Product designer for a new grant management system

Norad has been tasked by the Foreign Ministry to administer grants for long-term assistance in developing countries and for humanitarian aid, as well as providing assistance and administrative consultancy to the Ministry of Foreign Affairs, including the foreign stations, and to KLD. Norad has also been given responsibility for system …

CPV: 72000000 IT-diensten: adviezen, softwareontwikkeling, internet en ondersteuning, 72227000 Advies over software-integratie, 72265000 Softwareconfiguratiediensten, 72266000 Advies over software
Plaats van uitvoering:
Product designer for a new grant management system
Toekennende instantie:
Norad – Direktoratet for utviklingssamarbeid
Gunningsnummer:
2502487

1. Buyer

1.1 Buyer

Official name : Norad – Direktoratet for utviklingssamarbeid
Legal type of the buyer : Body governed by public law, controlled by a central government authority
Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : Product designer for a new grant management system
Description : Norad has been tasked by the Foreign Ministry to administer grants for long-term assistance in developing countries and for humanitarian aid, as well as providing assistance and administrative consultancy to the Ministry of Foreign Affairs, including the foreign stations, and to KLD. Norad has also been given responsibility for system development, guidance and routines for the management of grant resources for program area 03. This includes responsibility for the development, approval and operation of the joint tools for grant management. The systems shall see to the Ministry of Foreign Affairs and the needs of the embassies. The current system portfolio for grant management supports these assignments to varying degrees and it is challenging to practice reliable and effective grant management of high quality as required in the instructions. A review and a consequent market dialogue, concluded that Norad shall take responsibility for developing the digital systems themselves, the Product Designer shall contribute with the accompanying work assignments together with the two product teams. One team is responsible for creating a new digital case management system that shall replace the current systems, including migration from the old system. The other team shall create data and analysis products. A person is required in a 100% position. • Be responsible for taking care of the user experience (UX), also in the user interface (UI) in the design of the new system. • Be responsible for designing systems that are available and usable for as many people as possible, regardless of their functional ability (UU). • Planning and implementing workshops and other insight work together with the team • Visualise insight for internal communication and anchoring. • Participate in weekly exploration meetings with the team, prototype and test different concepts with users • Assist in the work of mapping and planning for migration from the old trade system to the new fully digital system together with the team. • Contribute to multi-disciplinary discussions in the team to develop systems in line with business goals and the users ́needs. See the tender documentation and annexes for more information.
Procedure identifier : c8461e19-77ab-4d35-951a-a6616f8138ab
Previous notice : 1ff916f6-d039-4d8b-a2c2-5ea94ca86716-01
Internal identifier : 2502487
Type of procedure : Open
The procedure is accelerated : no

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 72227000 Software integration consultancy services
Additional classification ( cpv ): 72265000 Software configuration services
Additional classification ( cpv ): 72266000 Software consultancy services

2.1.2 Place of performance

Postal address : Bygdøy allé 2
Town : Oslo
Postcode : 0257
Country subdivision (NUTS) : Oslo ( NO081 )
Country : Norway

2.1.3 Value

Estimated value excluding VAT : 6 750 000 Norwegian krone

2.1.4 General information

Call for competition is terminated
Legal basis :
Directive 2014/24/EU

5. Lot

5.1 Lot technical ID : LOT-0000

Title : Product designer for a new grant management system
Description : Norad has been tasked by the Foreign Ministry to administer grants for long-term assistance in developing countries and for humanitarian aid, as well as providing assistance and administrative consultancy to the Ministry of Foreign Affairs, including the foreign stations, and to KLD. Norad has also been given responsibility for system development, guidance and routines for the management of grant resources for program area 03. This includes responsibility for the development, approval and operation of the joint tools for grant management. The systems shall see to the Ministry of Foreign Affairs and the needs of the embassies. The current system portfolio for grant management supports these assignments to varying degrees and it is challenging to practice reliable and effective grant management of high quality as required in the instructions. A review and a consequent market dialogue, concluded that Norad shall take responsibility for developing the digital systems themselves, the Product Designer shall contribute with the accompanying work assignments together with the two product teams. One team is responsible for creating a new digital case management system that shall replace the current systems, including migration from the old system. The other team shall create data and analysis products. A person is required in a 100% position. • Be responsible for taking care of the user experience (UX), also in the user interface (UI) in the design of the new system. • Be responsible for designing systems that are available and usable for as many people as possible, regardless of their functional ability (UU). • Planning and implementing workshops and other insight work together with the team • Visualise insight for internal communication and anchoring. • Participate in weekly exploration meetings with the team, prototype and test different concepts with users • Assist in the work of mapping and planning for migration from the old trade system to the new fully digital system together with the team. • Contribute to multi-disciplinary discussions in the team to develop systems in line with business goals and the users ́needs. See the tender documentation and annexes for more information.
Internal identifier : 2502487

