The Norwegian Directorate of Health - RFI system for case handling for the Patient and User Ombudsman (POBO)

The Norwegian Directorate of Health's overall target architecture is based on a hybrid approach, where self-developed systems make up a significant part of the current system portfolio. In accordance with our strategic direction, we are now considering increased use of standardised components and platform services, including software provided as a …

CPV: 72220000 Systems and technical consultancy services, 30211300 Computer platforms, 48000000 Software package and information systems, 48200000 Networking, Internet and intranet software package, 72221000 Business analysis consultancy services, 72224000 Project management consultancy services
Place of execution:
The Norwegian Directorate of Health - RFI system for case handling for the Patient and User Ombudsman (POBO)
Awarding body:
Norsk Helsenett SF
Award number:
25/02319

1. Buyer

1.1 Buyer

Official name : Norsk Helsenett SF
Legal type of the buyer : Public undertaking
Activity of the contracting authority : Health

2. Procedure

2.1 Procedure

Title : The Norwegian Directorate of Health - RFI system for case handling for the Patient and User Ombudsman (POBO)
Description : The Norwegian Directorate of Health's overall target architecture is based on a hybrid approach, where self-developed systems make up a significant part of the current system portfolio. In accordance with our strategic direction, we are now considering increased use of standardised components and platform services, including software provided as a service (SaaS). As a part of this work, we are looking into future solutions for case handling for the Patient and User Ombudsman (POBO). This system will be an integrated part of our future target architecture. We are now facing a strategic route between the continuation of self-development and the procurement of finished components from the market. We would like the system to be placed in the Norwegian Directorate of Health ́s own infrastructure, both on-prem and in a public cloud and we envisage a system that includes ready-made components that are easy to use in case handling systems. The system shall be able to offer options for integration with API services.The choice we land on will affect the direction and principles in the further development of our target architecture. In this connection, we invite a selection of tenderers to demonstrate how their systems - based on established systems and platforms - can cover our functional needs.
Internal identifier : 25/02319

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72220000 Systems and technical consultancy services
Additional classification ( cpv ): 30211300 Computer platforms
Additional classification ( cpv ): 48000000 Software package and information systems
Additional classification ( cpv ): 48200000 Networking, Internet and intranet software package
Additional classification ( cpv ): 72221000 Business analysis consultancy services
Additional classification ( cpv ): 72224000 Project management consultancy services

2.1.2 Place of performance

Country : Norway
Anywhere in the given country

2.1.4 General information

Legal basis :
Directive 2014/24/EU
Anskaffelsesforskriften - This is a market survey

3. Part

3.1 Part technical ID : PAR-0000

Title : The Norwegian Directorate of Health - RFI system for case handling for the Patient and User Ombudsman (POBO)
Description : The Norwegian Directorate of Health's overall target architecture is based on a hybrid approach, where self-developed systems make up a significant part of the current system portfolio. In accordance with our strategic direction, we are now considering increased use of standardised components and platform services, including software provided as a service (SaaS). As a part of this work, we are looking into future solutions for case handling for the Patient and User Ombudsman (POBO). This system will be an integrated part of our future target architecture. We are now facing a strategic route between the continuation of self-development and the procurement of finished components from the market. We would like the system to be placed in the Norwegian Directorate of Health ́s own infrastructure, both on-prem and in a public cloud and we envisage a system that includes ready-made components that are easy to use in case handling systems. The system shall be able to offer options for integration with API services.The choice we land on will affect the direction and principles in the further development of our target architecture. In this connection, we invite a selection of tenderers to demonstrate how their systems - based on established systems and platforms - can cover our functional needs.
Internal identifier : 25/02319

3.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72220000 Systems and technical consultancy services
Additional classification ( cpv ): 30211300 Computer platforms
Additional classification ( cpv ): 48000000 Software package and information systems
Additional classification ( cpv ): 48200000 Networking, Internet and intranet software package
Additional classification ( cpv ): 72221000 Business analysis consultancy services
Additional classification ( cpv ): 72224000 Project management consultancy services

3.1.2 Place of performance

Country : Norway
Anywhere in the given country

3.1.5 General information

Reserved participation : Participation is not reserved.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

3.1.6 Procurement documents

Languages in which the procurement documents are officially available : Norwegian
Address of the procurement documents : https://permalink.mercell.com/263174620.aspx ,

3.1.7 Terms of procurement

The execution of the contract must be performed within the framework of sheltered employment programmes : No

3.1.9 Further information, mediation and review

Review organisation : Trøndelag Tingret
Organisation providing additional information about the procurement procedure : Norsk Helsenett SF
Organisation providing offline access to the procurement documents : Norsk Helsenett SF

8. Organisations

8.1 ORG-0001

Official name : Norsk Helsenett SF
Registration number : 994598759
Postal address : Abels gate 9
Town : TRONDHEIM
Postcode : 7030
Country subdivision (NUTS) : Trøndelag/Trööndelage ( NO060 )
Country : Norway
Contact point : Avdeling anskaffelser
Telephone : +47 24200000
Internet address : http://www.nhn.no
Roles of this organisation :
Buyer
Organisation providing additional information about the procurement procedure
Organisation providing offline access to the procurement documents

8.1 ORG-0002

Official name : Trøndelag Tingret
Registration number : 926722794
Postal address : Munkegata 20
Town : trondheim
Postcode : 7013
Country subdivision (NUTS) : Trøndelag/Trööndelage ( NO060 )
Country : Norway
Roles of this organisation :
Review organisation

Notice information

Notice identifier/version : a0cd6860-7e57-4186-b98f-1ed177dde244 - 01
Form type : Planning
Notice type : Prior information notice or a periodic indicative notice used only for information
Notice dispatch date : 14/08/2025 13:38 +00:00
Notice dispatch date (eSender) : 14/08/2025 14:13 +00:00
Languages in which this notice is officially available : English
Notice publication number : 00540117-2025
OJ S issue number : 157/2025
Publication date : 19/08/2025
Estimated date of publication of a contract notice within this procedure : 18/03/2026