Framework for General Market Research Services

The Contracting Entity intends to procure a framework for General Market Research Services. The Contracting Entity intends to procure a market research services framework for five separate Lots, with a single supplier appointed for each Lot. Companies are invited to respond either individually to one of the five of the …

CPV: 79000000 Üzleti szolgáltatások: jog, marketing, tanácsadás, munkaerő-felvétel, nyomtatás és biztonság, 79311300 Közvéleménykutatás-elemzési szolgáltatások, 79300000 Gazdasági és piackutatás; közvéleménykutatás és statisztika, 79310000 Piackutatási szolgáltatások, 79311000 Felmérési, közvélemény-kutatási szolgáltatások, 79311100 Közvéleménykutatás-tervezési szolgáltatások, 79311200 Közvélemény-kutatás elvégzésével kapcsolatos szolgáltatások, 79311210 Telefonos közvélemény-kutatási szolgáltatások, 79312000 Piactesztelési szolgáltatások, 79320000 Közvélemény-kutatási szolgáltatások, 79330000 Statisztikai szolgáltatások
Határidő:
2025. június 13. 12:00
A határidő típusa:
Ajánlat benyújtása
A végrehajtás helye:
Framework for General Market Research Services
Díjat odaítélő szervezet:
Electricity Supply Board ( ESB )
Díj száma:
1

1. Buyer

1.1 Buyer

Official name : Electricity Supply Board ( ESB )
Legal type of the buyer : Entity with special or exclusive rights
Activity of the contracting entity : Electricity-related activities

2. Procedure

2.1 Procedure

Title : Framework for General Market Research Services
Description : The Contracting Entity intends to procure a framework for General Market Research Services. The Contracting Entity intends to procure a market research services framework for five separate Lots, with a single supplier appointed for each Lot. Companies are invited to respond either individually to one of the five of the Lots, or a combination of any or all of the Lots. Lot 1: Customer Satisfaction and Effort Tracking Lot 2: Trackers and Quantitative Research Lot 3: Qualitative Research Lot 4: Behavioural Insights Lot 5: Survey Tool
Procedure identifier : 27a29754-72d6-4346-9b7e-9378c2a04d5d
Type of procedure : Negotiated with prior publication of a call for competition / competitive with negotiation
The procedure is accelerated : no
Justification for the accelerated procedure :
Main features of the procedure :

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79300000 Market and economic research; polling and statistics
Additional classification ( cpv ): 79312000 Market-testing services
Additional classification ( cpv ): 79000000 Business services: law, marketing, consulting, recruitment, printing and security
Additional classification ( cpv ): 79310000 Market research services
Additional classification ( cpv ): 79320000 Public-opinion polling services
Additional classification ( cpv ): 79330000 Statistical services
Additional classification ( cpv ): 79311000 Survey services
Additional classification ( cpv ): 79311100 Survey design services
Additional classification ( cpv ): 79311200 Survey conduction services
Additional classification ( cpv ): 79311210 Telephone survey services
Additional classification ( cpv ): 79311300 Survey analysis services

2.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland

2.1.3 Value

Estimated value excluding VAT : 6 900 000 Euro
Maximum value of the framework agreement : 6 900 000 Euro

2.1.4 General information

Legal basis :
Directive 2014/25/EU

2.1.5 Terms of procurement

Terms of submission :
Maximum number of lots for which one tenderer can submit tenders : 5

5. Lot

5.1 Lot technical ID : LOT-0001

Title : Lot 1: Customer Satisfaction and Effort Tracking
Description : The Contracting Entity intends to procure a framework for General Market Research Services. The Contracting Entity intends to procure a market research services framework for five separate Lots, with a single supplier appointed for each Lot. Companies are invited to respond either individually to one of the five of the Lots, or a combination of any or all of the Lots. Lot 1: Customer Satisfaction and Effort Tracking Lot 2: Trackers and Quantitative Research Lot 3: Qualitative Research Lot 4: Behavioural Insights Lot 5: Survey Tool
Internal identifier : 1

