TEN2500144 - RFT For the provision, installation, hosting and support of a secure cloud-based Customer Relationship Management (CRM) System for Cavan County Council

TEN2500144 - RFT For the provision, installation, hosting and support of a secure cloud-based Customer Relationship Management (CRM) System with an integrated Digital Forms Platform, a Customer Web Portal and Booking System for Cavan County Council. Please Refer to Tender Documents for further details TEN2500144 - RFT For the provision, …

CPV: 22822000 Poslovni obrasci, 30211300 Računalne platforme, 34514700 Mobilne platforme, 48222000 Programski paket za web-poslužitelj, 48445000 Programski paket za upravljanje odnosima sa strankama, 72000000 Usluge informacijske tehnologije: savjetovanje, razvoj programske podrške, internet i podrška, 72212445 Usluge razvoja programske podrške za upravljanje odnosima sa strankama, 79342300 Usluge za klijente, 79342320 Usluge skrbi za klijente
rok:
17. rujna 2025. 12:00
vrsta roka:
nadmetanje
mjesto izvršenja:
TEN2500144 - RFT For the provision, installation, hosting and support of a secure cloud-based Customer Relationship Management (CRM) System for Cavan County Council
registar:
Cavan County Council
nagradni broj:
0

1. Buyer

1.1 Buyer

Official name : Cavan County Council
Legal type of the buyer : Local authority
Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : TEN2500144 - RFT For the provision, installation, hosting and support of a secure cloud-based Customer Relationship Management (CRM) System for Cavan County Council
Description : TEN2500144 - RFT For the provision, installation, hosting and support of a secure cloud-based Customer Relationship Management (CRM) System with an integrated Digital Forms Platform, a Customer Web Portal and Booking System for Cavan County Council. Please Refer to Tender Documents for further details
Procedure identifier : d5e89462-2825-44cc-ae4c-f386b1ed5f24
Type of procedure : Open
The procedure is accelerated : no

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79342300 Customer services
Additional classification ( cpv ): 72212445 Customer Relation Management software development services
Additional classification ( cpv ): 48445000 Customer Relation Management software package
Additional classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 79342320 Customer-care services
Additional classification ( cpv ): 22822000 Business forms
Additional classification ( cpv ): 30211300 Computer platforms
Additional classification ( cpv ): 34514700 Mobile platforms
Additional classification ( cpv ): 48222000 Web server software package

2.1.2 Place of performance

Country subdivision (NUTS) : Border ( IE041 )
Country : Ireland

2.1.3 Value

Estimated value excluding VAT : 770 000 Euro

2.1.4 General information

Legal basis :
Directive 2014/24/EU

5. Lot

5.1 Lot technical ID : LOT-0001

Title : TEN2500144 - RFT For the provision, installation, hosting and support of a secure cloud-based Customer Relationship Management (CRM) System for Cavan County Council
Description : TEN2500144 - RFT For the provision, installation, hosting and support of a secure cloud-based Customer Relationship Management (CRM) System with an integrated Digital Forms Platform, a Customer Web Portal and Booking System for Cavan County Council. Please Refer to Tender Documents for further details
Internal identifier : 0

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79342300 Customer services
Additional classification ( cpv ): 72212445 Customer Relation Management software development services
Additional classification ( cpv ): 48445000 Customer Relation Management software package
Additional classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 79342320 Customer-care services
Additional classification ( cpv ): 22822000 Business forms
Additional classification ( cpv ): 30211300 Computer platforms
Additional classification ( cpv ): 34514700 Mobile platforms
Additional classification ( cpv ): 48222000 Web server software package

5.1.2 Place of performance

Country subdivision (NUTS) : Border ( IE041 )
Country : Ireland
Additional information :

5.1.3 Estimated duration

Duration : 7 Year

5.1.5 Value

Estimated value excluding VAT : 770 000 Euro

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English
Deadline for requesting additional information : 03/09/2025 12:00 +01:00

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Not allowed
Deadline for receipt of tenders : 17/09/2025 12:00 +01:00
Deadline until which the tender must remain valid : 12 Month
Information about public opening :
Opening date : 17/09/2025 12:30 +01:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : Not yet known
Electronic invoicing : Required
Electronic ordering will be used : yes
Electronic payment will be used : yes

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland
Organisation providing offline access to the procurement documents : Cavan County Council
Organisation providing more information on the review procedures : The High Court of Ireland
Organisation receiving requests to participate : Cavan County Council
Organisation processing tenders : Cavan County Council

8. Organisations

8.1 ORG-0001

Official name : Cavan County Council
Registration number : 47731481
Postal address : Cavan County Council, Cavan Courthouse, Farnham Street, Cavan, County Cavan
Town : Cavan
Postcode : H12 R6V2
Country subdivision (NUTS) : Border ( IE041 )
Country : Ireland
Telephone : +35349 4378366
Internet address : https://www.cavancoco.ie
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents
Organisation receiving requests to participate
Organisation processing tenders

8.1 ORG-0002

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation
Organisation providing more information on the review procedures

8.1 ORG-0003

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

Notice information

Notice identifier/version : 1161790a-b873-49fa-990f-278d1e9cbe7a - 01
Form type : Competition
Notice type : Contract or concession notice – standard regime
Notice dispatch date : 22/07/2025 10:07 +01:00
Languages in which this notice is officially available : English
Notice publication number : 00479856-2025
OJ S issue number : 139/2025
Publication date : 23/07/2025