Security Guard and Reception/Switchboard Services for the premises of the European Commission Representation in Croatia and European Parliament Liaison Office and Europa Experience Centre in Croatia 2025 - 2029

Security Guard and Reception/Switchboard Services for the House of Europe in Zagreb, Croatia for the period 07.05.2025 - 06.05.2029. Current contract expires on 06.05.2025. The Contracting Authority is seeking to procure the following security guard and reception/switchboard services: • Physical Security Services Physical Security Services are required on-site in line …

CPV: 79713000 Guard services, 79710000 Security services, 79992000 Reception services, 32543000 Telephone switchboards
Place of execution:
Security Guard and Reception/Switchboard Services for the premises of the European Commission Representation in Croatia and European Parliament Liaison Office and Europa Experience Centre in Croatia 2025 - 2029
Awarding body:
European Commission, DG COMM - Communication
Award number:
EC-COMM/ZAG/2024/RP/0437

1. Buyer

1.1 Buyer

Official name : European Commission, DG COMM - Communication
Legal type of the buyer : EU institution, body or agency
Activity of the contracting authority : General public services

1.1 Buyer

Official name : parlement européen, SAFE - Directorate-General for Security and Safety
Legal type of the buyer : EU institution, body or agency
Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : Security Guard and Reception/Switchboard Services for the premises of the European Commission Representation in Croatia and European Parliament Liaison Office and Europa Experience Centre in Croatia 2025 - 2029
Description : Security Guard and Reception/Switchboard Services for the House of Europe in Zagreb, Croatia for the period 07.05.2025 - 06.05.2029. Current contract expires on 06.05.2025. The Contracting Authority is seeking to procure the following security guard and reception/switchboard services: • Physical Security Services Physical Security Services are required on-site in line with the schedule mentioned in this section below. • Reception/Switchboard Services Reception/Switchboard Services include i.e. acquiring visitors and informing members of staff about the arrival as well as operating the telephone switchboard and transferring calls. • Emergency Response Services The Contracting Authority wishes to have a remote surveillance and assistance service for cases of emergency. The contractor will be required to be on site within 20 minutes. Upon specific request, the contracting authority may require the presence of an armed guard. • Additional/On Demand Services For all services covered by the contract, the Contracting Authority reserves the right to require additional services at any time.
Procedure identifier : 0f9f6465-66c1-48eb-802c-f20b6f515fbd
Previous notice : 653312-2024
Internal identifier : EC-COMM/ZAG/2024/RP/0437
Type of procedure : Restricted
Justification for the accelerated procedure :
Main features of the procedure :

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79713000 Guard services

2.1.3 Value

Estimated value excluding VAT : 600 000 Euro

2.1.4 General information

Legal basis :
Regulation (EU, Euratom) 2018/1046

5. Lot

5.1 Lot technical ID : LOT-0001

Title : Security Guard and Reception/Switchboard Services for the premises of the European Commission Representation in Croatia and European Parliament Liaison Office and Europa Experience Centre in Croatia 2025 - 2029
Description : Security Guard and Reception/Switchboard Services for the House of Europe in Zagreb, Croatia for the period 07.05.2025 - 06.05.2029. Current contract expires on 06.05.2025. The Contracting Authority is seeking to procure the following security guard and reception/switchboard services: • Physical Security Services Physical Security Services are required on-site in line with the schedule mentioned in this section below. • Reception/Switchboard Services Reception/Switchboard Services include i.e. acquiring visitors and informing members of staff about the arrival as well as operating the telephone switchboard and transferring calls. • Emergency Response Services The Contracting Authority wishes to have a remote surveillance and assistance service for cases of emergency. The contractor will be required to be on site within 20 minutes. Upon specific request, the contracting authority may require the presence of an armed guard. • Additional/On Demand Services For all services covered by the contract, the Contracting Authority reserves the right to require additional services at any time.
Internal identifier : EC-COMM/ZAG/2024/RP/0437

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79713000 Guard services
Additional classification ( cpv ): 79710000 Security services
Additional classification ( cpv ): 79992000 Reception services
Additional classification ( cpv ): 32543000 Telephone switchboards

5.1.3 Estimated duration

Duration : 48 Month

5.1.4 Renewal

Other information about renewals : The framework contract is concluded for an initial period of 12 (twelve) months, renewable 3 (three) time(s). Please consult the draft framework contract in the procurement documents.