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79300000 Market and economic research; polling and statistics
Additional classification ( cpv ): 79312000 Market-testing services
Additional classification ( cpv ): 79000000 Business services: law, marketing, consulting, recruitment, printing and security
Additional classification ( cpv ): 79310000 Market research services
Additional classification ( cpv ): 79320000 Public-opinion polling services
Additional classification ( cpv ): 79330000 Statistical services
Additional classification ( cpv ): 79311000 Survey services
Additional classification ( cpv ): 79311100 Survey design services
Additional classification ( cpv ): 79311200 Survey conduction services
Additional classification ( cpv ): 79311210 Telephone survey services
Additional classification ( cpv ): 79311300 Survey analysis services
Options :
Description of the options : The contract duration is for an initial 3 year period with the option to extend for a further 2 years on 1+ 1 basis

5.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information :

5.1.3 Estimated duration

Duration : 5 Year

5.1.4 Renewal

Maximum renewals : 2

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Not allowed
Deadline for receipt of tenders : 13/06/2025 12:00 +01:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Conditions relating to the performance of the contract : To be detailed to selected applicants at the RFT stage
Financial arrangement : information provided to shortlisted applicants at RFT stage

5.1.15 Techniques

Framework agreement :
Framework agreement, without reopening of competition
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland -
Information about review deadlines : see procurement document
Organisation providing additional information about the procurement procedure : Electricity Supply Board ( ESB ) -
Organisation providing offline access to the procurement documents : Electricity Supply Board ( ESB ) -
Organisation receiving requests to participate : Electricity Supply Board ( ESB ) -
Organisation processing tenders : Electricity Supply Board ( ESB ) -

5.1 Lot technical ID : LOT-0002

Title : Lot 2: Trackers and Quantitative Research
Description : The Contracting Entity intends to procure a framework for General Market Research Services. The Contracting Entity intends to procure a market research services framework for five separate Lots, with a single supplier appointed for each Lot. Companies are invited to respond either individually to one of the five of the Lots, or a combination of any or all of the Lots. Lot 1: Customer Satisfaction and Effort Tracking Lot 2: Trackers and Quantitative Research Lot 3: Qualitative Research Lot 4: Behavioural Insights Lot 5: Survey Tool
Internal identifier : 2

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79300000 Market and economic research; polling and statistics
Additional classification ( cpv ): 79312000 Market-testing services
Additional classification ( cpv ): 79000000 Business services: law, marketing, consulting, recruitment, printing and security
Additional classification ( cpv ): 79310000 Market research services
Additional classification ( cpv ): 79320000 Public-opinion polling services
Additional classification ( cpv ): 79330000 Statistical services
Additional classification ( cpv ): 79311000 Survey services
Additional classification ( cpv ): 79311100 Survey design services
Additional classification ( cpv ): 79311200 Survey conduction services
Additional classification ( cpv ): 79311210 Telephone survey services
Additional classification ( cpv ): 79311300 Survey analysis services
Options :
Description of the options : The contract duration is for an initial 3 year period with the option to extend for a further 2 years on 1+ 1 basis

5.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information :

5.1.3 Estimated duration

Duration : 5 Year

5.1.4 Renewal

Maximum renewals : 2

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Not allowed
Deadline for receipt of tenders : 13/06/2025 12:00 +01:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Conditions relating to the performance of the contract : Details provided to shortlisted applicants at RFT stage
Financial arrangement : To be detailed to shortlisted applicants at RFT stage

5.1.15 Techniques

Framework agreement :
Framework agreement, without reopening of competition
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland -
Information about review deadlines : see procurement document
Organisation providing additional information about the procurement procedure : Electricity Supply Board ( ESB ) -
Organisation providing offline access to the procurement documents : Electricity Supply Board ( ESB ) -
Organisation receiving requests to participate : Electricity Supply Board ( ESB ) -
Organisation processing tenders : Electricity Supply Board ( ESB ) -

