Provision of Teams Voice Products, Hardware and Associated Services

Tusla (Child and Family Agency) invites applications for the provision of a Microsoft Teams based telephony service for the organisation. This solution will eventually replace all voice services for the organisation providing inbound and outbound voice services, backup services should Microsoft Cloud Services be offline with optional local breakout to …

CPV: 72500000 Datenverarbeitungsdienste, 32550000 Fernsprechausrüstung, 32524000 Fernmeldesystem, 32522000 Fernmeldetechnische Geräte, 32545000 Fernsprechwählsysteme
Frist:
7. November 2025 16:00
Art der Frist:
Angebotsabgabe
Ausführungsort:
Provision of Teams Voice Products, Hardware and Associated Services
Vergabestelle:
Tusla Child and Family Agency
Vergabenummer:
0

1. Buyer

1.1 Buyer

Official name : Tusla Child and Family Agency
Legal type of the buyer : Body governed by public law, controlled by a central government authority
Activity of the contracting authority : Health

2. Procedure

2.1 Procedure

Title : Provision of Teams Voice Products, Hardware and Associated Services
Description : Tusla (Child and Family Agency) invites applications for the provision of a Microsoft Teams based telephony service for the organisation. This solution will eventually replace all voice services for the organisation providing inbound and outbound voice services, backup services should Microsoft Cloud Services be offline with optional local breakout to legacy voice connection types. A Managed Service to support the implemented service will also be required as will be the management of the migration from any existing services in place at present. This tender also includes a draw down of resources to help aid Tusla ICT deliver its programme of works in the voice space. Any hardware required for the services would also need to be included.
Procedure identifier : 3189902c-30ae-4a0d-9b5e-fe970ee97ec6
Type of procedure : Open
The procedure is accelerated : no

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72500000 Computer-related services
Additional classification ( cpv ): 32550000 Telephone equipment
Additional classification ( cpv ): 32524000 Telecommunications system
Additional classification ( cpv ): 32522000 Telecommunications equipment
Additional classification ( cpv ): 32545000 PABX systems

2.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland

2.1.3 Value

Estimated value excluding VAT : 5 000 000 Euro

2.1.4 General information

The procedure will be relaunched if cancelled or unsuccessful
Legal basis :
Directive 2014/24/EU

2.1.6 Grounds for exclusion

Sources of grounds for exclusion : Procurement Document

5. Lot

5.1 Lot technical ID : LOT-0001

Title : Provision of Teams Voice Products, Hardware and Associated Services
Description : Tusla (Child and Family Agency) invites applications for the provision of a Microsoft Teams based telephony service for the organisation. This solution will eventually replace all voice services for the organisation providing inbound and outbound voice services, backup services should Microsoft Cloud Services be offline with optional local breakout to legacy voice connection types. A Managed Service to support the implemented service will also be required as will be the management of the migration from any existing services in place at present. This tender also includes a draw down of resources to help aid Tusla ICT deliver its programme of works in the voice space. Any hardware required for the services would also need to be included.
Internal identifier : 0

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72500000 Computer-related services
Additional classification ( cpv ): 32550000 Telephone equipment
Additional classification ( cpv ): 32524000 Telecommunications system
Additional classification ( cpv ): 32522000 Telecommunications equipment
Additional classification ( cpv ): 32545000 PABX systems

5.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information :

5.1.3 Estimated duration

Duration : 60 Month

5.1.5 Value

Estimated value excluding VAT : 5 000 000 Euro

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement
Green Procurement Criteria : National Green Public Procurement criteria
Social objective promoted : Other

5.1.8 Accessibility criteria

Accessibility criteria for persons with disabilities are included

5.1.9 Selection criteria

Sources of selection criteria : Procurement Document

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English
Deadline for requesting additional information : 20/10/2025 16:00 +01:00

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Not allowed
Deadline for receipt of tenders : 07/11/2025 16:00 +01:00
Deadline until which the tender must remain valid : 12 Day
Information about public opening :
Opening date : 10/11/2025 00:00 +01:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Electronic invoicing : Required
Electronic ordering will be used : yes
Electronic payment will be used : yes

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland
Organisation providing offline access to the procurement documents : Tusla Child and Family Agency
Organisation providing more information on the review procedures : The High Court of Ireland
Organisation receiving requests to participate : Tusla Child and Family Agency
Organisation processing tenders : Tusla Child and Family Agency

8. Organisations

8.1 ORG-0001

Official name : Tusla Child and Family Agency
Registration number : Tusla Child and Family Agency
Postal address : Brunel Building, Heuston South Quarter, Dublin 8.
Town : Dublin
Postcode : D08 X01F
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Contact point : John Lehane
Telephone : 08709289833
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents
Organisation receiving requests to participate
Organisation processing tenders

8.1 ORG-0002

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation
Organisation providing more information on the review procedures

8.1 ORG-0003

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

Notice information

Notice identifier/version : d6169731-e4d9-4bbd-a676-c22f3feed4de - 01
Form type : Competition
Notice type : Contract or concession notice – standard regime
Notice dispatch date : 08/09/2025 14:59 +01:00
Languages in which this notice is officially available : English
Notice publication number : 00589623-2025
OJ S issue number : 173/2025
Publication date : 10/09/2025