Provision of a Managed Service and Helpdesk Facility for the PeopleSoft HRMS and CRM Solutions

The National Shared Services Office is seeking tender responses for the provision of a Managed Service and Helpdesk Facility for the PeopleSoft HRMS and CRM Solutions. The National Shared Services Office is seeking tender responses for the provision of a Managed Service and Helpdesk Facility for the PeopleSoft HRMS and …

CPV: 72220000 Services de conseil en systèmes informatiques et conseils techniques, 72000000 Services de technologies de l'information, conseil, développement de logiciels, internet et appui, 72253200 Services d'assistance relative aux systèmes, 72253100 Services d'aide aux utilisateurs, 72253000 Services d'aide aux utilisateurs et services d'assistance, 72500000 Services informatiques
Délai:
19 septembre 2025 00:00
Type de délai:
Soumission d'offres
Lieu d'exécution:
Provision of a Managed Service and Helpdesk Facility for the PeopleSoft HRMS and CRM Solutions
Service d'adjudication:
National Shared Services Office
Numéro d'adjudication:
0

1. Buyer

1.1 Buyer

Official name : National Shared Services Office
Legal type of the buyer : Central government authority
Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : Provision of a Managed Service and Helpdesk Facility for the PeopleSoft HRMS and CRM Solutions
Description : The National Shared Services Office is seeking tender responses for the provision of a Managed Service and Helpdesk Facility for the PeopleSoft HRMS and CRM Solutions.
Procedure identifier : 79d53d3b-306a-4cbe-aa15-76ab43304aa1
Type of procedure : Open
The procedure is accelerated : no

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72220000 Systems and technical consultancy services
Additional classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 72253200 Systems support services
Additional classification ( cpv ): 72253100 Helpdesk services
Additional classification ( cpv ): 72253000 Helpdesk and support services
Additional classification ( cpv ): 72500000 Computer-related services

2.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland

2.1.3 Value

Estimated value excluding VAT : 13 000 000 Euro

2.1.4 General information

Legal basis :
Directive 2014/24/EU

5. Lot

5.1 Lot technical ID : LOT-0001

Title : Provision of a Managed Service and Helpdesk Facility for the PeopleSoft HRMS and CRM Solutions
Description : The National Shared Services Office is seeking tender responses for the provision of a Managed Service and Helpdesk Facility for the PeopleSoft HRMS and CRM Solutions.
Internal identifier : 0

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72220000 Systems and technical consultancy services
Additional classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 72253200 Systems support services
Additional classification ( cpv ): 72253100 Helpdesk services
Additional classification ( cpv ): 72253000 Helpdesk and support services
Additional classification ( cpv ): 72500000 Computer-related services

5.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information :

5.1.3 Estimated duration

Duration : 60 Month

5.1.5 Value

Estimated value excluding VAT : 13 000 000 Euro

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English
Deadline for requesting additional information : 10/09/2025 00:00 +01:00

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Allowed
Deadline for receipt of tenders : 19/09/2025 00:00 +01:00
Deadline until which the tender must remain valid : 3 Month
Information about public opening :
Opening date : 19/09/2025 00:30 +01:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Electronic invoicing : Allowed
Electronic ordering will be used : no
Electronic payment will be used : yes

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland
Organisation providing offline access to the procurement documents : National Shared Services Office
Organisation providing more information on the review procedures : The High Court of Ireland
Organisation receiving requests to participate : National Shared Services Office
Organisation processing tenders : National Shared Services Office

8. Organisations

8.1 ORG-0001

Official name : National Shared Services Office
Registration number : 9849665s
Postal address : National Shared Services Office, Trinity Point, 10/11 South Leinster Street, Dublin 2, D02 EF85
Town : Dublin
Postcode : D02 EF85
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : 017738566
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents
Organisation receiving requests to participate
Organisation processing tenders

8.1 ORG-0002

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation
Organisation providing more information on the review procedures

8.1 ORG-0003

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

Notice information

Notice identifier/version : 8cc3bee4-d2b7-4387-b65b-ae749f0d07fb - 01
Form type : Competition
Notice type : Contract or concession notice – standard regime
Notice dispatch date : 14/08/2025 16:28 +01:00
Languages in which this notice is officially available : English
Notice publication number : 00540660-2025
OJ S issue number : 157/2025
Publication date : 19/08/2025