ICT Managed Services Provider(s) - five lots

ICT Managed Services Provider(s) - five lots. ICT Managed Services Provider(s) - five lots. ICT Managed Services Provider(s) - five lots. ICT Managed Services Provider(s) - five lots. ICT Managed Services Provider(s) - five lots. ICT Managed Services Provider(s) - five lots.

CPV: 72222300 Services de technologies de l'information, 32524000 Système de télécommunications, 64200000 Services de télécommunications, 72590000 Services informatiques professionnels, 48800000 Systèmes d'information et serveurs, 48900000 Logiciels et systèmes informatiques divers, 72000000 Services de technologies de l'information, conseil, développement de logiciels, internet et appui, 72100000 Services de conseil en matériel informatique, 72200000 Services de programmation et de conseil en logiciels, 72253000 Services d'aide aux utilisateurs et services d'assistance, 72253100 Services d'aide aux utilisateurs, 72300000 Services de commutation de données, 72400000 Services internet, 72600000 Services d'assistance et de conseils informatiques, 72610000 Services d'assistance informatique, 72611000 Services d'assistance technique informatique, 72700000 Services de réseaux informatiques, 72910000 Services de secours informatique, 72900000 Services de secours informatique et services informatiques de conversion de catalogues, 79820000 Services relatifs à l'impression, 32412100 Réseau de télécommunications, 72710000 Services de réseau local
Délai:
30 septembre 2025 12:00
Type de délai:
Soumission d'offres
Lieu d'exécution:
ICT Managed Services Provider(s) - five lots
Service d'adjudication:
the Irish Aviation Authority
Numéro d'adjudication:
1

1. Buyer

1.1 Buyer

Official name : the Irish Aviation Authority
Legal type of the buyer : Body governed by public law
Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : ICT Managed Services Provider(s) - five lots
Description : ICT Managed Services Provider(s) - five lots.
Procedure identifier : d902334c-83b8-4bb6-9533-7cf7bdff5b17
Type of procedure : Open
The procedure is accelerated : no

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72222300 Information technology services
Additional classification ( cpv ): 32524000 Telecommunications system
Additional classification ( cpv ): 64200000 Telecommunications services
Additional classification ( cpv ): 72590000 Computer-related professional services
Additional classification ( cpv ): 48800000 Information systems and servers
Additional classification ( cpv ): 48900000 Miscellaneous software package and computer systems
Additional classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 72100000 Hardware consultancy services
Additional classification ( cpv ): 72200000 Software programming and consultancy services
Additional classification ( cpv ): 72253000 Helpdesk and support services
Additional classification ( cpv ): 72253100 Helpdesk services
Additional classification ( cpv ): 72300000 Data services
Additional classification ( cpv ): 72400000 Internet services
Additional classification ( cpv ): 72600000 Computer support and consultancy services
Additional classification ( cpv ): 72610000 Computer support services
Additional classification ( cpv ): 72611000 Technical computer support services
Additional classification ( cpv ): 72700000 Computer network services
Additional classification ( cpv ): 72910000 Computer back-up services
Additional classification ( cpv ): 72900000 Computer back-up and catalogue conversion services
Additional classification ( cpv ): 79820000 Services related to printing
Additional classification ( cpv ): 32412100 Telecommunications network
Additional classification ( cpv ): 72710000 Local area network services

2.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland

2.1.3 Value

Estimated value excluding VAT : 0 Euro

2.1.4 General information

Legal basis :
Directive 2014/24/EU

2.1.5 Terms of procurement

Terms of submission :
Maximum number of lots for which one tenderer can submit tenders : 5
The tenderer must submit tenders for all lots
Terms of contract :
Maximum number of lots for which contracts can be awarded to one tenderer : 5

5. Lot

5.1 Lot technical ID : LOT-0001

Title : IT Operations and Helpdesk
Description : ICT Managed Services Provider(s) - five lots.
Internal identifier : 1

