UPSCALE Multinational survey

The UPSCALE (Unfolding the processes between user needs and health and welfare technology in socio-technical transition of health and care services) project tackles the organizing of future health and care services with the help of health and welfare technology (HWT). UPSCALE grabs onto the systemic nature of health and care …

CPV: 79311000 Services d'études
Délai:
15 août 2025 13:00
Type de délai:
Soumission d'offres
Lieu d'exécution:
UPSCALE Multinational survey
Service d'adjudication:
Lappeenrannan-Lahden teknillinen yliopisto LUT
Numéro d'adjudication:
565029

1. Buyer

1.1 Buyer

Official name : Lappeenrannan-Lahden teknillinen yliopisto LUT
Legal type of the buyer : Body governed by public law
Activity of the contracting authority : Education

2. Procedure

2.1 Procedure

Title : UPSCALE Multinational survey
Description : The UPSCALE (Unfolding the processes between user needs and health and welfare technology in socio-technical transition of health and care services) project tackles the organizing of future health and care services with the help of health and welfare technology (HWT). UPSCALE grabs onto the systemic nature of health and care services, by applying the socio-technical transitions approach to examining the organization of health and care services with the help of HWT. To achieve this, a broad citizens and other stakeholders’ consultation across Europe is necessary for better understanding the rationales and trends behind emergence and development of HWT use. This regards patients and other citizens as current or future HWT users as well as health and care providers, policymakers and businesses (such as technology suppliers). To assist in that effort, LUT University, the UPSCALE project’s coordinator, is seeking to hire a service provider to conduct an online multinational survey ideally involving 16 European countries (4 from each of Northern, Western, Eastern and Southern Europe). The survey provider should be responsible for recruiting respondents and/or inquiry panels, handling any language barriers via translations, as well as any technology barriers via an agnostic approach, for collecting data and performing any related pre-testing/validation, for hosting of collected data, and for its post-collection cleaning and/or statistical treatment. The service provider will also liaise closely and play a supportive role to the UPSCALE project partners, to ensure that the structure of the survey follows good practices.
Procedure identifier : 840d3a05-2ba3-423f-a8ee-bdaf63a277d4
Internal identifier : 565029
Type of procedure : Open
The procedure is accelerated : no
Justification for the accelerated procedure :
Main features of the procedure :

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79311000 Survey services

2.1.2 Place of performance

Anywhere

2.1.4 General information

Legal basis :
Directive 2014/24/EU

2.1.6 Grounds for exclusion

Analogous situation like bankruptcy under national law : The economic operator is in any analogous situation like bankruptcy arising from a similar procedure under national laws and regulations.
Bankruptcy : The economic operator is bankrupt.
Corruption : The economic operator itself or any person who is a member of its administrative, management or supervisory body or has powers of representation, decision or control therein has been the subject of a conviction by final judgment for corruption, by a conviction rendered at the most five years ago or in which an exclusion period set out directly in the conviction continues to be applicable.
Arrangement with creditors : The economic operator is in arrangement with creditors.
Participation in a criminal organisation : The economic operator itself or any person who is a member of its administrative, management or supervisory body or has powers of representation, decision or control therein has been the subject of a conviction by final judgment for participation in a criminal organisation, by a conviction rendered at the most five years ago or in which an exclusion period set out directly in the conviction continues to be applicable.
Agreements with other economic operators aimed at distorting competition : The economic operator has entered into agreements with other economic operators aimed at distorting competition.
Breaching of obligations in the fields of environmental law : The economic operator has breached its obligations in the field of environmental law.
Money laundering or terrorist financing : The economic operator itself or any person who is a member of its administrative, management or supervisory body or has powers of representation, decision or control therein has been the subject of a conviction by final judgment for money laundering or terrorist financing, by a conviction rendered at the most five years ago or in which an exclusion period set out directly in the conviction continues to be applicable.
Fraud : The economic operator itself or any person who is a member of its administrative, management or supervisory body or has powers of representation, decision or control therein has been the subject of a conviction by final judgment for fraud, by a conviction rendered at the most five years ago or in which an exclusion period set out directly in the conviction continues to be applicable.
Child labour and other forms of trafficking in human beings : The economic operator itself or any person who is a member of its administrative, management or supervisory body or has powers of representation, decision or control therein has been the subject of a conviction by final judgment for child labour and other forms of trafficking in human beings, by a conviction rendered at the most five years ago or in which an exclusion period set out directly in the conviction continues to be applicable.
Insolvency : The economic operator is the subject of insolvency or winding-up.
Breaching of obligations in the fields of labour law : The economic operator has breached its obligations in the field of labour law.
Assets being administered by liquidator : The assets of the economic operator are being administered by a liquidator or by the court.
Purely national exclusion grounds : Any person who is a member of the economic operator’s administrative, management or supervisory body or has powers of representation, decision or control therein has been the subject of a conviction by final judgment for work safety offence, working hours offence, work discrimination, extortionate work discrimination, violation of the right to organise or unauthorised use of foreign labour.
Conflict of interest due to its participation in the procurement procedure : The economic operator is aware of any conflict of interest, as indicated in national law, the relevant notice or the procurement documents due to its participation in the procurement procedure.
Direct or indirect involvement in the preparation of this procurement procedure : The economic operator or an undertaking related to it has advised the contracting authority or contracting entity or otherwise been involved in the preparation of the procurement procedure.
Guilty of grave professional misconduct : The economic operator is guilty of grave professional misconduct.
Early termination, damages or other comparable sanctions : The economic operator has experienced that a prior public contract, a prior contract with a contracting entity or a prior concession contract was terminated early, or that damages or other comparable sanctions were imposed in connection with that prior contract.
Breaching of obligations in the fields of social law : The economic operator has breached its obligations in the field of social law.
Payment of social security contributions : The economic operator has breached its obligations relating to the payment social security contributions, both in the country in which it is established and in Member State of the contracting authority or contracting entity if other than the country of establishment.
Business activities are suspended : The business activities of the economic operator are suspended.
Payment of taxes : The economic operator has breached its obligations relating to the payment of taxes, both in the country in which it is established and in Member State of the contracting authority or contracting entity if other than the country of establishment.
Terrorist offences or offences linked to terrorist activities : The economic operator itself or any person who is a member of its administrative, management or supervisory body or has powers of representation, decision or control therein has been the subject of a conviction by final judgment for terrorist offences or offences linked to terrorist activities, by a conviction rendered at the most five years ago or in which an exclusion period set out directly in the conviction continues to be applicable.

