IN-services 02800 and relatives telephone (815 02 800 and 815 02 801)

The aim of the procurement is to enter into a new contract for IN services for routing calls to the police service telephone 02800 (hereafter called 02800) and a national contact number for relatives 815 02 800, hereafter called a relative telephone. 815 02 801 can be used in the …

CPV: 64000000 Postal and telecommunications services, 64200000 Telecommunications services, 64210000 Telephone and data transmission services, 64220000 Telecommunication services except telephone and data transmission services
áit fhorghníomhaithe:
IN-services 02800 and relatives telephone (815 02 800 and 815 02 801)
clárlann:
Politiets fellestjenester
uimhir dámhachtana:
23/279852

1. Buyer

1.1 Buyer

Official name : Politiets fellestjenester
Legal type of the buyer : Central government authority
Activity of the contracting authority : Public order and safety

2. Procedure

2.1 Procedure

Title : IN-services 02800 and relatives telephone (815 02 800 and 815 02 801)
Description : The aim of the procurement is to enter into a new contract for IN services for routing calls to the police service telephone 02800 (hereafter called 02800) and a national contact number for relatives 815 02 800, hereafter called a relative telephone. 815 02 801 can be used in the event of several simultaneous serious incidents. The procurement shall ensure that the public shall be able to communicate quickly and efficiently with the police, both daily and when serious crises or incidents occur.
Procedure identifier : 6acec845-20f0-4507-b783-1fe495c09cfb
Previous notice : 9ad7b0d6-8b35-4818-9cda-2fa910f93b79-01
Internal identifier : 23/279852
Type of procedure : Negotiated with prior publication of a call for competition / competitive with negotiation
The procedure is accelerated : no
Justification for the accelerated procedure :
Main features of the procedure : The procurement will be made in accordance with the Act from 17 June 2016 no. 73 on public procurements (the Procurement Act) and regulation 12 August 2016 no. 974 on public procurements (the Procurement Regulations), parts I and III (above the EEA threshold). The procurement procedure is a negotiated procedure, cf. the procurement regulations § 13-1 (2).

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 64000000 Postal and telecommunications services
Additional classification ( cpv ): 64200000 Telecommunications services
Additional classification ( cpv ): 64210000 Telephone and data transmission services
Additional classification ( cpv ): 64220000 Telecommunication services except telephone and data transmission services

2.1.2 Place of performance

Country : Norway
Anywhere in the given country

2.1.3 Value

Estimated value excluding VAT : 7 000 000 Norwegian krone

2.1.4 General information

Call for competition is terminated
Legal basis :
Directive 2014/24/EU

5. Lot

5.1 Lot technical ID : LOT-0000

Title : IN-services 02800 and relatives telephone (815 02 800 and 815 02 801)
Description : The aim of the procurement is to enter into a new contract for IN services for routing calls to the police service telephone 02800 (hereafter called 02800) and a national contact number for relatives 815 02 800, hereafter called a relative telephone. 815 02 801 can be used in the event of several simultaneous serious incidents. The procurement shall ensure that the public shall be able to communicate quickly and efficiently with the police, both daily and when serious crises or incidents occur.
Internal identifier : 23/279852

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 64000000 Postal and telecommunications services
Additional classification ( cpv ): 64200000 Telecommunications services
Additional classification ( cpv ): 64210000 Telephone and data transmission services
Additional classification ( cpv ): 64220000 Telecommunication services except telephone and data transmission services
Options :
Description of the options : The contract contains several options for expansions and changes to the delivery ́s functionality and scope. See annexes 1 points 4.6, 4.7 and 5.5 for further information.

