Procurement of licences to - Service manager (OpenAgent) for Helse Nord IKT (2026)

The procurement is for the hire of licences as well as maintenance of licences for the OpenNote system (sometimes Micro Focus) Service Manager for Helse Nord IKT HF. In addition the procurement is included in the procurement/assistance of consultancy services connected to the system, as an option. The procurement is …

CPV: 72266000 Servicios de consultoría en software, 48000000 Paquetes de software y sistemas de información, 48211000 Paquetes de software de interconectividad de plataformas, 48218000 Paquetes de software de gestión de licencias, 48219300 Paquetes de software de administración, 48311000 Paquetes de software de gestión de documentos, 48311100 Sistema de gestión de documentos, 48445000 Paquetes de software de gestión de relaciones con el consumidor
Plazo:
8 de octubre de 2025 a las 10:00
Tipo de plazo:
Presentación de una oferta
Lugar de ejecución:
Procurement of licences to - Service manager (OpenAgent) for Helse Nord IKT (2026)
Organismo adjudicador:
SYKEHUSINNKJØP HF
Número de premio:
2022/9282

1. Buyer

1.1 Buyer

Official name : SYKEHUSINNKJØP HF
Legal type of the buyer : Body governed by public law
Activity of the contracting authority : Health

1.1 Buyer

Official name : Helse Nord IKT HF
Legal type of the buyer : Body governed by public law
Activity of the contracting authority : Health

2. Procedure

2.1 Procedure

Title : Procurement of licences to - Service manager (OpenAgent) for Helse Nord IKT (2026)
Description : The procurement is for the hire of licences as well as maintenance of licences for the OpenNote system (sometimes Micro Focus) Service Manager for Helse Nord IKT HF. In addition the procurement is included in the procurement/assistance of consultancy services connected to the system, as an option.
Procedure identifier : 922de401-205a-4b83-bf98-1b1e58ae0d64
Internal identifier : 2022/9282
Type of procedure : Open
The procedure is accelerated : no
Main features of the procedure : See this document 'Competition Provisions' and other documents in the competition for further details on the procurement.

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72266000 Software consultancy services
Additional classification ( cpv ): 48000000 Software package and information systems
Additional classification ( cpv ): 48211000 Platform interconnectivity software package
Additional classification ( cpv ): 48218000 License management software package
Additional classification ( cpv ): 48219300 Administration software package
Additional classification ( cpv ): 48311000 Document management software package
Additional classification ( cpv ): 48311100 Document management system
Additional classification ( cpv ): 48445000 Customer Relation Management software package

2.1.2 Place of performance

Country subdivision (NUTS) : Nordland/Nordlánnda ( NO071 )
Country : Norway

2.1.2 Place of performance

Country subdivision (NUTS) : Troms/Romsa/Tromssa ( NO072 )
Country : Norway

2.1.2 Place of performance

Country subdivision (NUTS) : Finnmark/Finnmárku/Finmarkku ( NO073 )
Country : Norway

2.1.3 Value

Estimated value excluding VAT : 10 000 000 Norwegian krone

2.1.4 General information

Legal basis :
Directive 2014/24/EU
Anskaffelsesforskriften - The contracting authority Helse Nord IKT HF has a product portfolio from OpenIlities (tidl Microfocus) on the tools UCMDB, Asset Manager and Service Manager. The procurement in this case deals with the Service Manager part of the systems

2.1.6 Grounds for exclusion

Sources of grounds for exclusion : European Single Procurement Document (ESPD)

5. Lot

5.1 Lot technical ID : LOT-0000

Title : Procurement of licences to - Service manager (OpenAgent) for Helse Nord IKT (2026)
Description : The procurement is for the hire of licences as well as maintenance of licences for the OpenNote system (sometimes Micro Focus) Service Manager for Helse Nord IKT HF. In addition the procurement is included in the procurement/assistance of consultancy services connected to the system, as an option.
Internal identifier : 2022/9282

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72266000 Software consultancy services
Additional classification ( cpv ): 48000000 Software package and information systems
Additional classification ( cpv ): 48211000 Platform interconnectivity software package
Additional classification ( cpv ): 48218000 License management software package
Additional classification ( cpv ): 48219300 Administration software package
Additional classification ( cpv ): 48311000 Document management software package
Additional classification ( cpv ): 48311100 Document management system
Additional classification ( cpv ): 48445000 Customer Relation Management software package
Options :
Description of the options : option for consultancy services and for supplementing software licences.

