Request for Tenders for the Provision of a Telephony Softphone Solution

The Revenue Commissioners are tendering for a fully cloud based Telephony solution hosted on either public or private cloud in the EU. The proposed solution must be a Comreg recognised Telco to host a new 10,000 block of +353 1 xxxxxxx DDI number range which is required to migrate Revenue’s …

CPV: 48100000 Logiciels pour l'industrie, 48500000 Logiciels de communications et multimédias, 48600000 Logiciels de bases de données et d'exploitation, 48800000 Systèmes d'information et serveurs, 72300000 Services de commutation de données, 72400000 Services internet, 72500000 Services informatiques, 72700000 Services de réseaux informatiques
Délai:
27 août 2025 12:00
Type de délai:
Soumission d'offres
Lieu d'exécution:
Request for Tenders for the Provision of a Telephony Softphone Solution
Service d'adjudication:
Office of the Revenue Commissioners_366
Numéro d'adjudication:
0

1. Buyer

1.1 Buyer

Official name : Office of the Revenue Commissioners_366
Legal type of the buyer : Body governed by public law, controlled by a central government authority
Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : Request for Tenders for the Provision of a Telephony Softphone Solution
Description : The Revenue Commissioners are tendering for a fully cloud based Telephony solution hosted on either public or private cloud in the EU. The proposed solution must be a Comreg recognised Telco to host a new 10,000 block of +353 1 xxxxxxx DDI number range which is required to migrate Revenue’s 7000+ staff from current regional DDI’s.
Procedure identifier : b78bf0e3-24d8-4376-bdcf-c0840464657e
Type of procedure : Open
The procedure is accelerated : no

2.1.1 Purpose

Main nature of the contract : Supplies
Main classification ( cpv ): 48500000 Communication and multimedia software package
Additional classification ( cpv ): 48800000 Information systems and servers
Additional classification ( cpv ): 48600000 Database and operating software package
Additional classification ( cpv ): 48100000 Industry specific software package
Additional classification ( cpv ): 72700000 Computer network services
Additional classification ( cpv ): 72500000 Computer-related services
Additional classification ( cpv ): 72400000 Internet services
Additional classification ( cpv ): 72300000 Data services

2.1.2 Place of performance

Country : Ireland
Anywhere in the given country

2.1.3 Value

Estimated value excluding VAT : 1 600 000 Euro

2.1.4 General information

Legal basis :
Directive 2014/24/EU

5. Lot

5.1 Lot technical ID : LOT-0001

Title : Request for Tenders for the Provision of a Telephony Softphone Solution
Description : The Revenue Commissioners are tendering for a fully cloud based Telephony solution hosted on either public or private cloud in the EU. The proposed solution must be a Comreg recognised Telco to host a new 10,000 block of +353 1 xxxxxxx DDI number range which is required to migrate Revenue’s 7000+ staff from current regional DDI’s.
Internal identifier : 0

5.1.1 Purpose

Main nature of the contract : Supplies
Main classification ( cpv ): 48500000 Communication and multimedia software package
Additional classification ( cpv ): 48800000 Information systems and servers
Additional classification ( cpv ): 48600000 Database and operating software package
Additional classification ( cpv ): 48100000 Industry specific software package
Additional classification ( cpv ): 72700000 Computer network services
Additional classification ( cpv ): 72500000 Computer-related services
Additional classification ( cpv ): 72400000 Internet services
Additional classification ( cpv ): 72300000 Data services

5.1.2 Place of performance

Country : Ireland
Anywhere in the given country
Additional information :

5.1.3 Estimated duration

Duration : 72 Month

5.1.5 Value

Estimated value excluding VAT : 1 600 000 Euro

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English
Deadline for requesting additional information : 15/08/2025 12:00 +01:00

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Allowed
Deadline for receipt of tenders : 27/08/2025 12:00 +01:00
Deadline until which the tender must remain valid : 6 Month
Information about public opening :
Opening date : 27/08/2025 12:30 +01:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : Not yet known
Electronic invoicing : Allowed
Electronic ordering will be used : yes
Electronic payment will be used : yes

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland
Organisation providing offline access to the procurement documents : Office of the Revenue Commissioners_366
Organisation providing more information on the review procedures : The High Court of Ireland
Organisation receiving requests to participate : Office of the Revenue Commissioners_366
Organisation processing tenders : Office of the Revenue Commissioners_366

8. Organisations

8.1 ORG-0001

Official name : Office of the Revenue Commissioners_366
Registration number : 400098F
Postal address : Dublin Castle
Town : Dublin 2
Postcode : D02 R940
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 (1) 6475000
Internet address : https://www.revenue.ie
Buyer profile : https://www.revenue.ie
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents
Organisation receiving requests to participate
Organisation processing tenders

8.1 ORG-0002

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation
Organisation providing more information on the review procedures

8.1 ORG-0003

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

Notice information

Notice identifier/version : dc2f6e68-2b71-4793-806e-af0ee04ff5ea - 01
Form type : Competition
Notice type : Contract or concession notice – standard regime
Notice dispatch date : 23/07/2025 16:55 +01:00
Languages in which this notice is officially available : English
Notice publication number : 00487209-2025
OJ S issue number : 141/2025
Publication date : 25/07/2025