Establishment of a Single Party framework agreement for the provision of a Digital Services and CRM Platform

Establishment of a Single Party framework agreement for the provision of a Digital Services and CRM Platform Establishment of a Single Party framework agreement for the provision of a Digital Services and CRM Platform

CPV: 48445000 Software voor elektronisch klantenbeheer, 48810000 Informatiesystemen, 72212220 Diensten voor ontwikkeling van software voor internet en intranet, 72212445 Diensten voor ontwikkeling van software voor elektronisch klantenbeheer, 48000000 Software en informatiesystemen
Deadline:
11 november 2025 16:00
Soort termijn:
Indiening van een bod
Plaats van uitvoering:
Establishment of a Single Party framework agreement for the provision of a Digital Services and CRM Platform
Toekennende instantie:
Cork County Council
Gunningsnummer:
0

1. Buyer

1.1 Buyer

Official name : Cork County Council
Legal type of the buyer : Local authority
Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : Establishment of a Single Party framework agreement for the provision of a Digital Services and CRM Platform
Description : Establishment of a Single Party framework agreement for the provision of a Digital Services and CRM Platform
Procedure identifier : 32893def-fea1-4b34-8bfa-fc9d6c704ab8
Type of procedure : Open
The procedure is accelerated : no

2.1.1 Purpose

Main nature of the contract : Supplies
Main classification ( cpv ): 48445000 Customer Relation Management software package
Additional classification ( cpv ): 48810000 Information systems
Additional classification ( cpv ): 72212220 Internet and intranet software development services
Additional classification ( cpv ): 72212445 Customer Relation Management software development services
Additional classification ( cpv ): 48000000 Software package and information systems

2.1.2 Place of performance

Country subdivision (NUTS) : South-West ( IE053 )
Country : Ireland

2.1.3 Value

Estimated value excluding VAT : 3 000 000 Euro
Maximum value of the framework agreement : 3 000 000 Euro

2.1.4 General information

Legal basis :
Directive 2014/24/EU

2.1.6 Grounds for exclusion

Sources of grounds for exclusion : European Single Procurement Document (ESPD)

5. Lot

5.1 Lot technical ID : LOT-0001

Title : Establishment of a Single Party framework agreement for the provision of a Digital Services and CRM Platform
Description : Establishment of a Single Party framework agreement for the provision of a Digital Services and CRM Platform
Internal identifier : 0

5.1.1 Purpose

Main nature of the contract : Supplies
Main classification ( cpv ): 48445000 Customer Relation Management software package
Additional classification ( cpv ): 48810000 Information systems
Additional classification ( cpv ): 72212220 Internet and intranet software development services
Additional classification ( cpv ): 72212445 Customer Relation Management software development services
Additional classification ( cpv ): 48000000 Software package and information systems

5.1.2 Place of performance

Country subdivision (NUTS) : South-West ( IE053 )
Country : Ireland
Additional information :

5.1.3 Estimated duration

Duration : 24 Month

5.1.5 Value

Estimated value excluding VAT : 3 000 000 Euro

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.9 Selection criteria

Sources of selection criteria : European Single Procurement Document (ESPD)

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English
Deadline for requesting additional information : 21/10/2025 16:00 +01:00

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Not allowed
Deadline for receipt of tenders : 11/11/2025 16:00 +01:00
Deadline until which the tender must remain valid : 90 Day
Information about public opening :
Opening date : 11/11/2025 16:30 +01:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : Not yet known
Electronic invoicing : Allowed
Electronic ordering will be used : no
Electronic payment will be used : yes

5.1.15 Techniques

Framework agreement :
Framework agreement, partly without reopening and partly with reopening of competition
Maximum number of participants : 20
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland
Organisation providing offline access to the procurement documents : Cork County Council
Organisation providing more information on the review procedures : The High Court of Ireland
Organisation receiving requests to participate : Cork County Council
Organisation processing tenders : Cork County Council

8. Organisations

8.1 ORG-0001

Official name : Cork County Council
Registration number : 0007458M
Postal address : County Hall, Carrigrohane Road, Cork
Town : Cork
Postcode : T12 R2NC
Country subdivision (NUTS) : South-West ( IE053 )
Country : Ireland
Telephone : 00353866019162
Internet address : https://www.corkcoco.ie/en
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents
Organisation receiving requests to participate
Organisation processing tenders

8.1 ORG-0002

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation
Organisation providing more information on the review procedures

8.1 ORG-0003

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

Notice information

Notice identifier/version : fcc5e43b-e1a3-461c-ba97-98cd74312439 - 01
Form type : Competition
Notice type : Contract or concession notice – standard regime
Notice dispatch date : 06/10/2025 16:25 +01:00
Languages in which this notice is officially available : English
Notice publication number : 00657651-2025
OJ S issue number : 193/2025
Publication date : 08/10/2025