External service desk to provide support in complying with the AI Act

The purpose of the AI Act service desk is to support companies and public authorities in complying with the AI Act when they develop or use AI. For this purpose an interactive platform with information & support materials should be created by the Commission. This platform should include and an …

CPV: 79111000 Legal advisory services
Place of execution:
External service desk to provide support in complying with the AI Act
Awarding body:
European Commission, DG CNECT - Communications Networks, Content and Technology
Award number:
EC-CNECT/2025/OP/0026

1. Buyer

1.1 Buyer

Official name : European Commission, DG CNECT - Communications Networks, Content and Technology
Legal type of the buyer : EU institution, body or agency
Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : External service desk to provide support in complying with the AI Act
Description : The purpose of the AI Act service desk is to support companies and public authorities in complying with the AI Act when they develop or use AI. For this purpose an interactive platform with information & support materials should be created by the Commission. This platform should include and an interactive human advice function, carried out by an external team but steered by a legal team in the AI Office. The present tender aims to procure the services of the external team to provide human advice in response to requests submitted to the platform.
Procedure identifier : 9fb1ca93-0504-4c37-9da9-003170dd8152
Previous notice : 248447-2025
Internal identifier : EC-CNECT/2025/OP/0026
Type of procedure : Open

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79111000 Legal advisory services

2.1.2 Place of performance

Anywhere
Additional information : Please consult the procurement documents.

2.1.3 Value

Estimated value excluding VAT : 2 000 000 Euro

2.1.4 General information

Legal basis :
Regulation (EU, Euratom) 2024/2509

5. Lot

5.1 Lot technical ID : LOT-0001

Title : External service desk to provide support in complying with the AI Act
Description : The purpose of the AI Act service desk is to support companies and public authorities in complying with the AI Act when they develop or use AI. For this purpose an interactive platform with information & support materials should be created by the Commission. This platform should include and an interactive human advice function, carried out by an external team but steered by a legal team in the AI Office. The present tender aims to procure the services of the external team to provide human advice in response to requests submitted to the platform.
Internal identifier : EC-CNECT/2025/OP/0026

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79111000 Legal advisory services
Options :
Description of the options : provided they are in conformity with the basic project, new services or works consisting in the repetition of similar services or works, may be entrusted up to 50 % of the initial contract to the initial contractor by negotiated procedure without prior publication of a contract notice.

5.1.2 Place of performance

Anywhere
Additional information : Please consult the procurement documents.

5.1.3 Estimated duration

Duration : 24 Month

5.1.5 Value

Estimated value excluding VAT : 2 000 000 Euro

5.1.6 General information

Procurement Project fully or partially financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : no

5.1.10 Award criteria

Criterion :
Type : Quality
Description : Please consult the procurement documents.
Criterion :
Type : Price
Description : Please consult the procurement documents.
Description of the method to be used if weighting cannot be expressed by criteria : Please consult the procurement documents.

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : Court of Justice of the European Union
Organisation providing more information on the review procedures : European Commission, DG CNECT - Communications Networks, Content and Technology
Organisation signing the contract : European Commission, DG CNECT - Communications Networks, Content and Technology

6. Results

Value of all contracts awarded in this notice : 1 500 030 Euro

6.1 Result lot ldentifier : LOT-0001

At least one winner was chosen.

6.1.2 Information about winners

Winner :
Leader of tendering party : KPMG Avocats
Official name : ASTEC GLOBAL CONSULTANCY LIMITED UNIVERSIDAD DE ALICANTE
Tender :
Tender identifier : Joint tender led by KPMG Avocats
Identifier of lot or group of lots : LOT-0001
Value of the tender : 1 500 030 Euro
Subcontracting : No
Contract information :
Identifier of the contract : 300129529
Date on which the winner was chosen : 23/07/2025
Date of the conclusion of the contract : 06/08/2025
Information about European Union funds
Name of EU-financed project or programme : Digital Europe Programme (2021/2027)
Organisation signing the contract : European Commission, DG CNECT - Communications Networks, Content and Technology

6.1.4 Statistical information

Received tenders or requests to participate :
Type of received submissions : Tenders submitted electronically
Number of tenders or requests to participate received : 7

8. Organisations

8.1 ORG-0001

Official name : European Commission, DG CNECT - Communications Networks, Content and Technology
Registration number : COM
Department : CNECT.R - Resources and Support,CNECT.R.4 - Compliance and Planning
Postal address : Rue de la Loi 200, Wetstraat 200
Town : Brussels
Postcode : B-1049
Country subdivision (NUTS) : Arr. de Bruxelles-Capitale/Arr. Brussel-Hoofdstad ( BE100 )
Country : Belgium
Telephone : +32 2 299 11 11
Roles of this organisation :
Buyer
Organisation providing more information on the review procedures
Organisation signing the contract

8.1 ORG-0002

Official name : Court of Justice of the European Union
Registration number : CURIA
Postal address : Rue du Fort Niedergrünewald
Town : Luxembourg
Postcode : L-2925
Country subdivision (NUTS) : Luxembourg ( LU000 )
Country : Luxembourg
Telephone : +352 4303-1
Internet address : http://curia.europa.eu
Roles of this organisation :
Review organisation

8.1 ORG-0003

Official name : European Commission
Registration number : EUCOM
Postal address : Mondrian (CDMA), Rue du Champ de Mars 21
Town : Brussels
Postcode : B-1050
Country subdivision (NUTS) : Arr. de Bruxelles-Capitale/Arr. Brussel-Hoofdstad ( BE100 )
Country : Belgium
Telephone : +32 2 299 11 11
Roles of this organisation :
TED eSender

8.1 ORG-0004

Official name : KPMG Avocats
Size of the economic operator : Large
Registration number : FR17840455273
Postal address : 15 rue d'Astorg
Town : PARIS
Postcode : 75008
Country subdivision (NUTS) : Extra-Regio NUTS 3 ( FRZZZ )
Country : France
Telephone : +33 1 55 68 86 66
Roles of this organisation :
Tenderer
Group leader
Winner of these lots : LOT-0001

8.1 ORG-0005

Official name : ASTEC GLOBAL CONSULTANCY LIMITED
Size of the economic operator : Large
Registration number : IE6567017J
Postal address : MERRION SQUARE 25
Town : DUBLIN 2
Postcode : D08 NRP2
Country subdivision (NUTS) : Extra-Regio NUTS 3 ( IEZZZ )
Country : Ireland
Telephone : +353 1 6753835
Roles of this organisation :
Tenderer
Winner of these lots : LOT-0001

8.1 ORG-0006

Official name : UNIVERSIDAD DE ALICANTE
Size of the economic operator : Large
Registration number : ESQ0332001G
Postal address : CAMPUS DE SAN VICENTE RASPEIG
Town : ALICANTE
Postcode : 03690
Country subdivision (NUTS) : Extra-Regio NUTS 3 ( ESZZZ )
Country : Spain
Telephone : +34965903802
Roles of this organisation :
Tenderer
Winner of these lots : LOT-0001

Notice information

Notice identifier/version : dcb7f918-06fc-4de4-9afb-50e58c5d5103 - 01
Form type : Result
Notice type : Contract or concession award notice – standard regime
Notice dispatch date : 07/08/2025 07:14 +02:00
Languages in which this notice is officially available : English
Notice publication number : 00519907-2025
OJ S issue number : 151/2025
Publication date : 08/08/2025