5.1.2 Place of performance

Country subdivision (NUTS) : Nordland/Nordlánnda ( NO071 )
Country : Norway
Additional information :

5.1.2 Place of performance

Country subdivision (NUTS) : Troms/Romsa/Tromssa ( NO072 )
Country : Norway
Additional information :

5.1.2 Place of performance

Country subdivision (NUTS) : Finnmark/Finnmárku/Finmarkku ( NO073 )
Country : Norway
Additional information :

5.1.3 Estimated duration

Start date : 31/12/2025
Duration end date : 01/01/2027

5.1.4 Renewal

Maximum renewals : 3
Other information about renewals : Option for 1 year + 1 year + 1 year extension.

5.1.5 Value

Estimated value excluding VAT : 10 000 000 Norwegian krone

5.1.6 General information

Reserved participation : Participation is not reserved.
The names and professional qualifications of the staff assigned to perform the contract must be given : Not required
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes
This procurement is also suitable for small and medium-sized enterprises (SMEs) : yes

5.1.7 Strategic procurement

Green Procurement Criteria : No Green Public Procurement criteria

5.1.9 Selection criteria

Sources of selection criteria : European Single Procurement Document (ESPD)

5.1.10 Award criteria

Criterion :
Type : Price
Description : Price indications in the price form
Category of award threshold criterion : Weight (points, exact)
Award criterion number : 1
Criterion :
Type : Quality
Description : Evaluation of evaluation requirements ("E-requirements") in the requirement specifications.
Category of award threshold criterion : Weight (points, exact)
Award criterion number : 2

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : Norwegian
Deadline for requesting additional information : 01/10/2025 10:00 +00:00
Address of the procurement documents : https://permalink.mercell.com/260604598.aspx

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : Norwegian
Electronic catalogue : Not allowed
Variants : Not allowed
Tenderers may submit more than one tender : Not allowed
Deadline for receipt of tenders : 08/10/2025 10:00 +00:00
Deadline until which the tender must remain valid : 4 Month
Information that can be supplemented after the submission deadline :
At the discretion of the buyer, some missing tenderer-related documents may be submitted later.
Additional information : Typical official documents
Information about public opening :
Opening date : 08/10/2025 10:00 +00:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
A non-disclosure agreement is required : no
Electronic invoicing : Allowed
Electronic ordering will be used : no
Electronic payment will be used : yes

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Mediation organisation : Indre og Østre Finnmark tingrett
Review organisation : Indre og Østre Finnmark tingrett
Organisation providing additional information about the procurement procedure : SYKEHUSINNKJØP HF
Organisation providing offline access to the procurement documents : SYKEHUSINNKJØP HF
Organisation providing more information on the review procedures : SYKEHUSINNKJØP HF

8. Organisations

8.1 ORG-0001

Official name : SYKEHUSINNKJØP HF
Registration number : 916879067
Postal address : Postboks 40
Town : VADSØ
Postcode : 9811
Country subdivision (NUTS) : Finnmark/Finnmárku/Finmarkku ( NO073 )
Country : Norway
Contact point : Postmottak Sykehusinnkjøp
Telephone : +47 78950700
Roles of this organisation :
Buyer
Group leader
Organisation providing additional information about the procurement procedure
Organisation providing offline access to the procurement documents
Organisation providing more information on the review procedures

8.1 ORG-0002

Official name : Helse Nord IKT HF
Registration number : 918177833
Postal address : Postboks 6444
Town : Tromsø
Postcode : 9294
Country subdivision (NUTS) : Troms/Romsa/Tromssa ( NO072 )
Country : Norway
Telephone : 777 85 000
Roles of this organisation :
Buyer

8.1 ORG-0003

Official name : Indre og Østre Finnmark tingrett
Registration number : 926722840
Postal address : Kirkegt 22
Town : Vadsø
Postcode : 9811
Country subdivision (NUTS) : Troms/Romsa/Tromssa ( NO072 )
Country : Norway
Contact point : Indre og Østre Finnmark tingrett
Telephone : 78011700
Internet address : https://www.domstol.no/no/domstoler/tingrett/sis--januortafinnmarkku-diggegoddi--indre-og-ostre-finnmark-tingrett/ Endepunkt for informasjonsutveksling (URL): https://www.domstol.no/no /domstoler/tingrett /sis--ja-nuorta-finnmarkku-diggegoddi--indre-og-ostrefinnmark-tingrett/
Roles of this organisation :
Review organisation
Mediation organisation

Notice information

Notice identifier/version : 420e32ce-be8e-440c-8801-424fc40512da - 01
Form type : Competition
Notice type : Contract or concession notice – standard regime
Notice dispatch date : 29/08/2025 11:06 +00:00
Notice dispatch date (eSender) : 29/08/2025 12:38 +00:00
Languages in which this notice is officially available : English
Notice publication number : 00576724-2025
OJ S issue number : 169/2025
Publication date : 04/09/2025