5.1 Lot technical ID : LOT-0003

Title : Lot 3: Qualitative Research
Description : The Contracting Entity intends to procure a framework for General Market Research Services. The Contracting Entity intends to procure a market research services framework for five separate Lots, with a single supplier appointed for each Lot. Companies are invited to respond either individually to one of the five of the Lots, or a combination of any or all of the Lots. Lot 1: Customer Satisfaction and Effort Tracking Lot 2: Trackers and Quantitative Research Lot 3: Qualitative Research Lot 4: Behavioural Insights Lot 5: Survey Tool
Internal identifier : 3

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79300000 Market and economic research; polling and statistics
Additional classification ( cpv ): 79312000 Market-testing services
Additional classification ( cpv ): 79000000 Business services: law, marketing, consulting, recruitment, printing and security
Additional classification ( cpv ): 79310000 Market research services
Additional classification ( cpv ): 79320000 Public-opinion polling services
Additional classification ( cpv ): 79330000 Statistical services
Additional classification ( cpv ): 79311000 Survey services
Additional classification ( cpv ): 79311100 Survey design services
Additional classification ( cpv ): 79311200 Survey conduction services
Additional classification ( cpv ): 79311210 Telephone survey services
Additional classification ( cpv ): 79311300 Survey analysis services
Options :
Description of the options : The contract duration of for an initial 3 year period with an option to extend for 2years on 1 +1 basis

5.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information :

5.1.3 Estimated duration

Duration : 5 Year

5.1.4 Renewal

Maximum renewals : 2

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Not allowed
Deadline for receipt of tenders : 13/06/2025 12:00 +01:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Conditions relating to the performance of the contract : Details provided to shortlisted applicants at RFT stage
Financial arrangement : see procurement document

5.1.15 Techniques

Framework agreement :
Framework agreement, without reopening of competition
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland -
Information about review deadlines : see procurement document
Organisation providing additional information about the procurement procedure : Electricity Supply Board ( ESB ) -
Organisation providing offline access to the procurement documents : Electricity Supply Board ( ESB ) -
Organisation receiving requests to participate : Electricity Supply Board ( ESB ) -
Organisation processing tenders : Electricity Supply Board ( ESB ) -

5.1 Lot technical ID : LOT-0004

Title : Lot 4 Behavioural Insights
Description : The Contracting Entity intends to procure a framework for General Market Research Services. The Contracting Entity intends to procure a market research services framework for five separate Lots, with a single supplier appointed for each Lot. Companies are invited to respond either individually to one of the five of the Lots, or a combination of any or all of the Lots. Lot 1: Customer Satisfaction and Effort Tracking Lot 2: Trackers and Quantitative Research Lot 3: Qualitative Research Lot 4: Behavioural Insights Lot 5: Survey Tool
Internal identifier : 4

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79300000 Market and economic research; polling and statistics
Additional classification ( cpv ): 79312000 Market-testing services
Additional classification ( cpv ): 79000000 Business services: law, marketing, consulting, recruitment, printing and security
Additional classification ( cpv ): 79310000 Market research services
Additional classification ( cpv ): 79320000 Public-opinion polling services
Additional classification ( cpv ): 79330000 Statistical services
Additional classification ( cpv ): 79311000 Survey services
Additional classification ( cpv ): 79311100 Survey design services
Additional classification ( cpv ): 79311200 Survey conduction services
Additional classification ( cpv ): 79311210 Telephone survey services
Additional classification ( cpv ): 79311300 Survey analysis services
Options :
Description of the options : The contract duration is for an initial 3 year period with the option to extend for a further 2 years on 1+ 1 basis

5.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information :