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72222300 Information technology services
Additional classification ( cpv ): 32524000 Telecommunications system
Additional classification ( cpv ): 64200000 Telecommunications services
Additional classification ( cpv ): 72590000 Computer-related professional services
Additional classification ( cpv ): 48800000 Information systems and servers
Additional classification ( cpv ): 48900000 Miscellaneous software package and computer systems
Additional classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 72100000 Hardware consultancy services
Additional classification ( cpv ): 72200000 Software programming and consultancy services
Additional classification ( cpv ): 72253000 Helpdesk and support services
Additional classification ( cpv ): 72253100 Helpdesk services
Additional classification ( cpv ): 72300000 Data services
Additional classification ( cpv ): 72400000 Internet services
Additional classification ( cpv ): 72600000 Computer support and consultancy services
Additional classification ( cpv ): 72610000 Computer support services
Additional classification ( cpv ): 72611000 Technical computer support services
Additional classification ( cpv ): 72700000 Computer network services
Additional classification ( cpv ): 72910000 Computer back-up services
Additional classification ( cpv ): 72900000 Computer back-up and catalogue conversion services
Additional classification ( cpv ): 79820000 Services related to printing
Additional classification ( cpv ): 32412100 Telecommunications network
Additional classification ( cpv ): 72710000 Local area network services

5.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information :

5.1.3 Estimated duration

Duration : 60 Month

5.1.5 Value

Estimated value excluding VAT : 0 Euro

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English
Deadline for requesting additional information : 23/09/2025 17:00 +01:00

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Not allowed
Deadline for receipt of tenders : 30/09/2025 12:00 +01:00
Deadline until which the tender must remain valid : 180 Day
Information about public opening :
Opening date : 30/09/2025 12:30 +01:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Electronic invoicing : Allowed
Electronic ordering will be used : yes
Electronic payment will be used : yes

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland
Organisation providing offline access to the procurement documents : the Irish Aviation Authority
Organisation providing more information on the review procedures : The High Court of Ireland
Organisation receiving requests to participate : the Irish Aviation Authority
Organisation processing tenders : the Irish Aviation Authority

5.1 Lot technical ID : LOT-0002

Title : Network and Security
Description : ICT Managed Services Provider(s) - five lots.
Internal identifier : 2

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72222300 Information technology services
Additional classification ( cpv ): 32524000 Telecommunications system
Additional classification ( cpv ): 64200000 Telecommunications services
Additional classification ( cpv ): 72590000 Computer-related professional services
Additional classification ( cpv ): 48800000 Information systems and servers
Additional classification ( cpv ): 48900000 Miscellaneous software package and computer systems
Additional classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 72100000 Hardware consultancy services
Additional classification ( cpv ): 72200000 Software programming and consultancy services
Additional classification ( cpv ): 72253000 Helpdesk and support services
Additional classification ( cpv ): 72253100 Helpdesk services
Additional classification ( cpv ): 72300000 Data services
Additional classification ( cpv ): 72400000 Internet services
Additional classification ( cpv ): 72600000 Computer support and consultancy services
Additional classification ( cpv ): 72610000 Computer support services
Additional classification ( cpv ): 72611000 Technical computer support services
Additional classification ( cpv ): 72700000 Computer network services
Additional classification ( cpv ): 72910000 Computer back-up services
Additional classification ( cpv ): 72900000 Computer back-up and catalogue conversion services
Additional classification ( cpv ): 79820000 Services related to printing
Additional classification ( cpv ): 32412100 Telecommunications network
Additional classification ( cpv ): 72710000 Local area network services

5.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information :

5.1.3 Estimated duration

Duration : 60 Month

5.1.5 Value

Estimated value excluding VAT : 0 Euro

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English
Deadline for requesting additional information : 23/09/2025 17:00 +01:00

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Not allowed
Deadline for receipt of tenders : 30/09/2025 12:00 +01:00
Deadline until which the tender must remain valid : 180 Day
Information about public opening :
Opening date : 30/09/2025 12:30 +01:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Electronic invoicing : Allowed
Electronic ordering will be used : yes
Electronic payment will be used : yes

