 72900000 Computer back-up and catalogue conversion services
Additional classification ( cpv ): 79820000 Services related to printing
Additional classification ( cpv ): 32412100 Telecommunications network
Additional classification ( cpv ): 72710000 Local area network services

5.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information :

5.1.3 Estimated duration

Duration : 60 Month

5.1.5 Value

Estimated value excluding VAT : 0 Euro

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English
Deadline for requesting additional information : 23/09/2025 17:00 +01:00

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Not allowed
Deadline for receipt of tenders : 30/09/2025 12:00 +01:00
Deadline until which the tender must remain valid : 180 Day
Information about public opening :
Opening date : 30/09/2025 12:30 +01:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Electronic invoicing : Allowed
Electronic ordering will be used : yes
Electronic payment will be used : yes

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland
Organisation providing offline access to the procurement documents : the Irish Aviation Authority
Organisation providing more information on the review procedures : The High Court of Ireland
Organisation receiving requests to participate : the Irish Aviation Authority
Organisation processing tenders : the Irish Aviation Authority

5.1 Lot technical ID : LOT-0003

Title : Security Monitoring
Description : ICT Managed Services Provider(s) - five lots.
Internal identifier : 3

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72222300 Information technology services
Additional classification ( cpv ): 32524000 Telecommunications system
Additional classification ( cpv ): 64200000 Telecommunications services
Additional classification ( cpv ): 72590000 Computer-related professional services
Additional classification ( cpv ): 48800000 Information systems and servers
Additional classification ( cpv ): 48900000 Miscellaneous software package and computer systems
Additional classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 72100000 Hardware consultancy services
Additional classification ( cpv ): 72200000 Software programming and consultancy services
Additional classification ( cpv ): 72253000 Helpdesk and support services
Additional classification ( cpv ): 72253100 Helpdesk services
Additional classification ( cpv ): 72300000 Data services
Additional classification ( cpv ): 72400000 Internet services
Additional classification ( cpv ): 72600000 Computer support and consultancy services
Additional classification ( cpv ): 72610000 Computer support services
Additional classification ( cpv ): 72611000 Technical computer support services
Additional classification ( cpv ): 72700000 Computer network services
Additional classification ( cpv ): 72910000 Computer back-up services
Additional classification ( cpv ): 72900000 Computer back-up and catalogue conversion services
Additional classification ( cpv ): 79820000 Services related to printing
Additional classification ( cpv ): 32412100 Telecommunications network
Additional classification ( cpv ): 72710000 Local area network services

5.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information :

5.1.3 Estimated duration

Duration : 60 Month

5.1.5 Value

Estimated value excluding VAT : 0 Euro

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English
Deadline for requesting additional information : 23/09/2025 17:00 +01:00

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Not allowed
Deadline for receipt of tenders : 30/09/2025 12:00 +01:00
Deadline until which the tender must remain valid : 180 Day
Information about public opening :
Opening date : 30/09/2025 12:30 +01:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Electronic invoicing : Allowed
Electronic ordering will be used : yes
Electronic payment will be used : yes

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland
Organisation providing offline access to the procurement documents : the Irish Aviation Authority
Organisation providing more information on the review procedures : The High Court of Ireland
Organisation receiving requests to participate : the Irish Aviation Authority
Organisation processing tenders : the Irish Aviation Authority

5.1 Lot technical ID : LOT-0004

Title : Managed Print
Description : ICT Managed Services Provider(s) - five lots.
Internal identifier : 4

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72222300 Information technology services
Additional classification ( cpv ): 32524000 Telecommunications system
Additional classification ( cpv ): 64200000 Telecommunications services
Additional classification ( cpv ): 72590000 Computer-related professional services
Additional classification ( cpv ): 48800000 Information systems and servers
Additional classification ( cpv ): 48900000 Miscellaneous software package and computer systems
Additional classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 72100000 Hardware consultancy services
Additional classification ( cpv ): 72200000 Software programming and consultancy services
Additional classification ( cpv ): 72253000 Helpdesk and support services
Additional classification ( cpv ): 72253100 Helpdesk services
Additional classification ( cpv ): 72300000 Data services
Additional classification ( cpv ): 72400000 Internet services
Additional classification ( cpv ): 72600000 Computer support and consultancy services
Additional classification ( cpv ): 72610000 Computer support services
Additional classification ( cpv ): 72611000 Technical computer support services
Additional classification ( cpv ): 72700000 Computer network services
Additional classification ( cpv ): 72910000 Computer back-up services
Additional classification ( cpv ): 72900000 Computer back-up and catalogue conversion services
Additional classification ( cpv ): 79820000 Services related to printing
Additional classification ( cpv ): 32412100 Telecommunications network
Additional classification ( cpv ): 72710000 Local area network services

