Service Request for ICT Service Desk Resources

The Office of the Government Chief Information Officer (OGCIO), within the Department of Public Expenditure Infrastructure, Public Service Reform and Digitalisation, invites tenders for the provision of on-site ICT Service Desk resources. These resources will support the OGCIO in meeting ongoing ICT service demands and ensuring the continuous delivery of …

CPV: 72590000 Servizi professionali connessi al computer, 72500000 Servizi informatici, 72253000 Servizi di assistenza informatica e di supporto, 72253100 Servizi di assistenza informatica
Scadenza:
Lunedì 15 Settembre 2025 15:00
Tipo di scadenza:
Presentazione di un'offerta
Luogo di esecuzione:
Service Request for ICT Service Desk Resources
Ente di assegnazione:
Office of the Government Chief Information Officer
Numero di premio:
0

1. Buyer

1.1 Buyer

Official name : Office of the Government Chief Information Officer
Legal type of the buyer : Central government authority
Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : Service Request for ICT Service Desk Resources
Description : The Office of the Government Chief Information Officer (OGCIO), within the Department of Public Expenditure Infrastructure, Public Service Reform and Digitalisation, invites tenders for the provision of on-site ICT Service Desk resources. These resources will support the OGCIO in meeting ongoing ICT service demands and ensuring the continuous delivery of high-quality ICT support services across the public sector.
Procedure identifier : d5773df4-b5a2-4686-8424-99e1df8a88b3
Type of procedure : Open
The procedure is accelerated : no

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72590000 Computer-related professional services
Additional classification ( cpv ): 72500000 Computer-related services
Additional classification ( cpv ): 72253000 Helpdesk and support services
Additional classification ( cpv ): 72253100 Helpdesk services

2.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland

2.1.3 Value

Estimated value excluding VAT : 10 000 000 Euro

2.1.4 General information

Legal basis :
Directive 2014/24/EU

5. Lot

5.1 Lot technical ID : LOT-0001

Title : Service Request for ICT Service Desk Resources
Description : The Office of the Government Chief Information Officer (OGCIO), within the Department of Public Expenditure Infrastructure, Public Service Reform and Digitalisation, invites tenders for the provision of on-site ICT Service Desk resources. These resources will support the OGCIO in meeting ongoing ICT service demands and ensuring the continuous delivery of high-quality ICT support services across the public sector.
Internal identifier : 0

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72590000 Computer-related professional services
Additional classification ( cpv ): 72500000 Computer-related services
Additional classification ( cpv ): 72253000 Helpdesk and support services
Additional classification ( cpv ): 72253100 Helpdesk services

5.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information :

5.1.3 Estimated duration

Duration : 5 Year

5.1.5 Value

Estimated value excluding VAT : 10 000 000 Euro

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English
Deadline for requesting additional information : 28/08/2025 15:00 +01:00

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Not allowed
Deadline for receipt of tenders : 15/09/2025 15:00 +01:00
Deadline until which the tender must remain valid : 9 Month
Information about public opening :
Opening date : 15/09/2025 15:30 +01:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Electronic invoicing : Allowed
Electronic ordering will be used : no
Electronic payment will be used : no

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland
Organisation providing offline access to the procurement documents : Office of the Government Chief Information Officer
Organisation providing more information on the review procedures : The High Court of Ireland
Organisation receiving requests to participate : Office of the Government Chief Information Officer
Organisation processing tenders : Office of the Government Chief Information Officer

8. Organisations

8.1 ORG-0001

Official name : Office of the Government Chief Information Officer
Registration number : IE 3646054HH
Postal address : 3A Mayor Street Upper
Town : Dublin
Postcode : D01PF72
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 676 7571
Buyer profile : www.etenders.gov.ie
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents
Organisation receiving requests to participate
Organisation processing tenders

8.1 ORG-0002

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation
Organisation providing more information on the review procedures

8.1 ORG-0003

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

Notice information

Notice identifier/version : 2f3daf4f-810a-4ece-83d1-744d2186e982 - 01
Form type : Competition
Notice type : Contract or concession notice – standard regime
Notice dispatch date : 12/08/2025 13:11 +01:00
Languages in which this notice is officially available : English
Notice publication number : 00531537-2025
OJ S issue number : 154/2025
Publication date : 13/08/2025