Award of Contract to Cornerstone OnDemand Limited for Fixed Maintenance contract and Provision of Managed Services contract for the Cyborg Payroll system together with a further Managed Service Contract for Bespoke Maintenance

Dublin City Council relied on Article 32.2 (b) for the award of this contract. A VEAT notice in this regard was published in this regard on 2/10/2024. Article 32.2(b) states 'The negotiated procedure without prior publication may be used for public works contracts, public supply contracts and public service contracts …

CPV: 72261000 Services d'assistance relative aux logiciels
Lieu d'exécution:
Award of Contract to Cornerstone OnDemand Limited for Fixed Maintenance contract and Provision of Managed Services contract for the Cyborg Payroll system together with a further Managed Service Contract for Bespoke Maintenance
Service d'adjudication:
Dublin City Council
Numéro d'adjudication:
1

1. Buyer

1.1 Buyer

Official name : Dublin City Council
Legal type of the buyer : Local authority
Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : Award of Contract to Cornerstone OnDemand Limited for Fixed Maintenance contract and Provision of Managed Services contract for the Cyborg Payroll system together with a further Managed Service Contract for Bespoke Maintenance
Description : Dublin City Council relied on Article 32.2 (b) for the award of this contract. A VEAT notice in this regard was published in this regard on 2/10/2024. Article 32.2(b) states 'The negotiated procedure without prior publication may be used for public works contracts, public supply contracts and public service contracts in any of the following cases: that where the works, supplies or services can be supplied only by a particular economic operator for any of the following reasons: ii) competition is absent for technical reasons; (iii) the protection of exclusive rights, including intellectual property rights. Dublin City Council has awarded a contract to Cornerstone OnDemand for 2 years until the end of December 2026. The maximum value of of this contract is £450,000 ex VAT. or the equivalent of €540,000. Dublin City Council, the largest local authority in Ireland, uses Cyborg software supported by Cornerstone OnDemand Limited, a UK company who recently acquired Sum Total Systems Ltd. and are continuing to support their products until December, 2026. The software is heavily customised in the areas of payroll and costing to meet the complex needs of a large local authority employer with multiple types of work arrangements, directorates, departments, and projects. The system is COBOL based, running on a UNIX platform and supported by a small key group of experts who are knowledgeable on the bespoke code. This contract will include between now and the end of 2026, decommissioning a large archive of data spanning over the past twenty-five years. By December, 2026 the Council will have completed the move to CorePay/PeopleXD software, the standard software in use throughout the local authority sector and on which Salaries and Pensions are already running. The application specified is exceptionally customised to meet the specific complex needs of Dublin City Council’s payroll and costing functions. It is licenced by Cornerstone OnDemand Limited, formerly Sum Total Systems, UK and has bespoke code, developed and managed over many years, and regularly modified in line with change. Due to the extent of custom code, a specialised additional Managed Service Contract for Bespoke Maintenance is necessary. There are no other licenced operators licenced or authorised to provide this service which is critical to Dublin City Council until such time as this software is retired at the end of 2026 and replaced by the software procured and in place for the Local Authority Sector and the Shared Payroll Service MyPay.
Procedure identifier : b8541525-a047-4a41-a068-a0553d857e0c
Type of procedure : Negotiated without prior call for competition
Justification for the accelerated procedure :
Main features of the procedure :

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72261000 Software support services

2.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland

2.1.4 General information

Legal basis :
Directive 2014/24/EU

5. Lot

5.1 Lot technical ID : LOT-0001

Title : Award of Contract to Cornerstone OnDemand Limited for Fixed Maintenance contract and Provision of Managed Services contract for the Cyborg Payroll system together with a further Managed Service Contract for Bespoke Maintenance
Description : Dublin City Council relied on Article 32.2 (b) for the award of this contract. A VEAT notice in this regard was published in this regard on 2/10/2024. Article 32.2(b) states 'The negotiated procedure without prior publication may be used for public works contracts, public supply contracts and public service contracts in any of the following cases: that where the works, supplies or services can be supplied only by a particular economic operator for any of the following reasons: ii) competition is absent for technical reasons; (iii) the protection of exclusive rights, including intellectual property rights. Dublin City Council has awarded a contract to Cornerstone OnDemand for 2 years until the end of December 2026. The maximum value of of this contract is £450,000 ex VAT. or the equivalent of €540,000. Dublin City Council, the largest local authority in Ireland, uses Cyborg software supported by Cornerstone OnDemand Limited, a UK company who recently acquired Sum Total Systems Ltd. and are continuing to support their products until December, 2026. The software is heavily customised in the areas of payroll and costing to meet the complex needs of a large local authority employer with multiple types of work arrangements, directorates, departments, and projects. The system is COBOL based, running on a UNIX platform and supported by a small key group of experts who are knowledgeable on the bespoke code. This contract will include between now and the end of 2026, decommissioning a large archive of data spanning over the past twenty-five years. By December, 2026 the Council will have completed the move to CorePay/PeopleXD software, the standard software in use throughout the local authority sector and on which Salaries and Pensions are already running. The application specified is exceptionally customised to meet the specific complex needs of Dublin City Council’s payroll and costing functions. It is licenced by Cornerstone OnDemand Limited, formerly Sum Total Systems, UK and has bespoke code, developed and managed over many years, and regularly modified in line with change. Due to the extent of custom code, a specialised additional Managed Service Contract for Bespoke Maintenance is necessary. There are no other licenced operators licenced or authorised to provide this service which is critical to Dublin City Council until such time as this software is retired at the end of 2026 and replaced by the software procured and in place for the Local Authority Sector and the Shared Payroll Service MyPay.
Internal identifier : 1

