CFT 3843 - Provision of a Digital Services Platform

SDCC are seeking to implement a new Digital Services Platform to enhance customer care and issue resolution processes. The goal is to build a more efficient and effective system capable of handling the increasing volume and complexity of customer requests. SDCC are seeking to implement a new Digital Services Platform …

CPV: 72212333 Servizi di programmazione di software di gestione dei contatti
Scadenza:
Giovedì 25 Settembre 2025 16:00
Tipo di scadenza:
Presentazione di un'offerta
Luogo di esecuzione:
CFT 3843 - Provision of a Digital Services Platform
Ente di assegnazione:
South Dublin County Council
Numero di premio:
0

1. Buyer

1.1 Buyer

Official name : South Dublin County Council
Legal type of the buyer : Local authority
Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : CFT 3843 - Provision of a Digital Services Platform
Description : SDCC are seeking to implement a new Digital Services Platform to enhance customer care and issue resolution processes. The goal is to build a more efficient and effective system capable of handling the increasing volume and complexity of customer requests.
Procedure identifier : 0464fdbc-95a1-4da2-bbf9-f13652a85be6
Type of procedure : Open
The procedure is accelerated : no

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72212333 Contact management software development services

2.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland

2.1.3 Value

Estimated value excluding VAT : 5 000 000 Euro

2.1.4 General information

Legal basis :
Directive 2014/24/EU

5. Lot

5.1 Lot technical ID : LOT-0001

Title : CFT 3843 - Provision of a Digital Services Platform
Description : SDCC are seeking to implement a new Digital Services Platform to enhance customer care and issue resolution processes. The goal is to build a more efficient and effective system capable of handling the increasing volume and complexity of customer requests.
Internal identifier : 0

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72212333 Contact management software development services

5.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information :

5.1.3 Estimated duration

Duration : 10 Year

5.1.5 Value

Estimated value excluding VAT : 5 000 000 Euro

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : Reduction of environmental impacts
Description : Tenderers should provide information to enable South Dublin County Council to assess their offer under this criterion covering considerations such as Green Procurement/Sustainable Procurement/Circular Procurement/Life Cycle Costing/Carbon footprint. Formal compliance with standards for example ISO14001 are expected to yield higher marks in the criteria.
Approach to reducing environmental impacts : The transition to a circular economy
Green Procurement Criteria : National Green Public Procurement criteria

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English
Deadline for requesting additional information : 12/09/2025 16:00 +01:00

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Not allowed
Deadline for receipt of tenders : 25/09/2025 16:00 +01:00
Deadline until which the tender must remain valid : 12 Month
Information about public opening :
Opening date : 25/09/2025 16:30 +01:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : Not yet known
Electronic invoicing : Required
Electronic ordering will be used : yes
Electronic payment will be used : yes

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland
Information about review deadlines : In accordance with the European Communities (Public Authorities' Contracts) (Review Procedures) Regulations2010 and the European Communities (Public Authorities' Contracts) (Review Procedures) (Amendment) Regulations 2015
Organisation providing offline access to the procurement documents : South Dublin County Council
Organisation providing more information on the review procedures : The High Court of Ireland
Organisation receiving requests to participate : South Dublin County Council
Organisation processing tenders : South Dublin County Council

8. Organisations

8.1 ORG-0001

Official name : South Dublin County Council
Registration number : 9509808P
Postal address : County Hall, Tallaght, Dublin 24, D24 YNN5
Town : Dublin
Postcode : D24 YNN5
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +3531 4149320
Internet address : https://www.sdcc.ie
Buyer profile : https://www.sdcc.ie
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents
Organisation receiving requests to participate
Organisation processing tenders

8.1 ORG-0002

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation
Organisation providing more information on the review procedures

8.1 ORG-0003

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

Notice information

Notice identifier/version : dddf6301-f332-4427-a2e7-3569489fe345 - 01
Form type : Competition
Notice type : Contract or concession notice – standard regime
Notice dispatch date : 26/08/2025 15:47 +01:00
Languages in which this notice is officially available : English
Notice publication number : 00561623-2025
OJ S issue number : 164/2025
Publication date : 28/08/2025