National Driving Licence Front Office Network Services

A contract was awarded to SGS Ireland Ltd. on 8 July 2020 for the provision of a network of front offices to support the national driving licence service in Ireland ("NDLS FO"). This contract was due to expire on 11 February 2025. However, as detailed in this Contract Modification Notice, …

CPV: 79996000 Usluge organizacije poslovanja, 75100000 Usluge javne uprave, 79000000 Poslovne usluge: pravo, marketing, savjetovanje, zapošljavanje, tiskanje i sigurnost, 79342300 Usluge za klijente, 79500000 Pomoćne uredske usluge, 98110000 Usluge poslovnih, strukovnih i specijalističkih organizacija
mjesto izvršenja:
National Driving Licence Front Office Network Services
registar:
Road Safety Authority (RSA)
nagradni broj:
ET2003

1. Buyer

1.1 Buyer

Official name : Road Safety Authority (RSA)

2. Procedure

2.1 Procedure

Title : National Driving Licence Front Office Network Services
Description : A contract was awarded to SGS Ireland Ltd. on 8 July 2020 for the provision of a network of front offices to support the national driving licence service in Ireland ("NDLS FO"). This contract was due to expire on 11 February 2025. However, as detailed in this Contract Modification Notice, a need has arisen to extend the contract by a period of 22 months and 20 days in order to facilitate the amalgamation and procurement of the NDLS FO with the Driver Theory Testing Service and other elements of the NDLS.
Procedure identifier : ccdeb45d-333b-42b1-9f71-ca2171e50102
Internal identifier : ET2003

2.1.1 Purpose

Main classification ( cpv ): 79996000 Business organisation services

2.1.2 Place of performance

Country : Ireland
Anywhere in the given country

2.1.4 General information

Legal basis :
Directive 2014/24/EU

5. Lot

5.1 Lot technical ID : LOT-0000

Title : National Driving Licence Front Office Network Services
Description : A contract was awarded to SGS Ireland Ltd. on 8 July 2020 for the provision of a network of front offices to support the national driving licence service in Ireland ("NDLS FO"). This contract was due to expire on 11 February 2025. However, as detailed in this Contract Modification Notice, a need has arisen to extend the contract by a period of 22 months and 20 days in order to facilitate the amalgamation and procurement of the NDLS FO with the Driver Theory Testing Service and other elements of the NDLS.
Internal identifier : ET2003

5.1.1 Purpose

Main classification ( cpv ): 79996000 Business organisation services
Additional classification ( cpv ): 75100000 Administration services
Additional classification ( cpv ): 79000000 Business services: law, marketing, consulting, recruitment, printing and security
Additional classification ( cpv ): 79342300 Customer services
Additional classification ( cpv ): 79500000 Office-support services
Additional classification ( cpv ): 98110000 Services furnished by business, professional and specialist organisations

5.1.2 Place of performance

Country : Ireland
Anywhere in the given country
Additional information :

5.1.6 General information

Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland
Information about review deadlines : Please consult your legal advisors.

6. Results

Value of all contracts awarded in this notice : 23 680 000 Euro

6.1 Result lot ldentifier : LOT-0000

6.1.2 Information about winners

Winner :
Official name : SGS Ireland Ltd
Tender :
Tender identifier : NDLS FO Contract Modification Value
Identifier of lot or group of lots : LOT-0000
Value of the tender : 7 820 000 Euro
Subcontracting : No
Contract information :
Identifier of the contract : 1
Title : National Driving Licence Front Office Services
Date of the conclusion of the contract : 13/02/2025

7. Modification

7.1 Modification

Identifier of the previous contract award notice : 585159-2020
Identifier of the modified contract : CON-0001
Reason for modification : Need for additional works, services or supplies by the original contractor.
Description : The need for additional services arises from the fact that there is an ongoing process within the RSA for the amalgamation of the NDLS FO together with the Driver Theory Testing Service and other elements of the NDLS into one contract. The procurement process for this amalgamated contract was due to start in Q1 2020, however, due to the impact of Covid-19 and impact of the multiple licence extensions imposed as measures to combat the pandemic, the work to identify the future service delivery model for the NDLS/DTTS was delayed until Mid-2024. As a result, the NDLS FO contract needed to be extended beyond its current term to ensure continuity of services until the procurement process for the amalgamated NDLS/DTTS contract is complete. In addition, a change in contractor would cause both significant inconvenience and substantial duplication of costs for the RSA. In particular, a change in contractor would disrupt continuity of service and would compromise the RSA's ability to carry out the National Driver Licensing Service – which is a key state service required under legislation.

7.1.1 Change

Description of modifications : The RSA has modified the existing contract between the RSA and SGS Ireland Ltd. under Article 72(1)(b) by extending it for a period of 22 months and 20 days to 31 December 2026. The value of this modification is €7,820,000 (ex. VAT) (as specified in 6.2 of this Notice). For clarity: this brings the total estimated value of the contract from its commencement to 31 December 2026 to €23,680,000 (ex. VAT).

8. Organisations

8.1 ORG-0001

Official name : Road Safety Authority (RSA)
Registration number : N/A
Postal address : Moy Business Park, Primrose Hill
Town : Moyvalley Business Park, Ballina, Co. Mayo
Postcode : Ballina
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Contact point : Brendan Walsh - Chief Operations Officer
Telephone : +353 96 25000
Internet address : www.rsa.ie
Roles of this organisation :
Buyer

8.1 ORG-0002

Official name : SGS Ireland Ltd
Registration number : 350215
Postal address : Hazel House, Millennium Park
Town : Naas
Postcode : W91 PXP3
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Roles of this organisation :
Tenderer
Winner of these lots : LOT-0000

8.1 ORG-0003

Official name : The High Court of Ireland
Registration number : N/A
Postal address : High Court Central Office, Four Courts, Inns Quay
Town : Dublin 7
Postcode : Dublin 7
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 18886000
Internet address : http://www.courts.ie
Roles of this organisation :
Review organisation

8.1 ORG-0000

Official name : Publications Office of the European Union
Registration number : PUBL
Town : Luxembourg
Postcode : 2417
Country subdivision (NUTS) : Luxembourg ( LU000 )
Country : Luxembourg
Telephone : +352 29291
Internet address : https://op.europa.eu
Roles of this organisation :
TED eSender

Notice information

Notice identifier/version : 63617c38-8318-441a-a04c-9c4e56ef11a8 - 01
Form type : Contract modification
Notice type : Contract modification notice
Notice dispatch date : 19/09/2025 14:03 +00:00
Languages in which this notice is officially available : English
Notice publication number : 00620409-2025
OJ S issue number : 182/2025
Publication date : 23/09/2025