ServiceNow Consultancy Services - Contract Award

ServiceNow management, further development and consultancy services. ServiceNow management, further development and consultancy services.

CPV: 72266000 Services de conseil en logiciels, 72212781 Services de développement de logiciels de gestion des systèmes, 72227000 Services de conseil en intégration de logiciels, 72600000 Services d'assistance et de conseils informatiques, 73220000 Services de conseil en développement
Lieu d'exécution:
ServiceNow Consultancy Services - Contract Award
Service d'adjudication:
NORGES BANK
Numéro d'adjudication:
25/00451

1. Buyer

1.1 Buyer

Official name : NORGES BANK
Legal type of the buyer : Public undertaking
Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : ServiceNow Consultancy Services - Contract Award
Description : ServiceNow management, further development and consultancy services.
Procedure identifier : 7bbdbeb6-5081-4f70-8fc0-bee24a52bc97
Previous notice : 11145e26-e71f-4173-b869-0cf8bc115702-01
Internal identifier : 25/00451
Type of procedure : Open
The procedure is accelerated : no
Justification for the accelerated procedure :
Main features of the procedure : Norges Bank would like to enter into a framework agreement with up to 3 tenderers to cover the need for management, further development and consultancy services for the ServiceNow platform.

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72266000 Software consultancy services
Additional classification ( cpv ): 72212781 System management software development services
Additional classification ( cpv ): 72227000 Software integration consultancy services
Additional classification ( cpv ): 72600000 Computer support and consultancy services
Additional classification ( cpv ): 73220000 Development consultancy services

2.1.2 Place of performance

Country subdivision (NUTS) : Oslo ( NO081 )
Country : Norway

2.1.3 Value

Estimated value excluding VAT : 30 000 000 Norwegian krone

2.1.4 General information

Call for competition is terminated
Legal basis :
Directive 2014/24/EU
Anskaffelsesforskriften -

5. Lot

5.1 Lot technical ID : LOT-0000

Title : ServiceNow Consultancy Services - Contract Award
Description : ServiceNow management, further development and consultancy services.
Internal identifier : 25/00451

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72266000 Software consultancy services
Additional classification ( cpv ): 72212781 System management software development services
Additional classification ( cpv ): 72227000 Software integration consultancy services
Additional classification ( cpv ): 72600000 Computer support and consultancy services
Additional classification ( cpv ): 73220000 Development consultancy services

5.1.2 Place of performance

Country subdivision (NUTS) : Oslo ( NO081 )
Country : Norway
Additional information :

5.1.5 Value

Estimated value excluding VAT : 30 000 000 Norwegian krone

5.1.6 General information

Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.10 Award criteria

Criterion :
Type : Quality
Name : Quality
Description :
Weight (percentage, exact) : 70
Criterion :
Type : Price
Name : Price
Description :
Weight (percentage, exact) : 30
Description of the method to be used if weighting cannot be expressed by criteria :
Justification for not indicating the weighting of the award criteria :

5.1.15 Techniques

Framework agreement :
Framework agreement, with reopening of competition
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : Oslo Tingrett
Organisation signing the contract : NORGES BANK

6. Results

Value of all contracts awarded in this notice : 30 000 000 Norwegian krone

6.1 Result lot ldentifier : LOT-0000

At least one winner was chosen.

6.1.2 Information about winners

Winner :
Leader of tendering party :
Official name : KPMG AS (Hovedenhet) KPMG AS (Hovedenhet)
Tender :
Tender identifier : Rådgivning ServiceNow
Identifier of lot or group of lots : LOT-0000
Subcontracting value is known : no
Subcontracting percentage is known : no
Contract information :
Identifier of the contract : Rådgivning Service Now Rådgivning ServiceNow
Date on which the winner was chosen : 20/03/2025 20/03/2025
Date of the conclusion of the contract : 07/04/2025 07/04/2025
The contract is awarded within a framework agreement : no
Organisation signing the contract : NORGES BANK
Winner :
Official name : Sopra Steria AS (hovedenhet)
Tender :
Tender identifier : Rådgivning ServiceNow
Identifier of lot or group of lots : LOT-0000
Subcontracting value is known : no
Subcontracting percentage is known : no
Contract information :
Identifier of the contract : Rådgivning ServiceNow
Date on which the winner was chosen : 20/03/2025
Date of the conclusion of the contract : 07/04/2025
The contract is awarded within a framework agreement : no
Organisation signing the contract : NORGES BANK

6.1.4 Statistical information

Received tenders or requests to participate :
Type of received submissions : Tenders submitted electronically
Number of tenders or requests to participate received : 3
Type of received submissions : Tenders submitted electronically
Number of tenders or requests to participate received : 3

8. Organisations

8.1 ORG-0001

Official name : NORGES BANK
Registration number : 937884117
Postal address : Bankplassen 2
Town : OSLO
Postcode : 0151
Country subdivision (NUTS) : Oslo ( NO081 )
Country : Norway
Contact point : Anette Monshaugen
Telephone : +47 22316000
Internet address : http://www.norgesbank.no/
Roles of this organisation :
Buyer
Organisation signing the contract

8.1 ORG-0002

Official name : Oslo Tingrett
Registration number : 926725939
Town : Oslo
Country : Norway
Telephone : 22035200
Roles of this organisation :
Review organisation

8.1 ORG-0003

Official name : Sopra Steria AS (hovedenhet)
Registration number : 910909088
Postal address : Biskop Gunnerus' gate 14 A
Town : OSLO
Postcode : 0185
Country subdivision (NUTS) : Oslo ( NO081 )
Country : Norway
Contact point : Sopra Steria AS (hovedenhet)
Telephone : 22575600
Roles of this organisation :
Tenderer
Winner of these lots : LOT-0000

8.1 ORG-0004

Official name : KPMG AS (Hovedenhet)
Registration number : 935174627
Postal address : Sørkedalsveien 6
Town : OSLO
Postcode : 0369
Country subdivision (NUTS) : Oslo ( NO081 )
Country : Norway
Contact point : KPMG AS (Hovedenhet)
Telephone : 40639458
Fax : 22609604
Roles of this organisation :
Tenderer
Winner of these lots : LOT-0000

11. Notice information

11.1 Notice information

Notice identifier/version : 34f9bd7d-d400-423b-8f58-a019526c6d84 - 01
Form type : Result
Notice type : Contract or concession award notice – standard regime
Notice dispatch date : 08/04/2025 18:45 +00:00
Notice dispatch date (eSender) : 09/04/2025 07:07 +00:00
Languages in which this notice is officially available : English

11.2 Publication information

Notice publication number : 00233681-2025
OJ S issue number : 71/2025
Publication date : 10/04/2025