Provision of support, maintenance and development services, for a Pobal External Collaboration solution and associated support and services

Pobal (The Contracting Authority) seeks to establish a single party framework agreement with a suitably qualified tenderer for the provision of hosting, licencing, support, maintenance and development services, for the Contracting Authority’s External Collaboration solution, and associated support and services as per the specific requirements outlined below. Tenderers must be …

CPV: 72000000 Services de technologies de l'information, conseil, développement de logiciels, internet et appui, 72100000 Services de conseil en matériel informatique, 72200000 Services de programmation et de conseil en logiciels, 72500000 Services informatiques, 72600000 Services d'assistance et de conseils informatiques, 72700000 Services de réseaux informatiques, 48000000 Logiciels et systèmes d'information
Lieu d'exécution:
Provision of support, maintenance and development services, for a Pobal External Collaboration solution and associated support and services
Service d'adjudication:
Pobal
Numéro d'adjudication:
0

1. Buyer

1.1 Buyer

Official name : Pobal
Legal type of the buyer : Body governed by public law
Activity of the contracting authority : Social protection

2. Procedure

2.1 Procedure

Title : Provision of support, maintenance and development services, for a Pobal External Collaboration solution and associated support and services
Description : Pobal (The Contracting Authority) seeks to establish a single party framework agreement with a suitably qualified tenderer for the provision of hosting, licencing, support, maintenance and development services, for the Contracting Authority’s External Collaboration solution, and associated support and services as per the specific requirements outlined below. Tenderers must be capable of supporting the existing solution, facilitate the expansion of the present functionality, and also have proven capability to support the Contracting Authority with potential future enhancements such as AI technology. The Contracting Authority has a requirement to continue support for their existing External Collaboration solution – only Extranet User Manager (EUM) service is used at the moment. The Contracting Authority uses EUM to enable an external set of users (approx. 30,000) to access training for the Better Start programme on the Contracting Authority’s in-house Learning Management System (LMS). Better Start National Early Years Quality Development is a national initiative established by the Department of Children, Equality, Disability, Integration and Youth. Better Start promotes quality and inclusion in Early Learning and Care (ELC) settings for children from birth to six years of age in Ireland – the Contracting Authority coordinates the delivery of Continuing Professional Development to the 30,000 people involved in the Early Learning and Care sector via the LMS system, all year round. The EUM service is also used to enable access for other business systems that the Contracting Authority manage. In these cases, we are using the EUM service to allow external users to register for access to cloud CRM systems (Power Platform systems in this instance). This may grow over time as the Contracting Authority implement more CRM systems for clients. The Contracting Authority have a central ICT team to manage all technical services and will be the recipients of this service. The initial contract is to manage, develop and monitor the current External Collaboration solution; increase the usage and functionality of the External Collaboration solution for a period of two (2) years. The full list of requirements are contained within the tender documents. All responses must be uploaded in a ZIP FILE format.
Procedure identifier : 6dc7a7a1-3772-4852-9bc8-e33bb31a3ab5
Type of procedure : Open
The procedure is accelerated : no
Justification for the accelerated procedure :
Main features of the procedure : As no admissible tenders were received, Pobal will now use the procedure under Art. 32 of Directive 2014/24/EU.

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 72100000 Hardware consultancy services
Additional classification ( cpv ): 72200000 Software programming and consultancy services
Additional classification ( cpv ): 72500000 Computer-related services
Additional classification ( cpv ): 72600000 Computer support and consultancy services
Additional classification ( cpv ): 72700000 Computer network services
Additional classification ( cpv ): 48000000 Software package and information systems

2.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland

2.1.3 Value

Estimated value excluding VAT : 1 000 000 Euro
Maximum value of the framework agreement : 1 000 000 Euro