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 72227000 Software integration consultancy services
Additional classification ( cpv ): 72265000 Software configuration services
Additional classification ( cpv ): 72266000 Software consultancy services

5.1.2 Place of performance

Postal address : Bygdøy allé 2
Town : Oslo
Postcode : 0257
Country subdivision (NUTS) : Oslo ( NO081 )
Country : Norway
Additional information :

5.1.3 Estimated duration

Start date : 01/11/2025
Duration end date : 31/12/2026

5.1.4 Renewal

Maximum renewals : 1
Other information about renewals : The contract can be extended until the year 2027.

5.1.5 Value

Estimated value excluding VAT : 6 750 000 Norwegian krone

5.1.6 General information

Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : no

5.1.7 Strategic procurement

Green Procurement Criteria : No Green Public Procurement criteria

5.1.8 Accessibility criteria

Accessibility criteria for persons with disabilities are not included because the procurement is not intended for use by natural persons

5.1.10 Award criteria

Criterion :
Type : Price
Name : Hourly rate
Description : Tenderers shall give an hourly rate in NOK excluding VAT for all consultants. The hourly rate includes the consultants' profits and costs, including social and administrative costs. Only travel costs shall be invoiced in addition.
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 30
Criterion :
Type : Quality
Name : Relevant competence
Description : Relevant education within UX/UI Experience with designing digital user interfaces. Experience with UU in digital user interfaces. Experience with working with flexible development in a multi-disciplinary development team, preferably in the public sector. Experience with planning and implementing workshops and other insight work.
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 40
Criterion :
Type : Quality
Name : Solution proposal
Description : Sketch a wireframe and consider the following: • How do you make the hierarchy clear and intuitive, even for new users? • How do you want to ensure that the design works for all users, including those with reduced vision, motor skills or cognitive challenges? • How do you want to adapt your design work to a flexible work methodology, where requirements and priorities can change quickly? • What steps in the design process would you prioritise delivering early and frequently while ensuring quality? • How will you manage situations in which prioritisation changes rapidly in your project (e.g. that a particular function must be prioritised before others)? • How would you collaborate with developers, product managers, and others on your team? Maximum four pages
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 30

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Mediation organisation : KOFA - Klagenemnda for offentlige anskaffelser
Review organisation : KOFA - Klagenemnda for offentlige anskaffelser
Information about review deadlines : 25.09.2025
Organisation providing information concerning the general regulatory framework for taxes applicable in the place where the contract is to be performed : Skatteetaten
Organisation providing information concerning the general regulatory framework for environmental protection applicable in the place where the contract is to be performed : Miljødirektoratet
Organisation providing information concerning the general regulatory framework for employment protection and working conditions applicable in the place where the contract is to be performed : Arbeidstilsynet
Organisation providing additional information about the procurement procedure : Norad – Direktoratet for utviklingssamarbeid
Organisation providing offline access to the procurement documents : Norad – Direktoratet for utviklingssamarbeid
Organisation providing more information on the review procedures : Norad
Organisation signing the contract : Norad – Direktoratet for utviklingssamarbeid

6. Results

Value of all contracts awarded in this notice : 5 100 000 Norwegian krone

6.1 Result lot ldentifier : LOT-0000

At least one winner was chosen.