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland
Organisation providing offline access to the procurement documents : the Irish Aviation Authority
Organisation providing more information on the review procedures : The High Court of Ireland
Organisation receiving requests to participate : the Irish Aviation Authority
Organisation processing tenders : the Irish Aviation Authority

5.1 Lot technical ID : LOT-0003

Title : Security Monitoring
Description : ICT Managed Services Provider(s) - five lots.
Internal identifier : 3

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72222300 Information technology services
Additional classification ( cpv ): 32524000 Telecommunications system
Additional classification ( cpv ): 64200000 Telecommunications services
Additional classification ( cpv ): 72590000 Computer-related professional services
Additional classification ( cpv ): 48800000 Information systems and servers
Additional classification ( cpv ): 48900000 Miscellaneous software package and computer systems
Additional classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 72100000 Hardware consultancy services
Additional classification ( cpv ): 72200000 Software programming and consultancy services
Additional classification ( cpv ): 72253000 Helpdesk and support services
Additional classification ( cpv ): 72253100 Helpdesk services
Additional classification ( cpv ): 72300000 Data services
Additional classification ( cpv ): 72400000 Internet services
Additional classification ( cpv ): 72600000 Computer support and consultancy services
Additional classification ( cpv ): 72610000 Computer support services
Additional classification ( cpv ): 72611000 Technical computer support services
Additional classification ( cpv ): 72700000 Computer network services
Additional classification ( cpv ): 72910000 Computer back-up services
Additional classification ( cpv ): 72900000 Computer back-up and catalogue conversion services
Additional classification ( cpv ): 79820000 Services related to printing
Additional classification ( cpv ): 32412100 Telecommunications network
Additional classification ( cpv ): 72710000 Local area network services

5.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information :

5.1.3 Estimated duration

Duration : 60 Month

5.1.5 Value

Estimated value excluding VAT : 0 Euro

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English
Deadline for requesting additional information : 23/09/2025 17:00 +01:00

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Not allowed
Deadline for receipt of tenders : 30/09/2025 12:00 +01:00
Deadline until which the tender must remain valid : 180 Day
Information about public opening :
Opening date : 30/09/2025 12:30 +01:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Electronic invoicing : Allowed
Electronic ordering will be used : yes
Electronic payment will be used : yes

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland
Organisation providing offline access to the procurement documents : the Irish Aviation Authority
Organisation providing more information on the review procedures : The High Court of Ireland
Organisation receiving requests to participate : the Irish Aviation Authority
Organisation processing tenders : the Irish Aviation Authority

5.1 Lot technical ID : LOT-0004

Title : Managed Print
Description : ICT Managed Services Provider(s) - five lots.
Internal identifier : 4

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72222300 Information technology services
Additional classification ( cpv ): 32524000 Telecommunications system
Additional classification ( cpv ): 64200000 Telecommunications services
Additional classification ( cpv ): 72590000 Computer-related professional services
Additional classification ( cpv ): 48800000 Information systems and servers
Additional classification ( cpv ): 48900000 Miscellaneous software package and computer systems
Additional classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 72100000 Hardware consultancy services
Additional classification ( cpv ): 72200000 Software programming and consultancy services
Additional classification ( cpv ): 72253000 Helpdesk and support services
Additional classification ( cpv ): 72253100 Helpdesk services
Additional classification ( cpv ): 72300000 Data services
Additional classification ( cpv ): 72400000 Internet services
Additional classification ( cpv ): 72600000 Computer support and consultancy services
Additional classification ( cpv ): 72610000 Computer support services
Additional classification ( cpv ): 72611000 Technical computer support services
Additional classification ( cpv ): 72700000 Computer network services
Additional classification ( cpv ): 72910000 Computer back-up services
Additional classification ( cpv ): 72900000 Computer back-up and catalogue conversion services
Additional classification ( cpv ): 79820000 Services related to printing
Additional classification ( cpv ): 32412100 Telecommunications network
Additional classification ( cpv ): 72710000 Local area network services

