TEN2500144 - RFT For the provision, installation, hosting and support of a secure cloud-based Customer Relationship Management (CRM) System for Cavan County Council

TEN2500144 - RFT For the provision, installation, hosting and support of a secure cloud-based Customer Relationship Management (CRM) System with an integrated Digital Forms Platform, a Customer Web Portal and Booking System for Cavan County Council. Please Refer to Tender Documents for further details TEN2500144 - RFT For the provision, …

CPV: 22822000 Formulaires commerciaux, 30211300 Plates-formes informatiques, 34514700 Plate-forme mobile, 48222000 Logiciels de serveur web, 48445000 Logiciels de gestion de la relation clientèle, 72000000 Services de technologies de l'information, conseil, développement de logiciels, internet et appui, 72212445 Services de développement de logiciels de gestion des relations clientèle (CRM), 79342300 Services à la clientèle, 79342320 Services après-vente
Délai:
17 septembre 2025 12:00
Type de délai:
Soumission d'offres
Lieu d'exécution:
TEN2500144 - RFT For the provision, installation, hosting and support of a secure cloud-based Customer Relationship Management (CRM) System for Cavan County Council
Service d'adjudication:
Cavan County Council
Numéro d'adjudication:
0

1. Buyer

1.1 Buyer

Official name : Cavan County Council
Legal type of the buyer : Local authority
Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : TEN2500144 - RFT For the provision, installation, hosting and support of a secure cloud-based Customer Relationship Management (CRM) System for Cavan County Council
Description : TEN2500144 - RFT For the provision, installation, hosting and support of a secure cloud-based Customer Relationship Management (CRM) System with an integrated Digital Forms Platform, a Customer Web Portal and Booking System for Cavan County Council. Please Refer to Tender Documents for further details
Procedure identifier : d5e89462-2825-44cc-ae4c-f386b1ed5f24
Type of procedure : Open
The procedure is accelerated : no

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79342300 Customer services
Additional classification ( cpv ): 72212445 Customer Relation Management software development services
Additional classification ( cpv ): 48445000 Customer Relation Management software package
Additional classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 79342320 Customer-care services
Additional classification ( cpv ): 22822000 Business forms
Additional classification ( cpv ): 30211300 Computer platforms
Additional classification ( cpv ): 34514700 Mobile platforms
Additional classification ( cpv ): 48222000 Web server software package

2.1.2 Place of performance

Country subdivision (NUTS) : Border ( IE041 )
Country : Ireland

2.1.3 Value

Estimated value excluding VAT : 770 000 Euro

2.1.4 General information

Legal basis :
Directive 2014/24/EU

5. Lot

5.1 Lot technical ID : LOT-0001

Title : TEN2500144 - RFT For the provision, installation, hosting and support of a secure cloud-based Customer Relationship Management (CRM) System for Cavan County Council
Description : TEN2500144 - RFT For the provision, installation, hosting and support of a secure cloud-based Customer Relationship Management (CRM) System with an integrated Digital Forms Platform, a Customer Web Portal and Booking System for Cavan County Council. Please Refer to Tender Documents for further details
Internal identifier : 0

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79342300 Customer services
Additional classification ( cpv ): 72212445 Customer Relation Management software development services
Additional classification ( cpv ): 48445000 Customer Relation Management software package
Additional classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 79342320 Customer-care services
Additional classification ( cpv ): 22822000 Business forms
Additional classification ( cpv ): 30211300 Computer platforms
Additional classification ( cpv ): 34514700 Mobile platforms
Additional classification ( cpv ): 48222000 Web server software package

5.1.2 Place of performance

Country subdivision (NUTS) : Border ( IE041 )
Country : Ireland
Additional information :

5.1.3 Estimated duration

Duration : 7 Year

5.1.5 Value

Estimated value excluding VAT : 770 000 Euro

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English
Deadline for requesting additional information : 03/09/2025 12:00 +01:00

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Not allowed
Deadline for receipt of tenders : 17/09/2025 12:00 +01:00
Deadline until which the tender must remain valid : 12 Month
Information about public opening :
Opening date : 17/09/2025 12:30 +01:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : Not yet known
Electronic invoicing : Required
Electronic ordering will be used : yes
Electronic payment will be used : yes

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland
Organisation providing offline access to the procurement documents : Cavan County Council
Organisation providing more information on the review procedures : The High Court of Ireland
Organisation receiving requests to participate : Cavan County Council
Organisation processing tenders : Cavan County Council

8. Organisations

8.1 ORG-0001

Official name : Cavan County Council
Registration number : 47731481
Postal address : Cavan County Council, Cavan Courthouse, Farnham Street, Cavan, County Cavan
Town : Cavan
Postcode : H12 R6V2
Country subdivision (NUTS) : Border ( IE041 )
Country : Ireland
Telephone : +35349 4378366
Internet address : https://www.cavancoco.ie
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents
Organisation receiving requests to participate
Organisation processing tenders

8.1 ORG-0002

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation
Organisation providing more information on the review procedures

8.1 ORG-0003

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

Notice information

Notice identifier/version : 1161790a-b873-49fa-990f-278d1e9cbe7a - 01
Form type : Competition
Notice type : Contract or concession notice – standard regime
Notice dispatch date : 22/07/2025 10:07 +01:00
Languages in which this notice is officially available : English
Notice publication number : 00479856-2025
OJ S issue number : 139/2025
Publication date : 23/07/2025