IWA Enterprise Service Desk

Irish Wheelchair Association are seeking an Enterprise Service Desk and Asset Management (ESDA) solution which is aligned with ITIL standards. Irish Wheelchair Association are seeking an Enterprise Service Desk and Asset Management (ESDA) solution which is aligned with ITIL standards.

CPV: 48822000 Servidores de ordenador, 72000000 Servicios TI: consultoría, desarrollo de software, Internet y apoyo, 72250000 Servicios de sistemas y apoyo, 72610000 Servicios de apoyo informático
Plazo:
2 de julio de 2025 a las 00:00
Tipo de plazo:
Presentación de una oferta
Lugar de ejecución:
IWA Enterprise Service Desk
Organismo adjudicador:
Irish Wheelchair Association (IWA)
Número de premio:
0

1. Buyer

1.1 Buyer

Official name : Irish Wheelchair Association (IWA)
Legal type of the buyer : Body governed by public law
Activity of the contracting authority : Health

2. Procedure

2.1 Procedure

Title : IWA Enterprise Service Desk
Description : Irish Wheelchair Association are seeking an Enterprise Service Desk and Asset Management (ESDA) solution which is aligned with ITIL standards.
Procedure identifier : 8b54321b-b60b-40aa-8a0d-18e5a629a716
Type of procedure : Open
The procedure is accelerated : no
Justification for the accelerated procedure :
Main features of the procedure :

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72250000 System and support services
Additional classification ( cpv ): 72610000 Computer support services
Additional classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 48822000 Computer servers

2.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland

2.1.3 Value

Estimated value excluding VAT : 350 000 Euro

2.1.4 General information

Legal basis :
Directive 2014/24/EU

5. Lot

5.1 Lot technical ID : LOT-0001

Title : IWA Enterprise Service Desk
Description : Irish Wheelchair Association are seeking an Enterprise Service Desk and Asset Management (ESDA) solution which is aligned with ITIL standards.
Internal identifier : 0

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72250000 System and support services
Additional classification ( cpv ): 72610000 Computer support services
Additional classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 48822000 Computer servers

5.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information :

5.1.3 Estimated duration

Other duration : Unknown

5.1.5 Value

Estimated value excluding VAT : 350 000 Euro

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Allowed
Deadline for receipt of tenders : 02/07/2025 00:00 +01:00
Deadline until which the tender must remain valid : 3 Month
Information about public opening :
Opening date : 03/07/2025 00:00 +01:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Electronic invoicing : Allowed
Electronic ordering will be used : no
Electronic payment will be used : no

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland -
Information about review deadlines : Addressed per request.
Organisation providing offline access to the procurement documents : Irish Wheelchair Association (IWA) -
Organisation receiving requests to participate : Irish Wheelchair Association (IWA) -
Organisation processing tenders : Irish Wheelchair Association (IWA) -

8. Organisations

8.1 ORG-0001

Official name : Irish Wheelchair Association (IWA)
Registration number : 352483
Postal address : Blackheath Drive, Clontarf, Dublin 3
Town : Dublin 3
Postcode : D03AW62
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : 0877386605
Internet address : https://www.iwa.ie
Buyer profile : https://www.iwa.ie
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents
Organisation receiving requests to participate
Organisation processing tenders

8.1 ORG-0002

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation

8.1 ORG-0003

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender
Notice information
Notice identifier/version : cf38ad61-9ef5-4fd7-962a-2869170b4f57 - 01
Form type : Competition
Notice type : Contract or concession notice – standard regime
Notice dispatch date : 29/05/2025 09:38 +01:00
Languages in which this notice is officially available : English
Notice publication number : 00350868-2025
OJ S issue number : 104/2025
Publication date : 02/06/2025