IT Service and Corporate Case Management solution to St James's Hospital

St. James’s Hospital corporate directors of IT, Finance, HR and Facilities provide a range of services to over 7,000 users across the hospital’s operational and clinical teams. The IT directorate has implemented a basic helpdesk system for ticket logging but help requests to other corporate teams are largely ad-hoc, by …

CPV: 72000000 Servizi informatici: consulenza, sviluppo di software, Internet e supporto, 48000000 Pacchetti software e sistemi di informazione, 48420000 Pacchetti software e suite di pacchetti software per la gestione di installazioni, 48450000 Pacchetti software di contabilizzazione del tempo o per le risorse umane
Luogo di esecuzione:
IT Service and Corporate Case Management solution to St James's Hospital
Ente di assegnazione:
St James's Hospital
Numero di premio:
0

1. Buyer

1.1 Buyer

Official name : St James's Hospital
Legal type of the buyer : Body governed by public law, controlled by a central government authority

2. Procedure

2.1 Procedure

Title : IT Service and Corporate Case Management solution to St James's Hospital
Description : St. James’s Hospital corporate directors of IT, Finance, HR and Facilities provide a range of services to over 7,000 users across the hospital’s operational and clinical teams. The IT directorate has implemented a basic helpdesk system for ticket logging but help requests to other corporate teams are largely ad-hoc, by email and phone. Furthermore, requests from end users are handled inconsistently throughout the hospital, with many paper forms, email requests and some custom .NET developed apps. It is estimated that there are several hundred request forms/workflows throughout the hospital, with less than a quarter of those digitised. From an IT perspective, there are limited tools in place to formalise other IT Service Management (ITSM) related activities such as Change Management, Service Portfolio Management etc. Some of these functions are being handled manually, and some are currently not in place. The Contracting Authority's intention is to procure a modern, customizable, fit for purpose IT Service and Corporate Case Management solution. See the attached Call for Tender document for the full list of requirements.
Procedure identifier : 6e4be6f1-41a3-4ae3-82b1-7b00c05137b9
Previous notice : 7525b9d9-a454-40e0-9169-952607983952-01
Type of procedure : Open

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 48000000 Software package and information systems
Additional classification ( cpv ): 48420000 Facilities management software package and software package suite
Additional classification ( cpv ): 48450000 Time accounting or human resources software package

2.1.2 Place of performance

Country : Ireland
Anywhere in the given country

2.1.3 Value

Estimated value excluding VAT : 1 400 000 Euro

2.1.4 General information

Legal basis :
Directive 2014/24/EU

5. Lot

5.1 Lot technical ID : LOT-0001

Title : IT Service and Corporate Case Management solution to St James's Hospital
Description : St. James’s Hospital corporate directors of IT, Finance, HR and Facilities provide a range of services to over 7,000 users across the hospital’s operational and clinical teams. The IT directorate has implemented a basic helpdesk system for ticket logging but help requests to other corporate teams are largely ad-hoc, by email and phone. Furthermore, requests from end users are handled inconsistently throughout the hospital, with many paper forms, email requests and some custom .NET developed apps. It is estimated that there are several hundred request forms/workflows throughout the hospital, with less than a quarter of those digitised. From an IT perspective, there are limited tools in place to formalise other IT Service Management (ITSM) related activities such as Change Management, Service Portfolio Management etc. Some of these functions are being handled manually, and some are currently not in place. The Contracting Authority's intention is to procure a modern, customizable, fit for purpose IT Service and Corporate Case Management solution. See the attached Call for Tender document for the full list of requirements.
Internal identifier : 0

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 48000000 Software package and information systems
Additional classification ( cpv ): 48420000 Facilities management software package and software package suite
Additional classification ( cpv ): 48450000 Time accounting or human resources software package

5.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information :

5.1.3 Estimated duration

Duration : 8 Year

5.1.5 Value

Estimated value excluding VAT : 1 400 000 Euro

5.1.6 General information

Procurement Project not financed with EU Funds.

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland
Organisation providing offline access to the procurement documents : St James's Hospital
Organisation providing more information on the review procedures : The High Court of Ireland

6. Results

Value of all contracts awarded in this notice : 565 000 Euro

6.1 Result lot ldentifier : LOT-0001

At least one winner was chosen.

6.1.2 Information about winners

Winner :
Official name : Alemba Ltd
Tender :
Tender identifier : 000110096
Identifier of lot or group of lots : LOT-0001
Value of the tender : 565 000 Euro
Contract information :
Identifier of the contract : 428874
Date of the conclusion of the contract : 21/08/2025

6.1.4 Statistical information

Received tenders or requests to participate :
Type of received submissions : Tenders
Number of tenders or requests to participate received : 5

8. Organisations

8.1 ORG-0001

Official name : St James's Hospital
Registration number : IE4752452R
Postal address : James Street
Town : Dublin
Postcode : D08 NHY1
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : 014300000
Internet address : https://www.stjames.ie/
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents

8.1 ORG-0002

Official name : Alemba Ltd
Size of the economic operator : Medium
Registration number : 06322945
Town : Salisbury House, Station Road, Cambridge, United Kingdom
Postcode : CB1 2LA
Country : United Kingdom
Roles of this organisation :
Tenderer
Winner of these lots : LOT-0001

8.1 ORG-0003

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation
Organisation providing more information on the review procedures

8.1 ORG-0004

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

Notice information

Notice identifier/version : bcb3d1cc-9037-410f-bf9e-65ef5db044e0 - 01
Form type : Result
Notice type : Contract or concession award notice – light regime
Notice dispatch date : 24/09/2025 09:59 +01:00
Languages in which this notice is officially available : English
Notice publication number : 00627813-2025
OJ S issue number : 184/2025
Publication date : 25/09/2025