Digital service for handling enquiries.

The contracting authority is Norad, the Directorate for Development Cooperation. The contracting authority needs support for handling enquiries from collaborating partners. The enquiries can include ministry directorate cooperation, enquiries from foreign stations around the world, enquiries from assistance parties, as well as internal enquiries, e.g. handling needs, etc. The aim …

CPV: 72000000 IT services: consulting, software development, Internet and support, 48110000 Point of sale (POS) software package, 72300000 Data services, 72600000 Computer support and consultancy services
Place of execution:
Digital service for handling enquiries.
Awarding body:
Norad – Direktoratet for utviklingssamarbeid
Award number:
2402134

1. Buyer

1.1 Buyer

Official name : Norad – Direktoratet for utviklingssamarbeid
Legal type of the buyer : Body governed by public law, controlled by a central government authority
Activity of the contracting authority : General public services

1.1 Buyer

Official name : Norad
Legal type of the buyer : Public undertaking
Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : Digital service for handling enquiries.
Description : The contracting authority is Norad, the Directorate for Development Cooperation. The contracting authority needs support for handling enquiries from collaborating partners. The enquiries can include ministry directorate cooperation, enquiries from foreign stations around the world, enquiries from assistance parties, as well as internal enquiries, e.g. handling needs, etc. The aim of the procurement is to procure a tool that makes it easier to register needs, keep an overview of registered needs, and manage case handling related to processing the needs. In addition there is a need to be able to make statistics and other management information about the enquiries so that the Customer can plan resource input etc. in a more systematic way.
Procedure identifier : 46353390-3c0e-456d-b8fd-54599238d21f
Previous notice : 91a19870-b876-40c2-b6b2-346a6fc262f2-01
Internal identifier : 2402134
Type of procedure : Open
Justification for the accelerated procedure :
Main features of the procedure :

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 48110000 Point of sale (POS) software package
Additional classification ( cpv ): 72300000 Data services
Additional classification ( cpv ): 72600000 Computer support and consultancy services

2.1.2 Place of performance

Postal address : Bygdøy allé 2
Town : Oslo
Postcode : 0257
Country subdivision (NUTS) : Oslo ( NO081 )
Country : Norway

2.1.3 Value

Estimated value excluding VAT : 5 000 000 Norwegian krone

2.1.4 General information

Call for competition is terminated
Legal basis :
Directive 2014/24/EU

5. Lot

5.1 Lot technical ID : LOT-0000

Title : Digital service for handling enquiries.
Description : The contracting authority is Norad, the Directorate for Development Cooperation. The contracting authority needs support for handling enquiries from collaborating partners. The enquiries can include ministry directorate cooperation, enquiries from foreign stations around the world, enquiries from assistance parties, as well as internal enquiries, e.g. handling needs, etc. The aim of the procurement is to procure a tool that makes it easier to register needs, keep an overview of registered needs, and manage case handling related to processing the needs. In addition there is a need to be able to make statistics and other management information about the enquiries so that the Customer can plan resource input etc. in a more systematic way.
Internal identifier : 2402134

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 48110000 Point of sale (POS) software package
Additional classification ( cpv ): 72300000 Data services
Additional classification ( cpv ): 72600000 Computer support and consultancy services
Options :
Description of the options : The contract will be for three years and will be renewed automatically after this year, if terminated.

5.1.2 Place of performance

Postal address : Bygdøy allé 2
Town : Oslo
Postcode : 0257
Country subdivision (NUTS) : Oslo ( NO081 )
Country : Norway
Additional information :

5.1.3 Estimated duration

Duration : 3 Year

5.1.5 Value

Estimated value excluding VAT : 5 000 000 Norwegian krone

5.1.6 General information

Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.10 Award criteria

Criterion :
Type : Price
Name : Price
Description :
Weight (percentage, exact) : 30
Criterion :
Type : Quality
Name : Quality
Description :
Weight (percentage, exact) : 40
Criterion :
Type : Quality
Name : Implementation
Description :
Weight (percentage, exact) : 30
Description of the method to be used if weighting cannot be expressed by criteria :
Justification for not indicating the weighting of the award criteria :

