IK-EEA 049-2025 Assistance with the development and management of automated work processes

The procurement is for consultancy services and licences for the development and management of automated work processes. The assistance will i.a. include process mapping, development, management support and documentation. The assistance is provided continuously, but the size of the assistance will vary slightly based on the assignment quantity throughout the …

CPV: 48400000 Business transaction and personal business software package, 72000000 IT services: consulting, software development, Internet and support, 72200000 Software programming and consultancy services, 72240000 Systems analysis and programming services, 72260000 Software-related services, 72600000 Computer support and consultancy services
Place of execution:
IK-EEA 049-2025 Assistance with the development and management of automated work processes
Awarding body:
Bergen kommune - Innkjøp konsern
Award number:
2024/133230

1. Buyer

1.1 Buyer

Official name : Bergen kommune - Innkjøp konsern
Legal type of the buyer : Body governed by public law, controlled by a local authority
Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : IK-EEA 049-2025 Assistance with the development and management of automated work processes
Description : The procurement is for consultancy services and licences for the development and management of automated work processes. The assistance will i.a. include process mapping, development, management support and documentation. The assistance is provided continuously, but the size of the assistance will vary slightly based on the assignment quantity throughout the year. Bergen municipality uses Robotic Process Automation, RPA, for streamlining and increased degree of automation of work processes. Based on RPA technology, the concept "Digital Employee", also called "Digifrid", was established. The development work started in 2016 and the municipality ́s digital employee is now responsible for a number of work processes. There are currently four robots in operation and over 30 processes in production. Disciplines that have started to use automated processes are, among others, health, nurseries and schools, HR, finance and administration. Through digitalisation and automation of work processes, including by using RPA, Bergen municipality would like to achieve both qualitative and quantitative gains. Bergen municipality would like to enter into a contract with a tenderer who can contribute to realise the municipality's ambitions in this area. Blue Prism software is used for development and C TWO for management. Procurement of licences for C TWO and Blue Prism is also a part of this procurement. The tenderer shall procure licences for C TWO and Blue Prism on behalf of Bergen municipality. Bergen municipality is the licence owner.
Procedure identifier : ce1bfefe-dcd6-40f3-ac68-78fcccdefda7
Previous notice : ad6b31d6-6d8b-4c67-8623-747ad2824761-01
Internal identifier : 2024/133230
Type of procedure : Open
The procedure is accelerated : no
Justification for the accelerated procedure :
Main features of the procedure : A contract shall be signed with one tenderer. The contract will be valid for four years, with an option for an extension for a further two years.

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72600000 Computer support and consultancy services
Additional classification ( cpv ): 48400000 Business transaction and personal business software package
Additional classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 72200000 Software programming and consultancy services
Additional classification ( cpv ): 72240000 Systems analysis and programming services
Additional classification ( cpv ): 72260000 Software-related services

2.1.2 Place of performance

Postal address : Rosenkrantzgaten 3
Town : Bergen
Postcode : 5003
Country subdivision (NUTS) : Vestland ( NO0A2 )
Country : Norway
Additional information : The service shall as a fundamental principle be carried out in the contracting authority ́s premises, which are currently in Rosenkrantzgaten 3, 5003 Bergen. However, there is an option for some flexibility, but a minimum of three days a week physically in the contracting authority ́s premises, on fixed days.

2.1.4 General information

Call for competition is terminated
Legal basis :
Directive 2014/24/EU
Anskaffelsesforskriften - Part III of the Procurement Regulations.

5. Lot

5.1 Lot technical ID : LOT-0000

Title : IK-EEA 049-2025 Assistance with the development and management of automated work processes
Description : The procurement is for consultancy services and licences for the development and management of automated work processes. The assistance will i.a. include process mapping, development, management support and documentation. The assistance is provided continuously, but the size of the assistance will vary slightly based on the assignment quantity throughout the year. Bergen municipality uses Robotic Process Automation, RPA, for streamlining and increased degree of automation of work processes. Based on RPA technology, the concept "Digital Employee", also called "Digifrid", was established. The development work started in 2016 and the municipality ́s digital employee is now responsible for a number of work processes. There are currently four robots in operation and over 30 processes in production. Disciplines that have started to use automated processes are, among others, health, nurseries and schools, HR, finance and administration. Through digitalisation and automation of work processes, including by using RPA, Bergen municipality would like to achieve both qualitative and quantitative gains. Bergen municipality would like to enter into a contract with a tenderer who can contribute to realise the municipality's ambitions in this area. Blue Prism software is used for development and C TWO for management. Procurement of licences for C TWO and Blue Prism is also a part of this procurement. The tenderer shall procure licences for C TWO and Blue Prism on behalf of Bergen municipality. Bergen municipality is the licence owner.
Internal identifier : 2024/133230