2.1.4 General information

Legal basis :
Directive 2014/24/EU

5. Lot

5.1 Lot technical ID : LOT-0001

Title : Provision of support, maintenance and development services, for a Pobal External Collaboration solution and associated support and services
Description : Pobal (The Contracting Authority) seeks to establish a single party framework agreement with a suitably qualified tenderer for the provision of hosting, licencing, support, maintenance and development services, for the Contracting Authority’s External Collaboration solution, and associated support and services as per the specific requirements outlined below. Tenderers must be capable of supporting the existing solution, facilitate the expansion of the present functionality, and also have proven capability to support the Contracting Authority with potential future enhancements such as AI technology. The Contracting Authority has a requirement to continue support for their existing External Collaboration solution – only Extranet User Manager (EUM) service is used at the moment. The Contracting Authority uses EUM to enable an external set of users (approx. 30,000) to access training for the Better Start programme on the Contracting Authority’s in-house Learning Management System (LMS). Better Start National Early Years Quality Development is a national initiative established by the Department of Children, Equality, Disability, Integration and Youth. Better Start promotes quality and inclusion in Early Learning and Care (ELC) settings for children from birth to six years of age in Ireland – the Contracting Authority coordinates the delivery of Continuing Professional Development to the 30,000 people involved in the Early Learning and Care sector via the LMS system, all year round. The EUM service is also used to enable access for other business systems that the Contracting Authority manage. In these cases, we are using the EUM service to allow external users to register for access to cloud CRM systems (Power Platform systems in this instance). This may grow over time as the Contracting Authority implement more CRM systems for clients. The Contracting Authority have a central ICT team to manage all technical services and will be the recipients of this service. The initial contract is to manage, develop and monitor the current External Collaboration solution; increase the usage and functionality of the External Collaboration solution for a period of two (2) years. The full list of requirements are contained within the tender documents. All responses must be uploaded in a ZIP FILE format.
Internal identifier : 0

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 72100000 Hardware consultancy services
Additional classification ( cpv ): 72200000 Software programming and consultancy services
Additional classification ( cpv ): 72500000 Computer-related services
Additional classification ( cpv ): 72600000 Computer support and consultancy services
Additional classification ( cpv ): 72700000 Computer network services
Additional classification ( cpv ): 48000000 Software package and information systems

5.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information :

5.1.3 Estimated duration

Duration : 7 Year

5.1.5 Value

Estimated value excluding VAT : 1 000 000 Euro

5.1.6 General information

Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : Reduction of environmental impacts
Description : Award Criterion G - Specific Environmental Measures: Tenderers are invited to present specific proposals for implementing best practice environmental management measures in the provision of the services as outlined in this Request for Tender (RFT). This may include but is not limited to the use of environmentally friendly products, waste management, application of circular economy principles, energy management etc. Marks will be awarded based on the scope, level of detail and verifiability of the measures including the application of any in-house or 3rd party certified environmental or sustainability management solutions. Tenderers must also outline who will be responsible for the management / monitoring of the sustainability agenda within their organisation.
Approach to reducing environmental impacts : Other
Green Procurement Criteria : Other Green Public Procurement criteria

5.1.10 Award criteria

Criterion :
Type : Cost
Name :
Description : Cost (20%)
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 20
Criterion :
Type : Quality
Name :
Description : Qualitative criteria: - Criterion B) Fitness for Purpose of Proposed Service Design and Delivery 35% - Criterion C) Management and maintenance of Ongoing Compliance – Hosting 5% - Criterion D) Management and maintenance of Ongoing Compliance – Quality Assurance 5% - Criterion E) Quality and Expertise of the Team and Proposals for Team and Contract Management 15% - Criterion F) Management of Licencing 15% - Criterion G) Specific Environmental Measures 5%
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 80
Description of the method to be used if weighting cannot be expressed by criteria :
Justification for not indicating the weighting of the award criteria :

5.1.12 Terms of procurement

Information about review deadlines : In line with S.I. 130/2010

5.1.15 Techniques

Framework agreement :
Framework agreement, without reopening of competition
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland -
Information about review deadlines : In line with S.I. 130/2010
Organisation providing offline access to the procurement documents : Pobal -

6. Results

6.1 Result lot ldentifier : LOT-0001

No winner was chosen and the competition is closed.
The reason why a winner was not chosen : All tenders, requests to participate or projects were withdrawn or found inadmissible

6.1.4 Statistical information

Received tenders or requests to participate :
Type of received submissions : Tenders
Number of tenders or requests to participate received : 1

8. Organisations

8.1 ORG-0001

Official name : Pobal
Registration number : not available
Postal address : Holbrook House, Holles Street, Dublin 2,
Town : Dublin
Postcode : D02 EY84
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 015117000
Internet address : https://www.pobal.ie/
Buyer profile : https://www.pobal.ie/
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents

8.1 ORG-0002

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation

8.1 ORG-0003

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

11. Notice information

11.1 Notice information

Notice identifier/version : ce80e934-a780-4b2e-9efe-8f151fbac207 - 01
Form type : Result
Notice type : Contract or concession award notice – standard regime
Notice dispatch date : 04/04/2025 11:49 +01:00
Languages in which this notice is officially available : English

11.2 Publication information

Notice publication number : 00221139-2025
OJ S issue number : 68/2025
Publication date : 07/04/2025