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Mediation organisation : Klagenemnda for offentlige anskaffelser
Review organisation : Klagenemnda for offentlige anskaffelser
Organisation providing information concerning the general regulatory framework for taxes applicable in the place where the contract is to be performed : Skatteetaten
Organisation providing information concerning the general regulatory framework for environmental protection applicable in the place where the contract is to be performed : Miljødirektoratet
Organisation providing information concerning the general regulatory framework for employment protection and working conditions applicable in the place where the contract is to be performed : Arbeidstilsynet
Organisation providing additional information about the procurement procedure : Norad – Direktoratet for utviklingssamarbeid
Organisation providing offline access to the procurement documents : Norad – Direktoratet for utviklingssamarbeid
Organisation providing more information on the review procedures : Klagenemnda for offentlige anskaffelser

6. Results

Value of all contracts awarded in this notice : 5 000 000 Norwegian krone

6.1 Result lot ldentifier : LOT-0000

At least one winner was chosen.

6.1.2 Information about winners

Winner :
Official name : Axenon Norge AS
Tender :
Tender identifier : Digital tjeneste for håndtering av henvendelser - Axenon Norge AS
Identifier of lot or group of lots : LOT-0000
Subcontracting value is known : no
Subcontracting percentage is known : no
Contract information :
Identifier of the contract : Digital tjeneste for håndtering av henvendelser - Axenon Norge AS
The contract is awarded within a framework agreement : no

6.1.4 Statistical information

Received tenders or requests to participate :
Type of received submissions : Tenders
Number of tenders or requests to participate received : 7

8. Organisations

8.1 ORG-0001

Official name : Norad – Direktoratet for utviklingssamarbeid
Registration number : 971277882
Postal address : Pb 1303 Vika
Town : Oslo
Postcode : 0112
Country : Norway
Contact point : Sigbjørn Nerland
Telephone : +47 223980000
Roles of this organisation :
Buyer
Group leader
Organisation providing additional information about the procurement procedure
Organisation providing offline access to the procurement documents

8.1 ORG-0002

Official name : Norad
Registration number : 971 277 882
Postal address : Pb 1303 Vika
Town : Oslo
Postcode : 0112
Country : Norway
Telephone : +47 22 30 40 50
Internet address : http://www.norad.no
Roles of this organisation :
Buyer

8.1 ORG-0003

Official name : Skatteetaten
Registration number : 974 761 076
Postal address : Fredrik Selmers vei 4
Town : Oslo
Postcode : 0663
Country : Norway
Telephone : 80080800
Roles of this organisation :
Organisation providing information concerning the general regulatory framework for taxes applicable in the place where the contract is to be performed

8.1 ORG-0004

Official name : Miljødirektoratet
Registration number : 999 601 391
Postal address : Brattørkaia 15B
Town : Trondheim
Postcode : 7010
Country subdivision (NUTS) : Trøndelag ( NO060 )
Country : Norway
Telephone : 73580500
Roles of this organisation :
Organisation providing information concerning the general regulatory framework for environmental protection applicable in the place where the contract is to be performed

8.1 ORG-0005

Official name : Arbeidstilsynet
Registration number : 974 761 211
Postal address : Østensjøveien 34
Town : Oslo
Postcode : 0667
Country subdivision (NUTS) : Oslo ( NO081 )
Country : Norway
Telephone : +47 731 99 700
Roles of this organisation :
Organisation providing information concerning the general regulatory framework for employment protection and working conditions applicable in the place where the contract is to be performed

8.1 ORG-0006

Official name : Axenon Norge AS
Registration number : 881403722
Postal address : Luramyrveien 40
Town : Sandnes
Postcode : 4313
Country : Norway
Telephone : +47 90595470
Roles of this organisation :
Tenderer
Winner of these lots : LOT-0000

8.1 ORG-0007

Official name : Klagenemnda for offentlige anskaffelser
Registration number : 918 195 548
Postal address : Zander Kaas gate 7
Town : Bergen
Postcode : 5015
Country : Norway
Telephone : 55193000
Roles of this organisation :
Review organisation
Organisation providing more information on the review procedures
Mediation organisation

11. Notice information

11.1 Notice information

Notice identifier/version : a95cc034-296b-4cc7-97c7-46dc9b9e23ba - 01
Form type : Result
Notice type : Contract or concession award notice – standard regime
Notice dispatch date : 07/04/2025 11:13 +00:00
Notice dispatch date (eSender) : 07/04/2025 11:30 +00:00
Languages in which this notice is officially available : English

11.2 Publication information

Notice publication number : 00227122-2025
OJ S issue number : 69/2025
Publication date : 08/04/2025