Galway City Council - Customer Case Management and Enterprise Resource Planning platform

The core solution comprises of a Customer Relationship Management System (CRM), Customer Web Portal, Online Forms Platform, Workflow, Integrations, Mobile Apps, Reports Dashboard and Knowledge Base. The core solution comprises of a Customer Relationship Management System (CRM), Customer Web Portal, Online Forms Platform, Workflow, Integrations, Mobile Apps, Reports Dashboard and …

CPV: 72212445 Servicios de desarrollo de software de gestión de relaciones con el consumidor, 72261000 Servicios de apoyo al software, 72262000 Servicios de desarrollo de software, 72266000 Servicios de consultoría en software
Lugar de ejecución:
Galway City Council - Customer Case Management and Enterprise Resource Planning platform
Organismo adjudicador:
Galway City Council
Número de premio:
0

1. Buyer

1.1 Buyer

Official name : Galway City Council
Legal type of the buyer : Body governed by public law, controlled by a local authority
Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : Galway City Council - Customer Case Management and Enterprise Resource Planning platform
Description : The core solution comprises of a Customer Relationship Management System (CRM), Customer Web Portal, Online Forms Platform, Workflow, Integrations, Mobile Apps, Reports Dashboard and Knowledge Base.
Procedure identifier : 4cb456d3-6699-4ae1-8743-8404f6ff10e3
Previous notice : 9ab84d54-3347-47a6-a8d6-3045fc3fb8e1-01
Type of procedure : Open
The procedure is accelerated : no
Justification for the accelerated procedure :
Main features of the procedure :

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72212445 Customer Relation Management software development services
Additional classification ( cpv ): 72261000 Software support services
Additional classification ( cpv ): 72266000 Software consultancy services
Additional classification ( cpv ): 72262000 Software development services

2.1.2 Place of performance

Country : Ireland
Anywhere in the given country

2.1.4 General information

Legal basis :
Directive 2014/24/EU

5. Lot

5.1 Lot technical ID : LOT-0001

Title : Galway City Council - Customer Case Management and Enterprise Resource Planning platform
Description : The core solution comprises of a Customer Relationship Management System (CRM), Customer Web Portal, Online Forms Platform, Workflow, Integrations, Mobile Apps, Reports Dashboard and Knowledge Base.
Internal identifier : 0

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72212445 Customer Relation Management software development services
Additional classification ( cpv ): 72261000 Software support services
Additional classification ( cpv ): 72266000 Software consultancy services
Additional classification ( cpv ): 72262000 Software development services

5.1.2 Place of performance

Country : Ireland
Anywhere in the given country
Additional information :

5.1.6 General information

Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.10 Award criteria

Criterion :
Type : Quality
Name :
Description : Most Economically Advantageous Tender (MEAT)
Category of award threshold criterion : Order of importance
Award criterion number : 1
Description of the method to be used if weighting cannot be expressed by criteria :
Justification for not indicating the weighting of the award criteria :

5.1.12 Terms of procurement

Information about review deadlines : As per CFT Documents

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland -
Information about review deadlines : As per CFT Documents
Organisation providing offline access to the procurement documents : Galway City Council -

6. Results

Value of all contracts awarded in this notice : 600 000 Euro

6.1 Result lot ldentifier : LOT-0001

At least one winner was chosen.

6.1.2 Information about winners

Winner :
Official name : Spanish Point Technologies Ltd
Tender :
Tender identifier : 000097326
Identifier of lot or group of lots : LOT-0001
Value of the tender : 600 000 Euro
Subcontracting : No
Contract information :
Identifier of the contract : 419681
Date on which the winner was chosen : 13/03/2025
Date of the conclusion of the contract : 19/05/2025

6.1.4 Statistical information

Received tenders or requests to participate :
Type of received submissions : Tenders
Number of tenders or requests to participate received : 11

8. Organisations

8.1 ORG-0001

Official name : Galway City Council
Registration number : 0022193N
Postal address : Galway City Council
Town : Galway
Postcode : H91 X4K8
Country subdivision (NUTS) : West ( IE042 )
Country : Ireland
Telephone : 091536400
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents

8.1 ORG-0002

Official name : Spanish Point Technologies Ltd
Registration number : 403212
Postal address : The Plaza EastPoint Business Park, Clontarf -Dublin 3
Town : Dublin
Postcode : D03E5R6
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : 015666587
Roles of this organisation :
Tenderer
Winner of these lots : LOT-0001

8.1 ORG-0003

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation

8.1 ORG-0004

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

11. Notice information

11.1 Notice information

Notice identifier/version : cfd7d00e-8639-46f2-a0de-6b74337ea57c - 01
Form type : Result
Notice type : Contract or concession award notice – standard regime
Notice dispatch date : 21/05/2025 11:46 +01:00
Languages in which this notice is officially available : English

11.2 Publication information

Notice publication number : 00329394-2025
OJ S issue number : 98/2025
Publication date : 22/05/2025