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72600000 Computer support and consultancy services
Additional classification ( cpv ): 48400000 Business transaction and personal business software package
Additional classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 72200000 Software programming and consultancy services
Additional classification ( cpv ): 72240000 Systems analysis and programming services
Additional classification ( cpv ): 72260000 Software-related services

5.1.2 Place of performance

Postal address : Rosenkrantzgaten 3
Town : Bergen
Postcode : 5003
Country subdivision (NUTS) : Vestland ( NO0A2 )
Country : Norway
Additional information : The service shall as a fundamental principle be carried out in the contracting authority ́s premises, which are currently in Rosenkrantzgaten 3, 5003 Bergen. However, there is an option for some flexibility, but a minimum of three days a week physically in the contracting authority ́s premises, on fixed days.

5.1.3 Estimated duration

Duration : 6 Year

5.1.6 General information

Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : no

5.1.10 Award criteria

Criterion :
Type : Quality
Name : Competence and performance
Description : The tenderer ́s response to the evaluation requirements (requirement in category E) in SSA-B Annex 1 forms the basis for the evaluation of this award criteria. The evaluation requirements are marked with different weighting. Low, medium and high. All evaluation requirements will be answered as described in SSA-B Annex 1.
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 60
Criterion :
Type : Price
Name : Price
Description : The service described in the annexes shall be included in the stated prices. Documentation requirement: Price excluding VAT is to be filled in under the tab "Products" in Mercell.
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 40
Description of the method to be used if weighting cannot be expressed by criteria :
Justification for not indicating the weighting of the award criteria :

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : Hordaland tingrett -
Information about review deadlines : 0

6. Results

Value of all contracts awarded in this notice : 24 000 000 Norwegian krone

6.1 Result lot ldentifier : LOT-0000

At least one winner was chosen.

6.1.2 Information about winners

Winner :
Official name : Avo Consulting AS
Tender :
Tender identifier : Tilbud 1
Identifier of lot or group of lots : LOT-0000
Value of the tender : 24 000 000 Norwegian krone
Subcontracting : No
Contract information :
Identifier of the contract : IK257677044
Date on which the winner was chosen : 20/05/2025
Date of the conclusion of the contract : 22/05/2025

6.1.4 Statistical information

Summary of the review requests the buyer received :
Number of complainants : 0
Received tenders or requests to participate :
Type of received submissions : Tenders submitted electronically
Number of tenders or requests to participate received : 1

8. Organisations

8.1 ORG-0001

Official name : Bergen kommune - Innkjøp konsern
Registration number : 964338531
Department : Innkjøp konsern
Postal address : Postboks 7700
Town : BERGEN
Postcode : 5020
Country subdivision (NUTS) : Vestland ( NO0A2 )
Country : Norway
Contact point : Elin Riksheim
Telephone : +47 05556
Roles of this organisation :
Buyer

8.1 ORG-0002

Official name : Hordaland tingrett
Registration number : 926723367
Town : Bergen
Postcode : 5020
Country subdivision (NUTS) : Vestland ( NO0A2 )
Country : Norway
Telephone : 55699700
Roles of this organisation :
Review organisation

8.1 ORG-0003

Official name : Avo Consulting AS
Size of the economic operator : Medium
Registration number : 918664696
Postal address : PB 3804 Nøstet
Town : Bergen
Postcode : 5802
Country subdivision (NUTS) : Vestland ( NO0A2 )
Country : Norway
Contact point : Avo Consulting AS
Telephone : 22110600
Roles of this organisation :
Tenderer
Winner of these lots : LOT-0000
Notice information
Notice identifier/version : 92d391f5-54aa-4741-bf3e-40fb5ccfd390 - 01
Form type : Result
Notice type : Contract or concession award notice – standard regime
Notice dispatch date : 23/06/2025 07:57 +00:00
Notice dispatch date (eSender) : 23/06/2025 08:08 +00:00
Languages in which this notice is officially available : English
Notice publication number : 00409794-2025
OJ S issue number : 119/2025
Publication date : 25/06/2025