Support and Development Services for Microsoft Dynamics 365 Customer Insights - Journeys

Tourism Ireland seeks a suitably qualified supplier to facilitate the Support and Development Services for Microsoft Dynamics 365 Customer Insights - Journeys.. The list of elements forming the Services [as detailed in the Specification/Brief] are indicative only, are not exhaustive and may be subject to change. In addition to the …

CPV: 48000000 Logiciels et systèmes d'information, 48445000 Logiciels de gestion de la relation clientèle, 64216000 Services de messagerie et d'information électroniques, 72000000 Services de technologies de l'information, conseil, développement de logiciels, internet et appui, 72212333 Services de développement de logiciels de gestion des contacts, 72212445 Services de développement de logiciels de gestion des relations clientèle (CRM), 72263000 Services d'implémentation de logiciels
Lieu d'exécution:
Support and Development Services for Microsoft Dynamics 365 Customer Insights - Journeys
Service d'adjudication:
Tourism Ireland CLG
Numéro d'adjudication:
0

1. Buyer

1.1 Buyer

Official name : Tourism Ireland CLG
Legal type of the buyer : Body governed by public law
Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : Support and Development Services for Microsoft Dynamics 365 Customer Insights - Journeys
Description : Tourism Ireland seeks a suitably qualified supplier to facilitate the Support and Development Services for Microsoft Dynamics 365 Customer Insights - Journeys.. The list of elements forming the Services [as detailed in the Specification/Brief] are indicative only, are not exhaustive and may be subject to change. In addition to the maintenance aspects required, the appointed supplier will provide for the support of the application and will also provide Tourism Ireland IT staff with the skills to enable in house configuration. The Contract Period will be for up to 5 years, subject to budget and annual performance review, and other factors. Annual renewal will be subject to satisfactory performance. It is anticipated that work under the Contract will commence in April 2025. PLEASE REFER TO THE CALL FOR TENDER DOCUMENTATION AVAILABLE FOR DOWNLOADING, FOR FURTHER DETAILS OF THE REQUIREMENTS.
Procedure identifier : c1e2c756-8f76-414e-af1b-80d4a0ee0938
Previous notice : 7f2b0387-a9d2-4d93-a4f4-4ff73f5aba7b-01
Type of procedure : Restricted
The procedure is accelerated : no

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 72263000 Software implementation services
Additional classification ( cpv ): 64216000 Electronic message and information services
Additional classification ( cpv ): 48000000 Software package and information systems
Additional classification ( cpv ): 72212445 Customer Relation Management software development services
Additional classification ( cpv ): 72212333 Contact management software development services
Additional classification ( cpv ): 48445000 Customer Relation Management software package

2.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland

2.1.3 Value

Estimated value excluding VAT : 440 000 Euro

2.1.4 General information

Legal basis :
Directive 2014/24/EU

5. Lot

5.1 Lot technical ID : LOT-0001

Title : Support and Development Services for Microsoft Dynamics 365 Customer Insights - Journeys
Description : Tourism Ireland seeks a suitably qualified supplier to facilitate the Support and Development Services for Microsoft Dynamics 365 Customer Insights - Journeys.. The list of elements forming the Services [as detailed in the Specification/Brief] are indicative only, are not exhaustive and may be subject to change. In addition to the maintenance aspects required, the appointed supplier will provide for the support of the application and will also provide Tourism Ireland IT staff with the skills to enable in house configuration. The Contract Period will be for up to 5 years, subject to budget and annual performance review, and other factors. Annual renewal will be subject to satisfactory performance. It is anticipated that work under the Contract will commence in April 2025. PLEASE REFER TO THE CALL FOR TENDER DOCUMENTATION AVAILABLE FOR DOWNLOADING, FOR FURTHER DETAILS OF THE REQUIREMENTS.
Internal identifier : 0

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 72263000 Software implementation services
Additional classification ( cpv ): 64216000 Electronic message and information services
Additional classification ( cpv ): 48000000 Software package and information systems
Additional classification ( cpv ): 72212445 Customer Relation Management software development services
Additional classification ( cpv ): 72212333 Contact management software development services
Additional classification ( cpv ): 48445000 Customer Relation Management software package

5.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information :

5.1.5 Value

Estimated value excluding VAT : 440 000 Euro

5.1.6 General information

Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.10 Award criteria

Criterion :
Type : Quality
Description : Qualitative Award Criteria - Proposed Team / Proposed Managed Services Offering / Proposed Knowledge Sharing Offering
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 50
Criterion :
Type : Cost
Description : Ultimate Cost
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 50

5.1.12 Terms of procurement

Information about review deadlines : Mandatory Standstill Period as per the CfT documentation

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland
Information about review deadlines : Mandatory Standstill Period as per the CfT documentation
Organisation providing offline access to the procurement documents : Tourism Ireland CLG

6. Results

Value of all contracts awarded in this notice : 435 000 Euro

6.1 Result lot ldentifier : LOT-0001

At least one winner was chosen.

6.1.2 Information about winners

Winner :
Official name : UNIPARTNER IT SERVICES S.A.
Tender :
Tender identifier : 000094904
Identifier of lot or group of lots : LOT-0001
Value of the tender : 435 000 Euro
The tender was ranked : yes
Rank in the list of winners : 1
The tender is a variant : no
Subcontracting : No
Contract information :
Identifier of the contract : 421646
Date of the conclusion of the contract : 21/05/2025

6.1.4 Statistical information

Received tenders or requests to participate :
Type of received submissions : Requests to participate
Number of tenders or requests to participate received : 8

8. Organisations

8.1 ORG-0001

Official name : Tourism Ireland CLG
Registration number : 336370
Postal address : 4th Floor - Bishop's Square, Redmond's Hill
Town : Dublin
Postcode : D02 TD99
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +35314763400
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents

8.1 ORG-0002

Official name : UNIPARTNER IT SERVICES S.A.
Registration number : 513662332
Postal address : Lagoas Park- Rua das Lagoas Pequenas, Edif. 5B – 5º Piso
Town : Porto Salvo
Postcode : 2740-245
Country subdivision (NUTS) : Área Metropolitana de Lisboa ( PT170 )
Country : Portugal
Roles of this organisation :
Tenderer
Winner of these lots : LOT-0001

8.1 ORG-0003

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation

8.1 ORG-0004

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

11. Notice information

11.1 Notice information

Notice identifier/version : ca1438c3-ba93-4aca-b9fb-a8eb12daa0bb - 01
Form type : Result
Notice type : Contract or concession award notice – standard regime
Notice dispatch date : 04/07/2025 17:23 +01:00
Languages in which this notice is officially available : English

11.2 Publication information

Notice publication number : 00441542-2025
OJ S issue number : 128/2025
Publication date : 08/07/2025