5. Lot

5.1 Lot technical ID : LOT-0000

Title : UPSCALE Multinational survey
Description : The UPSCALE (Unfolding the processes between user needs and health and welfare technology in socio-technical transition of health and care services) project tackles the organizing of future health and care services with the help of health and welfare technology (HWT). UPSCALE grabs onto the systemic nature of health and care services, by applying the socio-technical transitions approach to examining the organization of health and care services with the help of HWT. To achieve this, a broad citizens and other stakeholders’ consultation across Europe is necessary for better understanding the rationales and trends behind emergence and development of HWT use. This regards patients and other citizens as current or future HWT users as well as health and care providers, policymakers and businesses (such as technology suppliers). To assist in that effort, LUT University, the UPSCALE project’s coordinator, is seeking to hire a service provider to conduct an online multinational survey ideally involving 16 European countries (4 from each of Northern, Western, Eastern and Southern Europe). The survey provider should be responsible for recruiting respondents and/or inquiry panels, handling any language barriers via translations, as well as any technology barriers via an agnostic approach, for collecting data and performing any related pre-testing/validation, for hosting of collected data, and for its post-collection cleaning and/or statistical treatment. The service provider will also liaise closely and play a supportive role to the UPSCALE project partners, to ensure that the structure of the survey follows good practices.
Internal identifier : 565029

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79311000 Survey services
Options :
Description of the options : The contracting entity may make additional purchases from the selected supplier under this contract until 31 December 2026.

5.1.2 Place of performance

Anywhere
Additional information :

5.1.3 Estimated duration

Start date : 01/09/2025
Duration end date : 31/01/2026

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes
This procurement is also suitable for small and medium-sized enterprises (SMEs) : no

5.1.9 Selection criteria

Criterion :
Type : Economic and financial standing
Use of this criterion : Used
Criterion :
Type : Suitability to pursue the professional activity
Use of this criterion : Used
Criterion :
Type : Technical and professional ability
Use of this criterion : Used

5.1.10 Award criteria

Criterion :
Type : Price
Name : price
Description : price
Category of award weight criterion : Fixed value (total)
Award criterion number : 40
Criterion :
Type : Quality
Name : Quality
Description : quality
Category of award weight criterion : Fixed value (total)
Award criterion number : 60
Description of the method to be used if weighting cannot be expressed by criteria :
Justification for not indicating the weighting of the award criteria :

5.1.11 Procurement documents

Deadline for requesting additional information : 27/06/2025 09:00 +00:00

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Required
Tenderers may submit more than one tender : Not allowed
Deadline for receipt of tenders : 15/08/2025 13:00 +00:00
Deadline until which the tender must remain valid : 4 Month
Information about public opening :
Opening date : 18/08/2025 06:00 +00:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Electronic invoicing : Required
Electronic ordering will be used : yes
Electronic payment will be used : yes

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : Markkinaoikeus -

8. Organisations

8.1 ORG-0001

Official name : Lappeenrannan-Lahden teknillinen yliopisto LUT
Registration number : 0245904-2
Postal address : Yliopistonkatu 34
Town : Lappeenranta
Postcode : 53850
Country subdivision (NUTS) : Etelä-Karjala ( FI1C5 )
Country : Finland
Contact point : Procurement services
Telephone : +358 505399556
Internet address : http://www.lut.fi
Roles of this organisation :
Buyer

8.1 ORG-0002

Official name : Markkinaoikeus
Registration number : 3006157-6
Postal address : Radanrakentajantie 5
Town : Helsinki
Postcode : 00520
Country subdivision (NUTS) : Helsinki-Uusimaa ( FI1B1 )
Country : Finland
Telephone : +358 295643300
Roles of this organisation :
Review organisation

8.1 ORG-0003

Official name : Hansel Oy (Hilma)
Registration number : FI09880841
Postal address : Mannerheiminaukio 1a
Town : Helsinki
Postcode : 00100
Country subdivision (NUTS) : Helsinki-Uusimaa ( FI1B1 )
Country : Finland
Contact point : eSender
Telephone : 029 55 636 30
Roles of this organisation :
TED eSender
Notice information
Notice identifier/version : 9ac90389-affd-4df2-8269-8404b7944b39 - 01
Form type : Competition
Notice type : Contract or concession notice – standard regime
Notice dispatch date : 10/06/2025 07:51 +00:00
Notice dispatch date (eSender) : 10/06/2025 07:52 +00:00
Languages in which this notice is officially available : English
Notice publication number : 00374425-2025
OJ S issue number : 110/2025
Publication date : 11/06/2025