Operations Support for ScienceCluster and ScienceCloud on OpenStack and CephFS

Science IT is responsible for the operation of the ScienceCloud and ScienceCluster. The Team needs professional consulting support for the opensource technology OpenStack and CephFS. The University of Zurich (UZH) invites tenders for the following reasons: Expiring support contract with current consultant Science IT already had a support contract with …

CPV: 72000000 IT services: consulting, software development, Internet and support
Deadline:
Oct. 13, 2025, noon
Deadline type:
Submitting a bid
Place of execution:
Operations Support for ScienceCluster and ScienceCloud on OpenStack and CephFS
Awarding body:
Universität Zürich Assetmanagement
Award number:

1. Buyer

1.1 Buyer

Official name : Universität Zürich Assetmanagement
Legal type of the buyer : Body governed by public law, controlled by a regional authority
Activity of the contracting authority : Education

2. Procedure

2.1 Procedure

Title : Operations Support for ScienceCluster and ScienceCloud on OpenStack and CephFS
Description : Science IT is responsible for the operation of the ScienceCloud and ScienceCluster. The Team needs professional consulting support for the opensource technology OpenStack and CephFS. The University of Zurich (UZH) invites tenders for the following reasons: Expiring support contract with current consultant Science IT already had a support contract with a provider (StackHPC) for the OpenStack platform in the past. This needs to be renewed for the next 5 years. This is a suitable opportunity to redefine the desired support services, familiarise with other providers and obtain prices in line with the market. Enlarge support to also cover CephFS Science IT has experienced two major incidents last year on CephFS with a total downtime of the whole ScienceCluster service for several weeks. Therefore, Science IT is looking for a strong partner with lots of experience in CephFS to provide 3rd level support as well as consulting service to stabilize the platform. Two long-serving employees have left the team Two experienced employees with in-depth knowledge of CephFS and OpenStack have left the Science IT team. Over the next two years, the knowledge in the team will be built up again. This will require a targeted transfer of expertise from an experienced partner to the employees of Science IT. Therefore, with this tender, Science IT is looking for experienced partners for the support of OpenStack and CephFS. The cooperation with an experienced provider should achieve the following goals: * In the event of a disaster, Science IT receives professional support for OpenStack and CephFS on the next business day at the latest. * Employees will be able to benefit from the provider's expertise in the coming years. The provider also employs staff who are actively involved in CephFS and OpenStack as contributors. Using the provider's documentation on the UZH platform, the team will be enabled to solve problems independently. * Updates or upgrades can be planned and implemented together so that the platform is always operated at the second latest technical level. * Conceptual adjustments to the platform can be discussed with an experienced partner. They challenge internal employees so that the right solution is implemented for UZH.
Procedure identifier : 792d05e4-16ff-47e0-b2f1-ad390e78ca74
Type of procedure : Open
The procedure is accelerated : no

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support

2.1.4 General information

Legal basis :
Directive 2014/24/EU

2.1.5 Terms of procurement

Terms of submission :
Maximum number of lots for which one tenderer can submit tenders : 2
Terms of contract :
Maximum number of lots for which contracts can be awarded to one tenderer : 2

5. Lot

5.1 Lot technical ID : LOT-0001

Title : OpenStack
Description : For the operation of ScienceCloud and ScienceCluster OpenStack is key technology. With lot 1 the UZH is seeking for the following services. * Third level support: Support requests should be answered on the next business day, work is carried out during business hours, support is provided by arrangement * Disaster Support: Support requests should be answered on the next business day, work is carried out during business hours, support is immediate * Annual update support: The provider plans to carry out the update together with Science IT once a year. * Know-how transfer: The provider documents the platform on an ongoing basis and discusses the adjustments with internal employees * Initial project, ramp-up: The provider and the Science IT team discuss the status of the platform and possible conceptual adjustments to optimise the platform that may be needed to enable the provider to fulfil above requirements. These are then implemented together.

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support

5.1.2 Place of performance

Town : Zürich
Postcode : 8005
Country subdivision (NUTS) : Zürich ( CH040 )
Country : Switzerland
Additional information :

5.1.3 Estimated duration

Start date : 01/01/2026
Duration end date : 31/12/2030

5.1.4 Renewal

Maximum renewals : 1

5.1.6 General information

Reserved participation : Participation is not reserved.
The names and professional qualifications of the staff assigned to perform the contract must be given : Not yet known
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.10 Award criteria

Criterion :
Type : Quality
Description : Award criteria
Description of the method to be used if weighting cannot be expressed by criteria : The award criteria are defined in the documentation.

