Social Media Monitoring and Reputation protection Services

Bus Eireann require a service provider capable of delivering comprehensive social media monitoring, security alert management, fake account removal, and online reputation protection for the Bus Éireann brand, including Expressway and Bus Éireann, School Transport. The service provider will ensure the integrity, security, and positive perception of the brand across …

CPV: 72000000 IT services: consulting, software development, Internet and support, 72250000 System and support services
áit fhorghníomhaithe:
Social Media Monitoring and Reputation protection Services
clárlann:
Bus Eireann/Irish Bus
uimhir dámhachtana:
0

1. Buyer

1.1 Buyer

Official name : Bus Eireann/Irish Bus
Legal type of the buyer : Organisation awarding a contract subsidised by a central government authority
Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : Social Media Monitoring and Reputation protection Services
Description : Bus Eireann require a service provider capable of delivering comprehensive social media monitoring, security alert management, fake account removal, and online reputation protection for the Bus Éireann brand, including Expressway and Bus Éireann, School Transport. The service provider will ensure the integrity, security, and positive perception of the brand across all social media and online platforms.
Procedure identifier : abda6961-18de-48a2-83a1-7b8d9a8e1f89
Type of procedure : Negotiated with prior publication of a call for competition / competitive with negotiation
The procedure is accelerated : no

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 72250000 System and support services

2.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland

2.1.3 Value

Estimated value excluding VAT : 425 000 Euro

2.1.4 General information

Legal basis :
Other

2.1.6 Grounds for exclusion

Sources of grounds for exclusion : Procurement Document

5. Lot

5.1 Lot technical ID : LOT-0001

Title : Social Media Monitoring and Reputation protection Services
Description : Bus Eireann require a service provider capable of delivering comprehensive social media monitoring, security alert management, fake account removal, and online reputation protection for the Bus Éireann brand, including Expressway and Bus Éireann, School Transport. The service provider will ensure the integrity, security, and positive perception of the brand across all social media and online platforms.
Internal identifier : 0

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 72250000 System and support services

5.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information :

5.1.3 Estimated duration

Duration : 4 Year

5.1.5 Value

Estimated value excluding VAT : 425 000 Euro

5.1.6 General information

Procurement Project not financed with EU Funds.
This procurement is also suitable for small and medium-sized enterprises (SMEs) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.9 Selection criteria

Sources of selection criteria : Procurement Document

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English
Deadline for requesting additional information : 19/09/2025 12:00 +01:00
Address of the procurement documents : https://buseireann.cso.coupahost.com

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Not allowed
Deadline for receipt of expressions of interest : 10/09/2025 12:00 +01:00
Deadline for receipt of requests to participate : 24/09/2025 12:00 +01:00

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland
Organisation providing offline access to the procurement documents : Bus Eireann/Irish Bus
Organisation providing more information on the review procedures : The High Court of Ireland
Organisation receiving requests to participate : Bus Eireann/Irish Bus
Organisation processing tenders : Bus Eireann/Irish Bus

8. Organisations

8.1 ORG-0001

Official name : Bus Eireann/Irish Bus
Registration number : 119570
Postal address : 21 Phibsboro Road, Dublin 7
Town : Dublin
Postcode : D07 X2AE
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents
Organisation receiving requests to participate
Organisation processing tenders

8.1 ORG-0002

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation
Organisation providing more information on the review procedures

8.1 ORG-0003

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

Notice information

Notice identifier/version : 918070f2-fc01-4aea-a603-26067aa9757d - 01
Form type : Competition
Notice type : Contract or concession notice – standard regime
Notice dispatch date : 03/09/2025 09:49 +01:00
Languages in which this notice is officially available : English
Notice publication number : 00576655-2025
OJ S issue number : 169/2025
Publication date : 04/09/2025