RFT for the provision of Microsoft Dynamics Upgrade from Dynamics 8.2 to Dynamics 9.1, to prepare for a migration of all services to Microsoft Dynamics 365 Cloud

The Workplace Relations Commission are seeking qualified economic operators to perform an upgrade of an existing Microsoft Dynamics on-premises CRM solution from version 8.2 to version 9.1. This work is to be carried out with the view to it being the first step towards a full move to a Dynamics …

CPV: 72212445 Kliendihaldustarkvara arendusteenused
Tähtaeg:
dets. 4, 2025, 5 p.l.
Tähtaja tüüp:
Pakkumise esitamine
Täitmise koht:
RFT for the provision of Microsoft Dynamics Upgrade from Dynamics 8.2 to Dynamics 9.1, to prepare for a migration of all services to Microsoft Dynamics 365 Cloud
Auhindade andmise asutus:
Department of Enterprise Trade and Employment
Auhinna number:
0

1. Buyer

1.1 Buyer

Official name : Department of Enterprise Trade and Employment
Legal type of the buyer : Body governed by public law
Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : RFT for the provision of Microsoft Dynamics Upgrade from Dynamics 8.2 to Dynamics 9.1, to prepare for a migration of all services to Microsoft Dynamics 365 Cloud
Description : The Workplace Relations Commission are seeking qualified economic operators to perform an upgrade of an existing Microsoft Dynamics on-premises CRM solution from version 8.2 to version 9.1. This work is to be carried out with the view to it being the first step towards a full move to a Dynamics 365/Power Platform cloud environment at a future point. (The migration to Dynamics 365/Power Platform should be considered out of scope of the current tender though works undertaken in the upgrade from version 8.2 to version 9.1 should be undertaken with a view to compatibility with Dynamics 365/Power Platform). The infrastructure also includes a Sharepoint 2016 on-premise installation and this will also need to be upgraded to the latest on-premise version of Sharepoint.
Procedure identifier : bac970a9-82e6-41f9-8614-1bd6e0507d42
Type of procedure : Open
The procedure is accelerated : no

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72212445 Customer Relation Management software development services

2.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland

2.1.3 Value

Estimated value excluding VAT : 190 000 Euro

2.1.4 General information

Legal basis :
Directive 2014/24/EU

2.1.6 Grounds for exclusion

Sources of grounds for exclusion : Procurement Document

5. Lot

5.1 Lot technical ID : LOT-0001

Title : RFT for the provision of Microsoft Dynamics Upgrade from Dynamics 8.2 to Dynamics 9.1, to prepare for a migration of all services to Microsoft Dynamics 365 Cloud
Description : The Workplace Relations Commission are seeking qualified economic operators to perform an upgrade of an existing Microsoft Dynamics on-premises CRM solution from version 8.2 to version 9.1. This work is to be carried out with the view to it being the first step towards a full move to a Dynamics 365/Power Platform cloud environment at a future point. (The migration to Dynamics 365/Power Platform should be considered out of scope of the current tender though works undertaken in the upgrade from version 8.2 to version 9.1 should be undertaken with a view to compatibility with Dynamics 365/Power Platform). The infrastructure also includes a Sharepoint 2016 on-premise installation and this will also need to be upgraded to the latest on-premise version of Sharepoint.
Internal identifier : 0

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72212445 Customer Relation Management software development services

5.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information :

5.1.3 Estimated duration

Duration : 12 Month

5.1.5 Value

Estimated value excluding VAT : 190 000 Euro

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.9 Selection criteria

Sources of selection criteria : Procurement Document

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English
Deadline for requesting additional information : 20/11/2025 17:00 +01:00

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Not allowed
Deadline for receipt of tenders : 04/12/2025 17:00 +01:00
Deadline until which the tender must remain valid : 6 Month
Information about public opening :
Opening date : 08/12/2025 00:00 +01:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Electronic invoicing : Allowed
Electronic ordering will be used : no
Electronic payment will be used : no

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland
Organisation providing offline access to the procurement documents : Department of Enterprise Trade and Employment
Organisation providing more information on the review procedures : The High Court of Ireland
Organisation receiving requests to participate : Department of Enterprise Trade and Employment
Organisation processing tenders : Department of Enterprise Trade and Employment

8. Organisations

8.1 ORG-0001

Official name : Department of Enterprise Trade and Employment
Registration number : 4000092Q
Postal address : 23-28 Kildare St
Town : Dublin
Postcode : D02 TD30
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : 0874770541
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents
Organisation receiving requests to participate
Organisation processing tenders

8.1 ORG-0002

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation
Organisation providing more information on the review procedures

8.1 ORG-0003

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

Notice information

Notice identifier/version : 718fc631-c54c-4be8-b2e5-77cab197f34a - 01
Form type : Competition
Notice type : Contract or concession notice – standard regime
Notice dispatch date : 24/10/2025 11:26 +01:00
Languages in which this notice is officially available : English
Notice publication number : 00708297-2025
OJ S issue number : 206/2025
Publication date : 27/10/2025