Galway City Council - Customer Case Management and Enterprise Resource Planning platform

The core solution comprises of a Customer Relationship Management System (CRM), Customer Web Portal, Online Forms Platform, Workflow, Integrations, Mobile Apps, Reports Dashboard and Knowledge Base. The core solution comprises of a Customer Relationship Management System (CRM), Customer Web Portal, Online Forms Platform, Workflow, Integrations, Mobile Apps, Reports Dashboard and …

CPV: 72212445 Asiakassuhteiden hoito-ohjelmistojen kehittämispalvelut, 72261000 Ohjelmistotuki, 72262000 Ohjelmiston kehittämispalvelut, 72266000 Ohjelmistokonsulttipalvelut
Teloituspaikka:
Galway City Council - Customer Case Management and Enterprise Resource Planning platform
Myöntävä elin:
Galway City Council
Myöntämisnumero:
0

1. Buyer

1.1 Buyer

Official name : Galway City Council
Legal type of the buyer : Body governed by public law, controlled by a local authority
Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : Galway City Council - Customer Case Management and Enterprise Resource Planning platform
Description : The core solution comprises of a Customer Relationship Management System (CRM), Customer Web Portal, Online Forms Platform, Workflow, Integrations, Mobile Apps, Reports Dashboard and Knowledge Base.
Procedure identifier : 4cb456d3-6699-4ae1-8743-8404f6ff10e3
Previous notice : 9ab84d54-3347-47a6-a8d6-3045fc3fb8e1-01
Type of procedure : Open
The procedure is accelerated : no
Justification for the accelerated procedure :
Main features of the procedure :

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72212445 Customer Relation Management software development services
Additional classification ( cpv ): 72261000 Software support services
Additional classification ( cpv ): 72266000 Software consultancy services
Additional classification ( cpv ): 72262000 Software development services

2.1.2 Place of performance

Country : Ireland
Anywhere in the given country

2.1.4 General information

Legal basis :
Directive 2014/24/EU

5. Lot

5.1 Lot technical ID : LOT-0001

Title : Galway City Council - Customer Case Management and Enterprise Resource Planning platform
Description : The core solution comprises of a Customer Relationship Management System (CRM), Customer Web Portal, Online Forms Platform, Workflow, Integrations, Mobile Apps, Reports Dashboard and Knowledge Base.
Internal identifier : 0

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72212445 Customer Relation Management software development services
Additional classification ( cpv ): 72261000 Software support services
Additional classification ( cpv ): 72266000 Software consultancy services
Additional classification ( cpv ): 72262000 Software development services

5.1.2 Place of performance

Country : Ireland
Anywhere in the given country
Additional information :

5.1.6 General information

Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.10 Award criteria

Criterion :
Type : Quality
Name :
Description : Most Economically Advantageous Tender (MEAT)
Category of award threshold criterion : Order of importance
Award criterion number : 1
Description of the method to be used if weighting cannot be expressed by criteria :
Justification for not indicating the weighting of the award criteria :

5.1.12 Terms of procurement

Information about review deadlines : As per CFT Documents

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland -
Information about review deadlines : As per CFT Documents
Organisation providing offline access to the procurement documents : Galway City Council -

6. Results

Value of all contracts awarded in this notice : 600 000 Euro

6.1 Result lot ldentifier : LOT-0001

At least one winner was chosen.

6.1.2 Information about winners

Winner :
Official name : Spanish Point Technologies Ltd
Tender :
Tender identifier : 000097326
Identifier of lot or group of lots : LOT-0001
Value of the tender : 600 000 Euro
Subcontracting : No
Contract information :
Identifier of the contract : 419681
Date on which the winner was chosen : 13/03/2025
Date of the conclusion of the contract : 19/05/2025

6.1.4 Statistical information

Received tenders or requests to participate :
Type of received submissions : Tenders
Number of tenders or requests to participate received : 11

8. Organisations

8.1 ORG-0001

Official name : Galway City Council
Registration number : 0022193N
Postal address : Galway City Council
Town : Galway
Postcode : H91 X4K8
Country subdivision (NUTS) : West ( IE042 )
Country : Ireland
Telephone : 091536400
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents

8.1 ORG-0002

Official name : Spanish Point Technologies Ltd
Registration number : 403212
Postal address : The Plaza EastPoint Business Park, Clontarf -Dublin 3
Town : Dublin
Postcode : D03E5R6
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : 015666587
Roles of this organisation :
Tenderer
Winner of these lots : LOT-0001

8.1 ORG-0003

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation

8.1 ORG-0004

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

11. Notice information

11.1 Notice information

Notice identifier/version : cfd7d00e-8639-46f2-a0de-6b74337ea57c - 01
Form type : Result
Notice type : Contract or concession award notice – standard regime
Notice dispatch date : 21/05/2025 11:46 +01:00
Languages in which this notice is officially available : English

11.2 Publication information

Notice publication number : 00329394-2025
OJ S issue number : 98/2025
Publication date : 22/05/2025