Single Party Framework Agreement for the Provision of Services for a Managed Service Support Citrix Partner with Associated services for Dublin City Council

Dublin City Council (DCC) wishes to invite tenders using the Open Procedure to establish a Single Party Framework Agreement for the provision of a Partner for a Citrix Support Managed Service and associated services contract. DCC run and operate a variety of IT environments and platforms, however we are moving …

CPV: 72261000 Servicios de apoyo al software, 72266000 Servicios de consultoría en software, 72263000 Servicios de implementación de software, 72265000 Servicios de configuración de software, 72267000 Servicios de mantenimiento y reparación de software, 72268000 Servicios de suministro de software, 72267200 Reparación de software de tecnología de la información
Lugar de ejecución:
Single Party Framework Agreement for the Provision of Services for a Managed Service Support Citrix Partner with Associated services for Dublin City Council
Organismo adjudicador:
Dublin City Council
Número de premio:
0

1. Buyer

1.1 Buyer

Official name : Dublin City Council
Legal type of the buyer : Local authority
Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : Single Party Framework Agreement for the Provision of Services for a Managed Service Support Citrix Partner with Associated services for Dublin City Council
Description : Dublin City Council (DCC) wishes to invite tenders using the Open Procedure to establish a Single Party Framework Agreement for the provision of a Partner for a Citrix Support Managed Service and associated services contract. DCC run and operate a variety of IT environments and platforms, however we are moving towards a more Microsoft Centred Operating Environment which may include a Microsoft Virtual Desktop Solution, over the lifetime of this contract so the number of Citrix users will decrease. This is a full manage service with proactive management of the entire Citrix infrastructure and associated hardware/software and services. This Single Party Framework Agreement will be established for a period of four years. An initial contract for the managed service will be for two years with an option to extend for an additional two years (one year at time, following satisfactory performance of the successful tenderer). Additional support contracts may be drawn down during the framework, at the sole discretion of Dublin City Council. . Please note that this project is subject to funding. For further information please refer to documentation available to download from www.etenders.gov.ie Resource ID 5245718.
Procedure identifier : 9ca0bf3c-08d8-4069-94c8-411408627b83
Previous notice : 86315790-737e-4384-9e68-45a0d4eb2bdb-01
Type of procedure : Open
The procedure is accelerated : no

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72261000 Software support services
Additional classification ( cpv ): 72266000 Software consultancy services
Additional classification ( cpv ): 72263000 Software implementation services
Additional classification ( cpv ): 72265000 Software configuration services
Additional classification ( cpv ): 72267000 Software maintenance and repair services
Additional classification ( cpv ): 72268000 Software supply services
Additional classification ( cpv ): 72267200 Repair of information technology software

2.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland

2.1.3 Value

Estimated value excluding VAT : 4 000 000 Euro
Maximum value of the framework agreement : 4 000 000 Euro

2.1.4 General information

Legal basis :
Directive 2014/24/EU

5. Lot

5.1 Lot technical ID : LOT-0001

Title : Single Party Framework Agreement for the Provision of Services for a Managed Service Support Citrix Partner with Associated services for Dublin City Council
Description : Dublin City Council (DCC) wishes to invite tenders using the Open Procedure to establish a Single Party Framework Agreement for the provision of a Partner for a Citrix Support Managed Service and associated services contract. DCC run and operate a variety of IT environments and platforms, however we are moving towards a more Microsoft Centred Operating Environment which may include a Microsoft Virtual Desktop Solution, over the lifetime of this contract so the number of Citrix users will decrease. This is a full manage service with proactive management of the entire Citrix infrastructure and associated hardware/software and services. This Single Party Framework Agreement will be established for a period of four years. An initial contract for the managed service will be for two years with an option to extend for an additional two years (one year at time, following satisfactory performance of the successful tenderer). Additional support contracts may be drawn down during the framework, at the sole discretion of Dublin City Council. . Please note that this project is subject to funding. For further information please refer to documentation available to download from www.etenders.gov.ie Resource ID 5245718.
Internal identifier : 0

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72261000 Software support services
Additional classification ( cpv ): 72266000 Software consultancy services
Additional classification ( cpv ): 72263000 Software implementation services
Additional classification ( cpv ): 72265000 Software configuration services
Additional classification ( cpv ): 72267000 Software maintenance and repair services
Additional classification ( cpv ): 72268000 Software supply services
Additional classification ( cpv ): 72267200 Repair of information technology software

5.1.2 Place of performance

Postal address : Dublin City Council
Town : Dublin
Postcode : Dublin 8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information :

5.1.5 Value

Estimated value excluding VAT : 4 000 000 Euro

5.1.6 General information

Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.10 Award criteria

Criterion :
Type : Quality
Description : Criterion A – Technical Merit @40%
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 40
Criterion :
Type : Quality
Description : Criterion B – Managed Support Service with SLA of Citrix Managed service solution @15%
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 15
Criterion :
Type : Quality
Description : Criterion C – Contract Management @5%
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 5
Criterion :
Type : Cost
Description : Criterion E – Ultimate cost @ 40%
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 40

5.1.15 Techniques

Framework agreement :
Framework agreement, without reopening of competition
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland
Organisation providing offline access to the procurement documents : Dublin City Council
Organisation providing more information on the review procedures : The High Court of Ireland
Organisation signing the contract : Dublin City Council

6. Results

Maximum value of the framework agreements in this notice : 4 000 000 Euro
Approximate value of the framework agreements : 4 000 000 Euro

6.1 Result lot ldentifier : LOT-0001

At least one winner was chosen.
Framework agreement :
Maximum value of the framework agreement : 4 000 000 Euro
Re-estimated value of the framework agreement : 4 000 000 Euro

6.1.2 Information about winners

Winner :
Official name : Arkphire Ireland
Tender :
Tender identifier : 000107691
Identifier of lot or group of lots : LOT-0001
Subcontracting : No
Contract information :
Identifier of the contract : 422674
Date on which the winner was chosen : 27/06/2025
Date of the conclusion of the contract : 17/07/2025
Organisation signing the contract : Dublin City Council

6.1.4 Statistical information

Received tenders or requests to participate :
Type of received submissions : Tenders
Number of tenders or requests to participate received : 4

8. Organisations

8.1 ORG-0001

Official name : Dublin City Council
Registration number : IE4773215U
Postal address : Civic Offices, Wood Quay
Town : Dublin
Postcode : D08 RF3F
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : 01 2222222
Internet address : https://www.dublincity.ie
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents
Organisation signing the contract

8.1 ORG-0002

Official name : Arkphire Ireland
Size of the economic operator : Medium
Registration number : 54660
Postal address : 1A Burton Hall Road, Sandyford Business Park, D18 RX65
Town : Dublin 18
Postcode : D18 RX65
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : 0868066871
Internet address : www.presidio.com/europe
Roles of this organisation :
Tenderer
Winner of these lots : LOT-0001

8.1 ORG-0003

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation
Organisation providing more information on the review procedures

8.1 ORG-0004

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

Notice information

Notice identifier/version : f05fd7b5-5c0d-47cb-aa15-550f924903f1 - 01
Form type : Result
Notice type : Contract or concession award notice – standard regime
Notice dispatch date : 07/08/2025 16:00 +01:00
Languages in which this notice is officially available : English
Notice publication number : 00524272-2025
OJ S issue number : 152/2025
Publication date : 11/08/2025