5.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information :

5.1.3 Estimated duration

Duration : 60 Month

5.1.5 Value

Estimated value excluding VAT : 0 Euro

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English
Deadline for requesting additional information : 23/09/2025 17:00 +01:00

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Not allowed
Deadline for receipt of tenders : 30/09/2025 12:00 +01:00
Deadline until which the tender must remain valid : 180 Day
Information about public opening :
Opening date : 30/09/2025 12:30 +01:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Electronic invoicing : Allowed
Electronic ordering will be used : yes
Electronic payment will be used : yes

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland
Organisation providing offline access to the procurement documents : the Irish Aviation Authority
Organisation providing more information on the review procedures : The High Court of Ireland
Organisation receiving requests to participate : the Irish Aviation Authority
Organisation processing tenders : the Irish Aviation Authority

5.1 Lot technical ID : LOT-0005

Title : Unified Communications
Description : ICT Managed Services Provider(s) - five lots.
Internal identifier : 5

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72222300 Information technology services
Additional classification ( cpv ): 32524000 Telecommunications system
Additional classification ( cpv ): 64200000 Telecommunications services
Additional classification ( cpv ): 72590000 Computer-related professional services
Additional classification ( cpv ): 48800000 Information systems and servers
Additional classification ( cpv ): 48900000 Miscellaneous software package and computer systems
Additional classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 72100000 Hardware consultancy services
Additional classification ( cpv ): 72200000 Software programming and consultancy services
Additional classification ( cpv ): 72253000 Helpdesk and support services
Additional classification ( cpv ): 72253100 Helpdesk services
Additional classification ( cpv ): 72300000 Data services
Additional classification ( cpv ): 72400000 Internet services
Additional classification ( cpv ): 72600000 Computer support and consultancy services
Additional classification ( cpv ): 72610000 Computer support services
Additional classification ( cpv ): 72611000 Technical computer support services
Additional classification ( cpv ): 72700000 Computer network services
Additional classification ( cpv ): 72910000 Computer back-up services
Additional classification ( cpv ): 72900000 Computer back-up and catalogue conversion services
Additional classification ( cpv ): 79820000 Services related to printing
Additional classification ( cpv ): 32412100 Telecommunications network
Additional classification ( cpv ): 72710000 Local area network services

5.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information :

5.1.3 Estimated duration

Duration : 60 Month

5.1.5 Value

Estimated value excluding VAT : 0 Euro

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English
Deadline for requesting additional information : 23/09/2025 17:00 +01:00

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Not allowed
Deadline for receipt of tenders : 30/09/2025 12:00 +01:00
Deadline until which the tender must remain valid : 180 Day
Information about public opening :
Opening date : 30/09/2025 12:30 +01:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Electronic invoicing : Allowed
Electronic ordering will be used : yes
Electronic payment will be used : yes

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland
Organisation providing offline access to the procurement documents : the Irish Aviation Authority
Organisation providing more information on the review procedures : The High Court of Ireland
Organisation receiving requests to participate : the Irish Aviation Authority
Organisation processing tenders : the Irish Aviation Authority

8. Organisations

8.1 ORG-0001

Official name : the Irish Aviation Authority
Registration number : 211082
Postal address : The Times Building, 11-12 D'Olier Street
Town : Dublin
Postcode : D02T449
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +35316031100
Internet address : https://www.iaa.ie/
Buyer profile : https://www.iaa.ie/
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents
Organisation receiving requests to participate
Organisation processing tenders

8.1 ORG-0002

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation
Organisation providing more information on the review procedures

8.1 ORG-0003

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

Notice information

Notice identifier/version : 356d76ed-48c3-4ba9-baca-d73e1e57ea6d - 01
Form type : Competition
Notice type : Contract or concession notice – standard regime
Notice dispatch date : 21/08/2025 13:02 +01:00
Languages in which this notice is officially available : English
Notice publication number : 00549791-2025
OJ S issue number : 160/2025
Publication date : 22/08/2025