2513 - Voice of the Customer Programme

An Post requires the smooth continuation of the current Voice of the Customer (VOC) programme. An Post requires the smooth continuation of the current Voice of the Customer (VOC) programme.

CPV: 79310000 Services d'études de marchés, 79342310 Services d'enquête auprès des consommateurs, 79342311 Services d'enquête sur la satisfaction des consommateurs
Lieu d'exécution:
2513 - Voice of the Customer Programme
Service d'adjudication:
An Post_391
Numéro d'adjudication:
0

1. Buyer

1.1 Buyer

Official name : An Post_391
Legal type of the buyer : Body governed by public law
Activity of the contracting authority : General public services
Activity of the contracting entity : Postal services

2. Procedure

2.1 Procedure

Title : 2513 - Voice of the Customer Programme
Description : An Post requires the smooth continuation of the current Voice of the Customer (VOC) programme.
Procedure identifier : 792befc4-37e2-4351-9f7e-8f2755a14adf
Type of procedure : Negotiated with prior publication of a call for competition / competitive with negotiation
Main features of the procedure :

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79310000 Market research services
Additional classification ( cpv ): 79342310 Customer survey services
Additional classification ( cpv ): 79342311 Customer satisfaction survey

2.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland

2.1.4 General information

Legal basis :
Directive 2014/25/EU

5. Lot

5.1 Lot technical ID : LOT-0001

Title : 2513 - Voice of the Customer Programme
Description : An Post requires the smooth continuation of the current Voice of the Customer (VOC) programme.
Internal identifier : 0

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79310000 Market research services
Additional classification ( cpv ): 79342310 Customer survey services
Additional classification ( cpv ): 79342311 Customer satisfaction survey

5.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information :

5.1.3 Estimated duration

Start date : 27/09/2025
Duration : 84 Month

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Not allowed
Deadline for receipt of expressions of interest : 28/05/2025 12:00 +01:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : Not yet known

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland -
Information about review deadlines : See PQQ document for further details.
Organisation providing additional information about the procurement procedure : An Post_391 -
Organisation providing offline access to the procurement documents : An Post_391 -
Organisation receiving requests to participate : An Post_391 -
Organisation processing tenders : An Post_391 -

8. Organisations

8.1 ORG-0001

Official name : An Post_391
Registration number : 98788
Postal address : General Post Office
Town : Dublin 1
Postcode : D01 F5P2
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 7057000
Internet address : https://www.anpost.com
Buyer profile : https://www.anpost.com
Roles of this organisation :
Buyer
Organisation providing additional information about the procurement procedure
Organisation providing offline access to the procurement documents
Organisation receiving requests to participate
Organisation processing tenders

8.1 ORG-0002

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation

8.1 ORG-0003

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender
Notice information
Notice identifier/version : 2ddab990-d43e-41a1-8bf9-fb10ae450fce - 01
Form type : Competition
Notice type : Prior information notice or a periodic indicative notice used as a call for competition – standard regime
Notice dispatch date : 23/04/2025 12:53 +01:00
Languages in which this notice is officially available : English
Notice publication number : 00264454-2025
OJ S issue number : 80/2025
Publication date : 24/04/2025