5.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information :

5.1.3 Estimated duration

Duration : 60 Month

5.1.5 Value

Estimated value excluding VAT : 0 Euro

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English
Deadline for requesting additional information : 23/09/2025 17:00 +01:00

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Not allowed
Deadline for receipt of tenders : 30/09/2025 12:00 +01:00
Deadline until which the tender must remain valid : 180 Day
Information about public opening :
Opening date : 30/09/2025 12:30 +01:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Electronic invoicing : Allowed
Electronic ordering will be used : yes
Electronic payment will be used : yes

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland
Organisation providing offline access to the procurement documents : the Irish Aviation Authority
Organisation providing more information on the review procedures : The High Court of Ireland
Organisation receiving requests to participate : the Irish Aviation Authority
Organisation processing tenders : the Irish Aviation Authority

5.1 Lot technical ID : LOT-0005

Title : Unified Communications
Description : ICT Managed Services Provider(s) - five lots.
Internal identifier : 5

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72222300 Information technology services
Additional classification ( cpv ): 32524000 Telecommunications system
Additional classification ( cpv ): 64200000 Telecommunications services
Additional classification ( cpv ): 72590000 Computer-related professional services
Additional classification ( cpv ): 48800000 Information systems and servers
Additional classification ( cpv ): 48900000 Miscellaneous software package and computer systems
Additional classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 72100000 Hardware consultancy services
Additional classification ( cpv ): 72200000 Software programming and consultancy services
Additional classification ( cpv ): 72253000 Helpdesk and support services
Additional classification ( cpv ): 72253100 Helpdesk services
Additional classification ( cpv ): 72300000 Data services
Additional classification ( cpv ): 72400000 Internet services
Additional classification ( cpv ): 72600000 Computer support and consultancy services
Additional classification ( cpv ): 72610000 Computer support services
Additional classification ( cpv ): 72611000 Technical computer support services
Additional classification ( cpv ): 72700000 Computer network services
Additional classification ( cpv ): 72910000 Computer back-up services
Additional classification ( cpv ): 72900000 Computer back-up and catalogue conversion services
Additional classification ( cpv ): 79820000 Services related to printing
Additional classification ( cpv ): 32412100 Telecommunications network
Additional classification ( cpv ): 72710000 Local area network services

5.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information :

5.1.3 Estimated duration

Duration : 60 Month

5.1.5 Value

Estimated value excluding VAT : 0 Euro

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English
Deadline for requesting additional information : 23/09/2025 17:00 +01:00

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Not allowed
Deadline for receipt of tenders : 30/09/2025 12:00 +01:00
Deadline until which the tender must remain valid : 180 Day
Information about public opening :
Opening date : 30/09/2025 12:30 +01:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Electronic invoicing : Allowed
Electronic ordering will be used : yes
Electronic payment will be used : yes

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland
Organisation providing offline access to the procurement documents : the Irish Aviation Authority
Organisation providing more information on the review procedures : The High Court of Ireland
Organisation receiving requests to participate : the Irish Aviation Authority
Organisation processing tenders : the Irish Aviation Authority

8. Organisations

8.1 ORG-0001

Official name : the Irish Aviation Authority
Registration number : 211082
Postal address : The Times Building, 11-12 D'Olier Street
Town : Dublin
Postcode : D02T449
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +35316031100
Internet address : https://www.iaa.ie/
Buyer profile : https://www.iaa.ie/
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents
Organisation receiving requests to participate
Organisation processing tenders

8.1 ORG-0002

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation
Organisation providing more information on the review procedures

8.1 ORG-0003

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

Notice information

Notice identifier/version : 356d76ed-48c3-4ba9-baca-d73e1e57ea6d - 01
Form type : Competition
Notice type : Contract or concession notice – standard regime
Notice dispatch date : 21/08/2025 13:02 +01:00
Languages in which this notice is officially available : English
Notice publication number : 00549791-2025
OJ S issue number : 160/2025
Publication date : 22/08/2025