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72261000 Software support services

5.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information :

5.1.6 General information

Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.10 Award criteria

Criterion :
Type : Cost
Name :
Description : Cost @ 100%
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 100
Description of the method to be used if weighting cannot be expressed by criteria :
Justification for not indicating the weighting of the award criteria :

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland -
Organisation providing more information on the review procedures : The High Court of Ireland -

6. Results

Value of all contracts awarded in this notice : 540 000 Euro
Direct award :
Justification for direct award : The contract can be provided only by a particular economic operator because of an absence of competition for technical reasons
Other justification : Dublin City Council relied on Article 32.2 (b) for the award of this contract. A VEAT notice in this regard was published in this regard on 2/10/2024. Article 32.2(b) states 'The negotiated procedure without prior publication may be used for public works contracts, public supply contracts and public service contracts in any of the following cases: that where the works, supplies or services can be supplied only by a particular economic operator for any of the following reasons: ii) competition is absent for technical reasons; (iii) the protection of exclusive rights, including intellectual property rights. Dublin City Council has awarded a contract to Cornerstone OnDemand for 2 years until the end of December 2026. The maximum value of of this contract is £450,000 ex VAT. or the equivalent of €540,000. Dublin City Council, the largest local authority in Ireland, uses Cyborg software supported by Cornerstone OnDemand Limited, a UK company who recently acquired Sum Total Systems Ltd. and are continuing to support their products until December, 2026. The software is heavily customised in the areas of payroll and costing to meet the complex needs of a large local authority employer with multiple types of work arrangements, directorates, departments, and projects. The system is COBOL based, running on a UNIX platform and supported by a small key group of experts who are knowledgeable on the bespoke code. This contract will include between now and the end of 2026, decommissioning a large archive of data spanning over the past twenty-five years. By December, 2026 the Council will have completed the move to CorePay/PeopleXD software, the standard software in use throughout the local authority sector and on which Salaries and Pensions are already running. The application specified is exceptionally customised to meet the specific complex needs of Dublin City Council’s payroll and costing functions. It is licenced by Cornerstone OnDemand Limited, formerly Sum Total Systems, UK and has bespoke code, developed and managed over many years, and regularly modified in line with change. Due to the extent of custom code, a specialised additional Managed Service Contract for Bespoke Maintenance is necessary. There are no other licenced operators licenced or authorised to provide this service which is critical to Dublin City Council until such time as this software is retired at the end of 2026 and replaced by the software procured and in place for the Local Authority Sector and the Shared Payroll Service MyPay.

6.1 Result lot ldentifier : LOT-0001

At least one winner was chosen.

6.1.2 Information about winners

Winner :
Official name : Cornerstone On Demand Europe Netherlands BV
Tender :
Tender identifier : Award of Contract to Cornerstone OnDemand Limited for Fixed Maintenance contract and Provision of Managed Services contract for the Cyborg Payroll system together with a further Managed Service Contract for Bespoke Maintenance
Identifier of lot or group of lots : LOT-0001
Value of the tender : 540 000 Euro
Subcontracting : No
Contract information :
Identifier of the contract : Award of Contract to Cornerstone OnDemand Limited for Fixed Maintenance contract and Provision of Managed Services contract for the Cyborg Payroll system together with a further Managed Service Contract for Bespoke Maintenance

6.1.4 Statistical information

Received tenders or requests to participate :
Type of received submissions : Tenders
Number of tenders or requests to participate received : 1

8. Organisations

8.1 ORG-0001

Official name : Dublin City Council
Registration number : IE47732154U
Postal address : Civic Offices, Wood Quay
Town : Dublin
Postcode : D08 RF3F
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : 01 2222222
Internet address : https://www.dublincity.ie
Roles of this organisation :
Buyer

8.1 ORG-0002

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation
Organisation providing more information on the review procedures

8.1 ORG-0003

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

8.1 ORG-0004

Official name : Cornerstone On Demand Europe Netherlands BV
Registration number : NL858451761B01
Postal address : Stationsplein 45, 4th Floor A4004 3013 AK Rotterdam Netherlands
Town : Rotterdam
Postcode : 3013 AK Rotterdam
Country subdivision (NUTS) : Oost-Zuid-Holland ( NL33B )
Country : Netherlands
Roles of this organisation :
Tenderer
Winner of these lots : LOT-0001

11. Notice information

11.1 Notice information

Notice identifier/version : bc6c2cd9-c135-4753-8fb0-c880d1370014 - 01
Form type : Result
Notice type : Contract or concession award notice – standard regime
Notice dispatch date : 11/04/2025 13:45 +01:00
Languages in which this notice is officially available : English

11.2 Publication information

Notice publication number : 00243126-2025
OJ S issue number : 73/2025
Publication date : 14/04/2025