6.1.2 Information about winners

Winner :
Official name : Fink AS
Tender :
Tender identifier : Produktdesigner for nytt system for tilskuddsforvaltning - Fink AS
Identifier of lot or group of lots : LOT-0000
Value of the tender : 5 100 000 Norwegian krone
Subcontracting : No
Contract information :
Identifier of the contract : Produktdesigner for nytt system for tilskuddsforvaltning - Fink AS
Date of the conclusion of the contract : 20/10/2025
Organisation signing the contract : Norad – Direktoratet for utviklingssamarbeid

6.1.4 Statistical information

Received tenders or requests to participate :
Type of received submissions : Tenders
Number of tenders or requests to participate received : 19
Range of tenders :
Value of the lowest admissible tender : 1 400 000 Norwegian krone
Value of the highest admissible tender : 6 000 000 Norwegian krone

8. Organisations

8.1 ORG-0001

Official name : Norad – Direktoratet for utviklingssamarbeid
Registration number : 971277882
Postal address : Pb 1303 Vika
Town : Oslo
Postcode : 0112
Country subdivision (NUTS) : Oslo ( NO081 )
Country : Norway
Contact point : Sigbjørn Nerland
Telephone : +47 223980000
Roles of this organisation :
Buyer
Organisation providing additional information about the procurement procedure
Organisation providing offline access to the procurement documents
Organisation signing the contract

8.1 ORG-0002

Official name : KOFA - Klagenemnda for offentlige anskaffelser
Registration number : 918 195 548
Postal address : Zander Kaaes gate 7 / Postboks 511 Sentrum
Town : Bergen
Postcode : 5015
Country subdivision (NUTS) : Vestland ( NO0A2 )
Country : Norway
Telephone : +47 55193000
Internet address : http://www.kofa.no/
Roles of this organisation :
Review organisation
Mediation organisation

8.1 ORG-0003

Official name : Norad
Registration number : 971 277 882
Postal address : Pb 1303 Vika
Town : Oslo
Postcode : 0112
Country subdivision (NUTS) : Oslo ( NO081 )
Country : Norway
Internet address : http://www.norad.no
Roles of this organisation :
Organisation providing more information on the review procedures

8.1 ORG-0004

Official name : Skatteetaten
Registration number : 974 761 076
Postal address : Fredrik Selmers vei 4
Town : Oslo
Postcode : 0663
Country subdivision (NUTS) : Oslo ( NO081 )
Country : Norway
Roles of this organisation :
Organisation providing information concerning the general regulatory framework for taxes applicable in the place where the contract is to be performed

8.1 ORG-0005

Official name : Miljødirektoratet
Registration number : 999 601 391
Postal address : Brattørkaia 15B
Town : Trondheim
Postcode : 7010
Country subdivision (NUTS) : Trøndelag/Trööndelage ( NO060 )
Country : Norway
Roles of this organisation :
Organisation providing information concerning the general regulatory framework for environmental protection applicable in the place where the contract is to be performed

8.1 ORG-0006

Official name : Arbeidstilsynet
Registration number : 974 761 211
Postal address : Prinsens gate 1
Town : Trondheim
Postcode : 7013
Country subdivision (NUTS) : Trøndelag/Trööndelage ( NO060 )
Country : Norway
Roles of this organisation :
Organisation providing information concerning the general regulatory framework for employment protection and working conditions applicable in the place where the contract is to be performed

8.1 ORG-0007

Official name : Fink AS
Size of the economic operator : Small
Registration number : 917 279 934
Postal address : Youngstorget 2b
Town : OSLO
Postcode : 0181
Country subdivision (NUTS) : Oslo ( NO081 )
Country : Norway
Contact point : Mats Sommer Klevar
Telephone : +47 47243000
Roles of this organisation :
Tenderer
Winner of these lots : LOT-0000
The winner is listed on a regulated market

Notice information

Notice identifier/version : 438b9630-53ef-407b-99ac-fecd1918e1db - 01
Form type : Result
Notice type : Contract or concession award notice – standard regime
Notice dispatch date : 20/10/2025 13:53 +00:00
Notice dispatch date (eSender) : 20/10/2025 14:06 +00:00
Languages in which this notice is officially available : English
Notice publication number : 00697564-2025
OJ S issue number : 203/2025
Publication date : 22/10/2025