Request for Tenders for the provision of a Ticket Tracking System

This public procurement competition relates to the provision of a Ticket Tracking System and affiliate functionality to allow Revenue to modernise the internal handling of customer queries. This public procurement competition relates to the provision of a Ticket Tracking System and affiliate functionality to allow Revenue to modernise the internal …

CPV: 48000000 Logiciels et systèmes d'information, 72000000 Services de technologies de l'information, conseil, développement de logiciels, internet et appui, 72300000 Services de commutation de données, 72500000 Services informatiques, 72510000 Services de gestion relatifs à l'informatique, 72590000 Services informatiques professionnels
Délai:
13 août 2025 15:00
Type de délai:
Soumission d'offres
Lieu d'exécution:
Request for Tenders for the provision of a Ticket Tracking System
Service d'adjudication:
Office of the Revenue Commissioners_366
Numéro d'adjudication:
0

1. Buyer

1.1 Buyer

Official name : Office of the Revenue Commissioners_366
Legal type of the buyer : Body governed by public law, controlled by a central government authority
Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : Request for Tenders for the provision of a Ticket Tracking System
Description : This public procurement competition relates to the provision of a Ticket Tracking System and affiliate functionality to allow Revenue to modernise the internal handling of customer queries.
Procedure identifier : 6c5381bd-5866-4e2e-88b2-db03ebace856
Type of procedure : Open
The procedure is accelerated : no

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72510000 Computer-related management services
Additional classification ( cpv ): 72500000 Computer-related services
Additional classification ( cpv ): 72300000 Data services
Additional classification ( cpv ): 72590000 Computer-related professional services
Additional classification ( cpv ): 48000000 Software package and information systems
Additional classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support

2.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland

2.1.3 Value

Estimated value excluding VAT : 7 500 000 Euro

2.1.4 General information

Legal basis :
Directive 2014/24/EU

5. Lot

5.1 Lot technical ID : LOT-0001

Title : Request for Tenders for the provision of a Ticket Tracking System
Description : This public procurement competition relates to the provision of a Ticket Tracking System and affiliate functionality to allow Revenue to modernise the internal handling of customer queries.
Internal identifier : 0

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72510000 Computer-related management services
Additional classification ( cpv ): 72500000 Computer-related services
Additional classification ( cpv ): 72300000 Data services
Additional classification ( cpv ): 72590000 Computer-related professional services
Additional classification ( cpv ): 48000000 Software package and information systems
Additional classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support

5.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information :

5.1.3 Estimated duration

Start date : 03/11/2025
Other duration : Unknown

5.1.5 Value

Estimated value excluding VAT : 7 500 000 Euro

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Allowed
Deadline for receipt of tenders : 13/08/2025 15:00 +01:00
Deadline until which the tender must remain valid : 6 Month
Information about public opening :
Opening date : 13/08/2025 15:30 +01:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Electronic invoicing : Allowed
Electronic ordering will be used : yes
Electronic payment will be used : yes

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland
Information about review deadlines : 30 days
Organisation providing offline access to the procurement documents : Office of the Revenue Commissioners_366
Organisation receiving requests to participate : Office of the Revenue Commissioners_366
Organisation processing tenders : Office of the Revenue Commissioners_366

8. Organisations

8.1 ORG-0001

Official name : Office of the Revenue Commissioners_366
Registration number : 4000098F
Postal address : Dublin Castle
Town : Dublin 2
Postcode : D02 R940
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : 35316354000
Internet address : https://www.revenue.ie
Buyer profile : https://www.revenue.ie
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents
Organisation receiving requests to participate
Organisation processing tenders

8.1 ORG-0002

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation

8.1 ORG-0003

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

Notice information

Notice identifier/version : 212d07a9-933a-4c40-8cbd-71be1f413ad8 - 01
Form type : Competition
Notice type : Contract or concession notice – standard regime
Notice dispatch date : 02/07/2025 16:39 +01:00
Languages in which this notice is officially available : English
Notice publication number : 00436574-2025
OJ S issue number : 126/2025
Publication date : 04/07/2025