5.1.5 Value

Estimated value excluding VAT : 600 000 Euro

5.1.6 General information

Procurement Project fully or partially financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.10 Award criteria

Criterion :
Type : Quality
Name :
Description : Please consult the procurement documents.
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 70
Criterion :
Type : Price
Name :
Description : Please consult the procurement documents.
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 30
Description of the method to be used if weighting cannot be expressed by criteria :
Justification for not indicating the weighting of the award criteria :

5.1.15 Techniques

Framework agreement :
Framework agreement, without reopening of competition
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : Court of Justice of the European Union -
Organisation signing the contract : European Commission, DG COMM - Communication

6. Results

Maximum value of the framework agreements in this notice : 598 448 Euro

6.1 Result lot ldentifier : LOT-0001

At least one winner was chosen.
Framework agreement :
Maximum value of the framework agreement : 598 448 Euro

6.1.2 Information about winners

Winner :
Official name : SOKOL d.o.o.
Tender :
Tender identifier : SOKOL d.o.o.
Identifier of lot or group of lots : LOT-0001
Contract information :
Identifier of the contract : COMM/ZAG/2024/RP/0437
Date on which the winner was chosen : 04/03/2025
Date of the conclusion of the contract : 07/04/2025
Organisation signing the contract : European Commission, DG COMM - Communication

6.1.4 Statistical information

Received tenders or requests to participate :
Type of received submissions : Tenders submitted electronically
Number of tenders or requests to participate received : 1

8. Organisations

8.1 ORG-0001

Official name : European Commission, DG COMM - Communication
Registration number : COM
Department : COMM.C - Representations & Communication in Member States
Postal address : Ulica Augusta Cesarea 4-6
Town : Zagreb
Postcode : 10 000
Country subdivision (NUTS) : Grad Zagreb ( HR050 )
Country : Croatia
Telephone : +32 2 299 11 11
Roles of this organisation :
Buyer
Group leader
Central purchasing body awarding public contracts or concluding framework agreements for works, supplies or services intended for other buyers
Organisation signing the contract

8.1 ORG-0002

Official name : parlement européen, SAFE - Directorate-General for Security and Safety
Registration number : EP
Postal address : Plateau du Kirchberg
Town : Luxembourg
Postcode : L-2929
Country subdivision (NUTS) : Luxembourg ( LU000 )
Country : Luxembourg
Telephone : +32 2 299 11 11
Roles of this organisation :
Buyer

8.1 ORG-0003

Official name : Court of Justice of the European Union
Registration number : CURIA
Postal address : Rue du Fort Niedergrünewald
Town : Luxembourg
Postcode : L-2925
Country subdivision (NUTS) : Luxembourg ( LU000 )
Country : Luxembourg
Telephone : +352 4303-1
Internet address : http://curia.europa.eu
Roles of this organisation :
Review organisation

8.1 ORG-0004

Official name : European Commission
Registration number : EUCOM
Postal address : Mondrian (CDMA), Rue du Champ de Mars 21
Town : Brussels
Postcode : B-1050
Country subdivision (NUTS) : Arr. de Bruxelles-Capitale/Arr. Brussel-Hoofdstad ( BE100 )
Country : Belgium
Telephone : +32 2 299 11 11
Roles of this organisation :
TED eSender

8.1 ORG-0005

Official name : SOKOL d.o.o.
Registration number : HR82812328597
Postal address : Trg Republike Hrvatske 8/II
Town : Zagreb
Postcode : 10000
Country subdivision (NUTS) : Extra-Regio NUTS 3 ( HRZZZ )
Country : Croatia
Telephone : +38514633485
Roles of this organisation :
Tenderer
Winner of these lots : LOT-0001

11. Notice information

11.1 Notice information

Notice identifier/version : 414d1041-9593-4cf5-ad0b-aa002e55dd5d - 01
Form type : Result
Notice type : Contract or concession award notice – standard regime
Notice dispatch date : 22/04/2025 14:50 +02:00
Languages in which this notice is officially available : English

11.2 Publication information

Notice publication number : 00260364-2025
OJ S issue number : 79/2025
Publication date : 23/04/2025