5.1.2 Place of performance

Country : Norway
Anywhere in the given country
Additional information :

5.1.3 Estimated duration

Other duration : Unlimited

5.1.5 Value

Estimated value excluding VAT : 7 000 000 Norwegian krone

5.1.6 General information

Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.10 Award criteria

Criterion :
Type : Price
Name : Price
Description : The price will be evaluated based on the prices stated in Annex 6 Price and Price Terms and Annex 6 Annex 1 Price Form.
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 40
Criterion :
Type : Quality
Name : Quality
Description : The quality award criteria will be evaluated based on the tenderer ́s response to: o Annex 2 Annex 1 The tenderer ́s response to the Customer ́s requirement table and Annex 2 The tenderer ́s detailed response. o Annex 4: Service level o Annex 3: Project and progress plan for the establishment phase. o Annex 5: Administrative regulations
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 60
Description of the method to be used if weighting cannot be expressed by criteria :
Justification for not indicating the weighting of the award criteria :

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : Oslo tingrett -
Information about review deadlines : Only one tenderer participated in the competition. No waiting period.
Organisation providing more information on the review procedures : Politiets fellestjenester -

6. Results

Value of all contracts awarded in this notice : 7 950 000 Norwegian krone

6.1 Result lot ldentifier : LOT-0000

At least one winner was chosen.

6.1.2 Information about winners

Winner :
Official name : TELENOR NORGE AS
Tender :
Tender identifier : IN-tjenester 02800 og pårørendetelefon (815 02 800 og 815 02 801) - TELENOR NORGE AS
Identifier of lot or group of lots : LOT-0000
Value of the tender : 7 950 000 Norwegian krone
Subcontracting : Yes
Subcontracting value is known : no
Subcontracting percentage is known : yes
Percentage of subcontracting : 35
Contract information :
Identifier of the contract : 25/88304
Title : IN-services 02800 and relatives telephone (815 02 800 and 815 02 801) - TELENOR NORGE AS
Date on which the winner was chosen : 09/04/2025
Date of the conclusion of the contract : 29/04/2025

6.1.4 Statistical information

Summary of the review requests the buyer received :
Number of complainants : 0
Received tenders or requests to participate :
Type of received submissions : Requests to participate
Number of tenders or requests to participate received : 1
Type of received submissions : Tenders
Number of tenders or requests to participate received : 1
Range of tenders :
Value of the lowest admissible tender : 7 950 000 Norwegian krone
Value of the highest admissible tender : 7 950 000 Norwegian krone

8. Organisations

8.1 ORG-0001

Official name : Politiets fellestjenester
Registration number : 974761157
Department : Politiets fellestjenester
Postal address : Fridtjof Nansens vei 14
Town : OSLO
Postcode : 0369
Country subdivision (NUTS) : Oslo ( NO081 )
Country : Norway
Contact point : Jenny Forsberg
Telephone : +47 61318000
Internet address : http://www.politiet.no
Roles of this organisation :
Buyer
Organisation providing more information on the review procedures

8.1 ORG-0002

Official name : Oslo tingrett
Registration number : 926 725 939
Postal address : Postboks 2106 Vika
Town : OSLO
Postcode : 0125
Country subdivision (NUTS) : Oslo ( NO081 )
Country : Norway
Telephone : +47 22035200
Internet address : https://www.domstol.no/
Roles of this organisation :
Review organisation

8.1 ORG-0003

Official name : TELENOR NORGE AS
Size of the economic operator : Large
Registration number : NO976967631MVA
Postal address : SNARØYVEIEN 30
Town : FORNEBU
Postcode : 1360
Country subdivision (NUTS) : Oslo ( NO081 )
Country : Norway
Telephone : +47 91335132
Roles of this organisation :
Tenderer
Winner of these lots : LOT-0000
The winner is listed on a regulated market
Notice information
Notice identifier/version : df0a05f7-6134-4f0b-b984-85b241862b64 - 01
Form type : Result
Notice type : Contract or concession award notice – standard regime
Notice dispatch date : 08/05/2025 07:10 +00:00
Notice dispatch date (eSender) : 08/05/2025 07:17 +00:00
Languages in which this notice is officially available : English
Notice publication number : 00301073-2025
OJ S issue number : 90/2025
Publication date : 12/05/2025