Call for Tenders for the provision of a Telephone switchboard operator service for the Department of the Taoiseach

The Contracting Authority is inviting suitable qualified service providers to tender for the provision of a Telephone Switchboard operator service for the Department of the Taoiseach. The service will be provided from the premises of the Department situated in Government Buildings, Merrion Street Upper, Dublin D02 R583.The Department of the …

CPV: 79000000 Services aux entreprises: droit, marketing, conseil, recrutement, impression et sécurité, 79500000 Services d'appui bureautiques, 79511000 Services de standard téléphonique
Délai:
23 juin 2025 12:00
Type de délai:
Soumission d'offres
Lieu d'exécution:
Call for Tenders for the provision of a Telephone switchboard operator service for the Department of the Taoiseach
Service d'adjudication:
Department of the Taoiseach
Numéro d'adjudication:
0

1. Buyer

1.1 Buyer

Official name : Department of the Taoiseach
Legal type of the buyer : Central government authority
Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : Call for Tenders for the provision of a Telephone switchboard operator service for the Department of the Taoiseach
Description : The Contracting Authority is inviting suitable qualified service providers to tender for the provision of a Telephone Switchboard operator service for the Department of the Taoiseach. The service will be provided from the premises of the Department situated in Government Buildings, Merrion Street Upper, Dublin D02 R583.The Department of the Taoiseach switchboard operates Monday - Friday, 9:00am until 7:00pm. Two appropriately qualified operators are required on duty each day in two shifts, one from 9:00am until 5:30pm and the other from 10:30am until 7:00pm. The duties of the operators are described in detail in the attached CfT documents.
Procedure identifier : f4950027-7d47-4778-8a95-7c9079d0fb8e
Type of procedure : Open
The procedure is accelerated : no
Justification for the accelerated procedure :
Main features of the procedure :

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79000000 Business services: law, marketing, consulting, recruitment, printing and security
Additional classification ( cpv ): 79500000 Office-support services
Additional classification ( cpv ): 79511000 Telephone operator services

2.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland

2.1.3 Value

Estimated value excluding VAT : 380 000 Euro

2.1.4 General information

Legal basis :
Directive 2014/24/EU

5. Lot

5.1 Lot technical ID : LOT-0001

Title : Call for Tenders for the provision of a Telephone switchboard operator service for the Department of the Taoiseach
Description : The Contracting Authority is inviting suitable qualified service providers to tender for the provision of a Telephone Switchboard operator service for the Department of the Taoiseach. The service will be provided from the premises of the Department situated in Government Buildings, Merrion Street Upper, Dublin D02 R583.The Department of the Taoiseach switchboard operates Monday - Friday, 9:00am until 7:00pm. Two appropriately qualified operators are required on duty each day in two shifts, one from 9:00am until 5:30pm and the other from 10:30am until 7:00pm. The duties of the operators are described in detail in the attached CfT documents.
Internal identifier : 0

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79000000 Business services: law, marketing, consulting, recruitment, printing and security
Additional classification ( cpv ): 79500000 Office-support services
Additional classification ( cpv ): 79511000 Telephone operator services

5.1.2 Place of performance

Country : Ireland
Anywhere in the given country
Additional information :

5.1.3 Estimated duration

Start date : 01/07/2025
Other duration : Unknown

5.1.5 Value

Estimated value excluding VAT : 380 000 Euro

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English
Deadline for requesting additional information : 30/05/2025 12:00 +01:00

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Allowed
Deadline for receipt of tenders : 23/06/2025 12:00 +01:00
Deadline until which the tender must remain valid : 12 Month
Information about public opening :
Opening date : 23/06/2025 12:30 +01:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : Not yet known
Electronic invoicing : Required
Electronic ordering will be used : no
Electronic payment will be used : no

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Mediation organisation : Department of the Taoiseach -
Review organisation : The High Court of Ireland -
Information about review deadlines : None
Organisation providing offline access to the procurement documents : Department of the Taoiseach -
Organisation providing more information on the review procedures : Department of the Taoiseach -
Organisation receiving requests to participate : Department of the Taoiseach -
Organisation processing tenders : Department of the Taoiseach -

8. Organisations

8.1 ORG-0001

Official name : Department of the Taoiseach
Registration number : IE9507097V
Postal address : Government Buildings, Merrion Street Upper, Dublin D02 R583
Town : Dublin
Postcode : D02 R583
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : 01 619 4135
Internet address : www.gov.ie/taoiseach
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents
Organisation receiving requests to participate
Organisation processing tenders
Organisation providing more information on the review procedures
Mediation organisation

8.1 ORG-0002

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation

8.1 ORG-0003

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender
Notice information
Notice identifier/version : 7479888f-a370-48d7-aab8-553b7442fdb7 - 01
Form type : Competition
Notice type : Contract or concession notice – standard regime
Notice dispatch date : 23/05/2025 12:20 +01:00
Languages in which this notice is officially available : English
Notice publication number : 00336252-2025
OJ S issue number : 100/2025
Publication date : 26/05/2025