5.1.11 Procurement documents

Access to certain procurement documents is restricted
Ad hoc communication channel :
Name : Simap.ch

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Allowed
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Variants : Not allowed
Tenderers may submit more than one tender : Not allowed
Deadline for receipt of tenders : 13/10/2025 12:00 +02:00
Deadline until which the tender must remain valid : 180 Day
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : Not yet known
Conditions relating to the performance of the contract : Further details in the official publication on simap.ch
Electronic invoicing : Required
Electronic ordering will be used : no
Electronic payment will be used : yes
Financial arrangement : Further details in the official publication on simap.ch

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : Tribunal administrativ federal
Information about review deadlines : Instructions on legal remedies An appeal against this invitation to tender may be lodged within 20 days with the Administrative Court of the Canton of Zurich, Militärstrasse 36, P.O. Box, 8090 Zurich, in writing. The notice of appeal must be submitted in duplicate and must contain an application and the grounds for it. The contested invitation to tender must be enclosed. The evidence invoked must be precisely specified and enclosed as far as possible.
Organisation providing additional information about the procurement procedure : Universität Zürich Assetmanagement

5.1 Lot technical ID : LOT-0002

Title : CephFS
Description : For the operation of ScienceCloud and ScienceCluster CephFS is key technology. With lot 2 the UZH is seeking for the following services. * Third level support: Support requests should be answered on the next business day, work is carried out during business hours, support is provided by arrangement * Disaster support: Support requests should be answered on the next business day, work is carried out during business hours and at weekends, support is immediate * Annual update support: The provider plans to carry out the update together with Science IT once a year. * Know-how transfer: The provider documents the platform on an ongoing basis and discusses the adjustments with internal employees * Initial project, ramp-up: The provider and the Science IT team discuss the status of the platform and possible conceptual adjustments to optimise the platform that may be needed to enable the provider to fulfil above requirements. These are then implemented together.

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support

5.1.2 Place of performance

Town : Zürich
Postcode : 8005
Country subdivision (NUTS) : Zürich ( CH040 )
Country : Switzerland
Additional information :

5.1.3 Estimated duration

Start date : 01/01/2026
Duration end date : 31/12/2030

5.1.4 Renewal

Maximum renewals : 1

5.1.6 General information

Reserved participation : Participation is not reserved.
The names and professional qualifications of the staff assigned to perform the contract must be given : Not yet known
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.10 Award criteria

Criterion :
Type : Quality
Description : Award criteria
Description of the method to be used if weighting cannot be expressed by criteria : The award criteria are defined in the documentation.

5.1.11 Procurement documents

Access to certain procurement documents is restricted
Ad hoc communication channel :
Name : Simap.ch

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Allowed
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Variants : Not allowed
Tenderers may submit more than one tender : Not allowed
Deadline for receipt of tenders : 13/10/2025 12:00 +02:00
Deadline until which the tender must remain valid : 180 Day
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : Not yet known
Conditions relating to the performance of the contract : Further details in the official publication on simap.ch
Electronic invoicing : Required
Electronic ordering will be used : no
Electronic payment will be used : yes
Financial arrangement : Further details in the official publication on simap.ch

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : Tribunal administrativ federal
Information about review deadlines : Instructions on legal remedies An appeal against this invitation to tender may be lodged within 20 days with the Administrative Court of the Canton of Zurich, Militärstrasse 36, P.O. Box, 8090 Zurich, in writing. The notice of appeal must be submitted in duplicate and must contain an application and the grounds for it. The contested invitation to tender must be enclosed. The evidence invoked must be precisely specified and enclosed as far as possible.
Organisation providing additional information about the procurement procedure : Universität Zürich Assetmanagement

8. Organisations

8.1 ORG-0001

Official name : Universität Zürich Assetmanagement
Registration number : b318b221-a58c-49f0-ab59-abe3087f2ddf
Postal address : Pfingstweidstrasse 60B
Town : Zürich
Postcode : 8005
Country subdivision (NUTS) : Zürich ( CH040 )
Country : Switzerland
Telephone : +41446348930
Roles of this organisation :
Buyer
Organisation providing additional information about the procurement procedure

8.1 ORG-0002

Official name : Tribunal administrativ federal
Registration number : BVGER
Postal address : Postfach
Town : St. Gallen
Postcode : 9023
Country subdivision (NUTS) : St. Gallen ( CH055 )
Country : Switzerland
Telephone : +41584652626
Internet address : https://www.bvger.ch
Roles of this organisation :
Review organisation

8.1 ORG-0003

Official name : Simap.ch
Registration number : CH001
Postal address : Holzikofenweg 36
Town : Bern
Postcode : 3003
Country subdivision (NUTS) : Bern / Berne ( CH021 )
Country : Switzerland
Telephone : +41584646388
Internet address : https://www.simap.ch
Roles of this organisation :
TED eSender

Notice information

Notice identifier/version : 372e8b12-49c1-4438-bf97-0efccccd4f96 - 01
Form type : Competition
Notice type : Contract or concession notice – standard regime
Notice dispatch date : 01/09/2025 02:26 +02:00
Languages in which this notice is officially available : English
Notice publication number : 00571953-2025
OJ S issue number : 167/2025
Publication date : 02/09/2025