ICT-571 - ICT Managed Services Tender

Core Managed ICT Services: Level 1, Level 2 and Level 3 support service across HIQA’s ICT estate, ensuring operational efficiency, Service continuity and user satisfaction for an initial term of three years with 2 optional extensions of a further one year each. A drawdown for resources as required to support …

CPV: 72253000 Helpdesk and support services
Deadline:
Sept. 15, 2025, 3 p.m.
Deadline type:
Submitting a bid
Place of execution:
ICT-571 - ICT Managed Services Tender
Awarding body:
Health Information and Quality Authority (HIQA)
Award number:
0

1. Buyer

1.1 Buyer

Official name : Health Information and Quality Authority (HIQA)
Legal type of the buyer : Body governed by public law, controlled by a central government authority
Activity of the contracting authority : Health

2. Procedure

2.1 Procedure

Title : ICT-571 - ICT Managed Services Tender
Description : Core Managed ICT Services: Level 1, Level 2 and Level 3 support service across HIQA’s ICT estate, ensuring operational efficiency, Service continuity and user satisfaction for an initial term of three years with 2 optional extensions of a further one year each. A drawdown for resources as required to support projects and BAU activities. Additional Services: Network Managed Service and Patching as an optional service
Procedure identifier : 01b034f3-2abf-425b-ac03-382ca663e247
Type of procedure : Open
The procedure is accelerated : no

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72253000 Helpdesk and support services

2.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland

2.1.3 Value

Estimated value excluding VAT : 7 000 000 Euro

2.1.4 General information

Legal basis :
Directive 2014/24/EU

5. Lot

5.1 Lot technical ID : LOT-0001

Title : ICT-571 - ICT Managed Services Tender
Description : Core Managed ICT Services: Level 1, Level 2 and Level 3 support service across HIQA’s ICT estate, ensuring operational efficiency, Service continuity and user satisfaction for an initial term of three years with 2 optional extensions of a further one year each. A drawdown for resources as required to support projects and BAU activities. Additional Services: Network Managed Service and Patching as an optional service
Internal identifier : 0

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72253000 Helpdesk and support services

5.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information :

5.1.3 Estimated duration

Duration : 5 Year

5.1.5 Value

Estimated value excluding VAT : 7 000 000 Euro

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English
Deadline for requesting additional information : 05/09/2025 12:00 +01:00

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Not allowed
Deadline for receipt of tenders : 15/09/2025 15:00 +01:00
Deadline until which the tender must remain valid : 6 Month
Information about public opening :
Opening date : 15/09/2025 15:30 +01:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Electronic invoicing : Allowed
Electronic ordering will be used : no
Electronic payment will be used : yes

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland
Organisation providing offline access to the procurement documents : Health Information and Quality Authority (HIQA)
Organisation providing more information on the review procedures : The High Court of Ireland
Organisation receiving requests to participate : Health Information and Quality Authority (HIQA)
Organisation processing tenders : Health Information and Quality Authority (HIQA)

8. Organisations

8.1 ORG-0001

Official name : Health Information and Quality Authority (HIQA)
Registration number : 9518681S
Postal address : Unit 1301, City Gate, Mahon
Town : Cork
Postcode : T12 Y2XT
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : (021) 240 9300
Internet address : https://www.hiqa.ie/
Buyer profile : https://www.hiqa.ie/
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents
Organisation receiving requests to participate
Organisation processing tenders

8.1 ORG-0002

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation
Organisation providing more information on the review procedures

8.1 ORG-0003

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

Notice information

Notice identifier/version : 114c34a5-0714-44e8-aafe-395142b9f190 - 01
Form type : Competition
Notice type : Contract or concession notice – standard regime
Notice dispatch date : 11/08/2025 15:25 +01:00
Languages in which this notice is officially available : English
Notice publication number : 00531734-2025
OJ S issue number : 154/2025
Publication date : 13/08/2025