5.1.3 Estimated duration

Duration : 5 Year

5.1.4 Renewal

Maximum renewals : 2

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Not allowed
Deadline for receipt of tenders : 13/06/2025 12:00 +01:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Conditions relating to the performance of the contract : Information provided to shortlisted applicants at RFT stage
Financial arrangement : see procurement document

5.1.15 Techniques

Framework agreement :
Framework agreement, without reopening of competition
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland -
Information about review deadlines : see procurement document
Organisation providing additional information about the procurement procedure : Electricity Supply Board ( ESB ) -
Organisation providing offline access to the procurement documents : Electricity Supply Board ( ESB ) -
Organisation receiving requests to participate : Electricity Supply Board ( ESB ) -
Organisation processing tenders : Electricity Supply Board ( ESB ) -

5.1 Lot technical ID : LOT-0005

Title : Lot 5: Survey Tool
Description : The Contracting Entity intends to procure a framework for General Market Research Services. The Contracting Entity intends to procure a market research services framework for five separate Lots, with a single supplier appointed for each Lot. Companies are invited to respond either individually to one of the five of the Lots, or a combination of any or all of the Lots. Lot 1: Customer Satisfaction and Effort Tracking Lot 2: Trackers and Quantitative Research Lot 3: Qualitative Research Lot 4: Behavioural Insights Lot 5: Survey Tool
Internal identifier : 5

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79300000 Market and economic research; polling and statistics
Additional classification ( cpv ): 79312000 Market-testing services
Additional classification ( cpv ): 79000000 Business services: law, marketing, consulting, recruitment, printing and security
Additional classification ( cpv ): 79310000 Market research services
Additional classification ( cpv ): 79320000 Public-opinion polling services
Additional classification ( cpv ): 79330000 Statistical services
Additional classification ( cpv ): 79311000 Survey services
Additional classification ( cpv ): 79311100 Survey design services
Additional classification ( cpv ): 79311200 Survey conduction services
Additional classification ( cpv ): 79311210 Telephone survey services
Additional classification ( cpv ): 79311300 Survey analysis services
Options :
Description of the options : The contract duration is for an initial 3 year period with the option to extend for a further 2 years on 1+ 1 basis

5.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information :

5.1.3 Estimated duration

Duration : 5 Year

5.1.4 Renewal

Maximum renewals : 2

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Not allowed
Deadline for receipt of tenders : 13/06/2025 12:00 +01:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Conditions relating to the performance of the contract : Information provided to shortlisted applicants at RFT stage
Financial arrangement : see procurement document

5.1.15 Techniques

Framework agreement :
Framework agreement, without reopening of competition
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland -
Information about review deadlines : see procurement document
Organisation providing additional information about the procurement procedure : Electricity Supply Board ( ESB ) -
Organisation providing offline access to the procurement documents : Electricity Supply Board ( ESB ) -
Organisation receiving requests to participate : Electricity Supply Board ( ESB ) -
Organisation processing tenders : Electricity Supply Board ( ESB ) -

8. Organisations

8.1 ORG-0001

Official name : Electricity Supply Board ( ESB )
Registration number : 465172
Postal address : 27 Fitzwilliam Street Lower, Dublin
Town : Dublin
Postcode : D02 KT92
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : 016765831
Internet address : https://www.esb.ie
Buyer profile : https://www.esb.ie
Roles of this organisation :
Buyer
Organisation providing additional information about the procurement procedure
Organisation providing offline access to the procurement documents
Organisation receiving requests to participate
Organisation processing tenders

8.1 ORG-0002

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation

8.1 ORG-0003

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender
Notice information
Notice identifier/version : e28a06f9-6dd5-425e-bcd9-ea1b1c66ce53 - 01
Form type : Competition
Notice type : Contract or concession notice – standard regime
Notice dispatch date : 12/05/2025 09:29 +01:00
Languages in which this notice is officially available : English
Notice publication number : 00306990-2025
OJ S issue number : 91/2025
Publication date : 13/05/2025